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#1,683 of 1,864 Quick Bites in London
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Bar

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1.3 km from Notting Hill
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Reviewed 30 October 2020 via mobile

Booked to have food and drinks at Pergold Paddington with my family in a bubble. Due to COVID rules with London in tier two we thought we should try and sit outside even though we could sit inside. But on the day the weather was...terrible so they allowed us to sit inside but on two different tables. We didn't argue but we were disappointed and confused. Then looking around at other tables who were clearly not social distancing and clearly from different households (so we assume in a bubble) we couldn't work out why we had to sit separately. After many lengthy, annoying chats with managers they allowed us to sit together. What really cheesed us off the most was they waited until we had spent (a lot of) money on food and drinks before splitting us up. Seemed like a scam. The inside was nicely decorated with flowers (fake) so good for pictures and it was quite warm despite it being October. Toilets were clean and never full. We ordered a giant prosecco, pitcher of beer and food from the three vendors. I had a Katsu Curry which was really nice but did have a wee kick. Outside was blustery and cold so we didn't stay long. Overall wouldn't come back again until the COVID fiasco is over. And even then I'd be wary. But there are probably nicer places to go.More

Date of visit: October 2020
Helpful?2  
Reviewed 3 October 2020 via mobile

The best bottomless in the city for sure. Endless drinks and the music is great. Also the whole place adheres to social distancing and there’s a great one way system in place. ADDED to that, the waitress called Molly is an absolute delight of a...human being and is great at customer service, AND is a great laugh.More

Date of visit: October 2020
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Reviewed 2 October 2020

My partner and I came here on a blustery evening (being set outdoors as you can imagine was very chilly!) The decor and style was really cute, but this was let down by the food and drinks. It was extremely overpriced, and didn't really taste...that great to be honest. I had a temaki from Temaki Bros, which had one tiny piece of salmon and avocado in, and then severely bulked out with rice. I also had a tuna sashimi bowl, which was pretty much the same, way too much rice! My partner had a steak sandwich and some wings, from the Salt Shed, and he too was not impressed. We came here with high hopes but unfortunately left feeling disappointed, still hungry and a very empty purse. I would recommend this place for just drinks, but as for the food, I would avoid.More

Date of visit: September 2020
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Reviewed 12 September 2020 via mobile

I went with friends and not only was it very loud (could barely hear anyone), I ordered a raspberry mojito which was £10 and it was ghastly. It was extremely syrup-y and barely drinkable, and so I went to get another one from the bar...which they agreed to but it was almost just as bad. Moreover the passion fruit cocktail tasted like a Bloody Mary- it was very sour. Overall it was very over priced.More

Date of visit: September 2020
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Reviewed 1 September 2020

Myself and my husband stumbled across this little gem this weekend and were super impressed. We hadn’t booked obviously but the lady at the front managed to get us a table for a quick bite to eat. We ordered food from Babek Brothers and were...blown away, super yummy. Didn’t have to wait too long at the bar either. Great find and would definitely return!More

Date of visit: August 2020
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Reviewed 31 August 2020

On the 29th August At 20:30 pm a group of 9 of us had booked for a meal at pergola ,when we arrived we were told that our table was outside in the heavy rain ( we requested under cover on the booking ) the...table was soaking wet and no one wants to eat their meal in the Heavy rain, so we asked if we could be moved somewhere else as there were other tables that weren’t reserved . Both women/ girls on the 2nd desk were extremely unprofessional and told us they couldn’t help , did not offer to dry the table for us we did this our self but completely impossible keeping it dry due to how heavy the rain was and also refused to offer us any sort of discount if we were willing to sit in the rain. They were extremely rude speaking about us quietly and laughing to each-other In front of our faces when all we wanted was a suggestion or some sort of help from them ! When explaining that we had travelled a long way the girl on the left who would show you to your table was continuously rolling her eyes at us whenever we made a suggestion ! I have never been in a situation like this before and definitely won’t be returning to pergola due to the unprofessionalism and immaturity of their staff ! After trying for a while to figure out some sort of way that we could stay we decided to leave as pergola was no worth the money we were willing to pay. We got not a single apology from these girls just a giggle and a smile as we walked away . Disgusted !!!!!More

Date of visit: August 2020
Helpful?1  
Reviewed 29 August 2020

We booked a month in advance and on the day of the booking we received a phone call to say that we would be seated on the roof with no cover on a pouring down with rain night. The staff rang us to say they...could change our booking to the Olympia pergola and then rang back 2 hours before the booking to say they had made a mistake and couldn’t offer this so the only option would be to take the tables in the rain. We had paid a £10 deposit per person and there was 24 of us under 4 different tables of 6. When we got there, the staff continued to be rude and even tried to not let one of our guests in as he had turned up a little late. We were a large group and was celebrating a birthday so did not expect the night to be ruined by such poor service and management.More

Date of visit: August 2020
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Reviewed 17 August 2020

We booked a table of 8 for a birthday a few weeks ago, and our friends were travelling from outside london and all very excited. On the day of the booking, only a few hours before, we received a text stating our booking was on...the roof uncovered from rain and it was due to rain all day! We are young girls getting dressed up, we did not want to be soaking wet on the roof. We have been many times and never sat on the roof so was confused by this so decided to call them to query. A young girl answered the phone and refused to help and said ‘you can cancel if you want my love’, i explained it was a birthday party in 4 hours, we did not want to cancel and she was extremely rude, unapologetic and did not seem To care at all. She stated it was due to the fact we had a large booking but I have been recently as a table of 12 and a 10 and have never been put upstairs so this did nlt make sense at all. We were forced to cancel and will never return again, the staff need some serious training in customer service and manners. It was a total nightmare to try and find a table for 8 somewhere else so last minute.More

Date of visit: August 2020
Helpful?1  
Reviewed 6 August 2020 via mobile

As you arrive, the security are very friendly and welcoming however sadly, when you reach the top the FOH staff are incredibly rude and didn’t acknowledge us or greet us for about 3-5 minutes whilst they had a little gossip amongst the 3 of them....Eventually we were seated, ordered drinks at the table but for food you must queue up. This place looks so lovely when you first enter, it is so beautifully decorated and has incredible views with it being a rooftop location. The food was absolutely delicious and enjoyed every last bite of it. Overall; the place is beautiful with great food but service requires drastic improvement unfortunatelyMore

Date of visit: August 2020
Helpful?1  
Reviewed 4 August 2020

I went to Pergola Olympia with 14 people this saturday to celebrate my birthday and it was awful. We were told that it was 'table service' and by scanning a bar code someone would come over to us to take our order. Well this didn't...happen, we waited about 40 minutes each time to get a drink, despite consistently asking for service. The food service was even worse! 8 of us ordered food and only 6 meals came. We complained about this and they said the food would come shortly. Another 5 of us ordered food and this came before the 2 outstanding meals. We enquired again about the missing food. Another person ordered food and their food came before the two outstanding meals. We repeatedly asked the our servers where our food was and he kept saying i don't know ask they guy who took your order or said 'it's coming'. My friend actually had to go to the food stand and enquire about her order herself , to which they said that they hadn't ever received it!!! We waited an hour for this food, ridiculous. They then bought out an extra burger shortly after, despite us not ordering it. For some very odd reason, they decided not to take payment immediately after ordering, so towards the end of the night we had a very rude server come over to us with a receipt and accuse us of underpaying (due to their mistake with some beers and a burger). This man then refused to listen to us and bought over the manager. Who outrageously said he'd been watching us on CCTV and had seen how much we had paid and we were wrong! What a ridiculous statement and an intimidation technique!! In the end, they accepted it was their mistake. Later on in the night we experienced again this poor service, where we ordered three wines and only one came! When i enquired 20 minutes later they said the bar was 'busy'. But my friend placed an order 2 minutes later and got their beers straight away. It took 30 minutes for these other wines to arrive. To be quite honest they ruined my night. I had been the previous year and it was decent but I will never come back. I understand with COVID-19 they are facing new challenges, but I have been to other bars/restaurants and not experienced this horrific service. Likewise, the bouncers are rude, they are very nice to the girls and are very rude and aggressive with the boys. STEER CLEARMore

Date of visit: August 2020
Helpful?1  
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