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The Palm Court

Piccadilly | The Park Lane Hotel, London W1J 7BX, England
+44 20 7290 7328
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Overview
  • Excellent47%
  • Very good30%
  • Average11%
  • Poor9%
  • Terrible3%
Travellers talk about
“scones” (46 reviews)
“coq au vin” (2 reviews)
Open Now
All hours
CUISINES
British, Vegetarian Friendly, Gluten Free Options
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Piccadilly | The Park Lane Hotel, London W1J 7BX, England
All Details
Write a ReviewReviews (175)
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1 - 10 of 162 reviews

Reviewed 1 week ago

We were staying at the hotel and one night after a really BAD experience at dinner we stopped at the Palm Court. It was late.... we had dinner at a nearby POPULAR restaurant. My food NEVER arrived so I was a little hungry and a...More

Thank TravelLikeaStar
Anthony B, The Management Team at The Palm Court, responded to this reviewResponded 2 days ago

 Dear TravelLikeaStar, Thank you for sharing your kind words on TripAdvisor and it is a delight to know that you thoroughly enjoyed your experience at the Palm Court. It is nice to note that the service provided by our associates had a very positive...More

Reviewed 4 weeks ago

pricey but delicious cocktails. Service a bit slow, but it was during xmas party season, so it was busy.

Thank Lily Travel P
Anthony B, The Management Team at The Palm Court, responded to this reviewResponded 2 days ago

 Dear Lily, Thank you very much for taking time and sharing your feedback. I will ensure that your feedback is shared with all our associates. We are looking forward to welcoming you in future. Kindest regards, The Palm Court

Reviewed 13 December 2017 via mobile

Amazing atmosphere, food and service . Came for afternoon tea with a friend. Completely fell in love !!The Hotel design is just fabulous and it makes you wondering like you were in a 1920’s classical . The manager Anthony that served us was so lovely...More

Thank Décio V
Anthony B, Management Team at The Palm Court, responded to this reviewResponded 2 days ago

 Dear Décio, It is such a great pleasure for me to read and share your wonderful review at The Palm Court with the entire team. The whole team is overwhelmed with your kind feedback. We all would like to grab this lovely opportunity to...More

Reviewed 11 December 2017

Palm court not the classic place to have afternoon tea any more. Their recent refurbishment has turned it into a grey and purple plastic mess, no connection with the classy palm court of old.More

Thank Nirolac
Anthony B, The Management Team at The Palm Court, responded to this reviewResponded 2 days ago

Dear Nirolac, We thank you for visiting The palm Court and for posting your feedback about your recent experience. Please accept my sincere apologies that we could not meet your expectations. Rest assure that all your comments has been noted and taken into consideration for...More

Reviewed 27 November 2017

My friend and I came here for Afternoon tea on Sunday and it was delightful. The hotel and surroundings are stunning and in an art deco style. We ordered sandwiches, scones and cakes which arrived in a bird cage. In addition to tea, we had...More

Thank Biffro
Anthony B, Management Team at The Palm Court, responded to this reviewResponded 4 December 2017

Dear Biffro, Thank you for taking the time to leave a review following your recent visit at The Palm Court for afternoon tea. I am delighted to read that your Afternoon Tea experience exceeded your expectations. Your generous feedback regarding the service provided by my...More

Reviewed 25 November 2017 via mobile

Awesome atmosphere with live harp music, lovely setting, excellent service by Anna and wonderful food (yes they give seconds). Unhurried lovely family experience. You’ll leave with smiles all around!More

Thank travelmikeBoston
Anthony B, Management Team at The Palm Court, responded to this reviewResponded 4 December 2017

Dear TravelmikeBoston, It was a pleasure to welcome you at The Palm Court and my colleagues and I would like to thank you for taking the time to share your kind impressions and recommendation on Trip Advisor. I am delighted to read that you were...More

Reviewed 13 November 2017

What an amazing experience, style and elegance abound in this art deco style room. The waiters were just so attentive, the sandwiches tasted so fresh, what an array of scones, pastries, jams and of course clotted cream. A beautiful pianist was playing in the background,...More

Thank Terry C
Anthony B, Management Team at The Palm Court, responded to this reviewResponded 15 November 2017

Dear Terry C, Thank you very much for taking time and sharing an amazing feedback. Your detailed comments are greatly received and we are really glad that you loved the food and hospitality. I will ensure that your feedback is shared with all our associates....More

Reviewed 12 November 2017

We were given a gift experience voucher and chose the Sheraton Hotel to enhance our experience of Afternoon Teas. After experiencing several London high end hotels, we were looking forward to this. The restaurant was not anything exciting and the service was minimal. We gave...More

Thank Sammylou189
Anthony B, Management Team at The Palm Court, responded to this reviewResponded 15 November 2017

Dear Sammylou189, Thank you for being an active participant on TripAdvisor. We truly regret that your afternoon tea experience fell short of expectations. This is not a common occurrence at our bar/lounge, and we will be sure to share your comments with the staff, as...More

Reviewed 12 November 2017

This was a gift for both my wife and myself celebrating our 60th birthday. The staff and service brings back what style and elegance must have been like at the turn of the 20th centuryMore

Thank peterwV6946NP
Anthony B, Management Team at The Palm Court, responded to this reviewResponded 15 November 2017

Dear peterwV6946NP, Thank you for writing your review on TripAdvisor. It was a pleasure to have you as our guests at the Palm Court and it is truly rewarding to know that you very much enjoyed your dining experience with us particularly with the service...More

Reviewed 2 November 2017

The Palm Court is NICE...when PROPERLY Staffed. My 2 female cousins and I were here for a late Tuesday afternoon glass of wine, prior to attending the play "Wicked". One cousin timed it...it was 19 minutes before a Waiter came by. And then 14 minutes...More

Thank QualityTlvr
Anthony B, Management Team at The Palm Court, responded to this reviewResponded 15 November 2017

Dear Guest, We thank you for visiting The palm Court and for posting your feedback about your recent afternoon tea experience. Please accept my sincere apologies that we could not meet your expectations and it is disappointing to note that you did not receive the...More

Nearby
Mayfair
Set beside some of London's best parks and home to
world-class galleries, luxurious hotels, and famed
thoroughfares, the ultra upscale Mayfair is one of
London's most exclusive haunts. Here the shopping is
haute, the dining is exquisite, and the nightlife is
vibrant. A casual stroll through the area’s chic
streets will reveal that Michelin stars and
chauffeured cars are practically the norm here. Even
...More
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Brunch, Breakfast, Dinner, Drinks
Restaurant features
Reservations, Seating, Waitstaff, Serves Alcohol, Full Bar, Free Wifi, Wheelchair Accessible
Good for
Business meetings, Child-friendly, Groups, Special Occasion Dining, Romantic
Open Hours
Sunday
9:00 AM - 12:00 AM
Monday
9:00 AM - 12:00 AM
Tuesday
9:00 AM - 12:00 AM
Wednesday
9:00 AM - 12:00 AM
Thursday
9:00 AM - 12:00 AM
Friday
9:00 AM - 12:00 AM
Saturday
9:00 AM - 12:00 AM
Location and Contact Information
  • Address: Piccadilly | The Park Lane Hotel, London W1J 7BX, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > Mayfair
  • Neighbourhood: Mayfair
  • Phone Number: +44 20 7290 7328
  • E-mail
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