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#16,243 of 17,331 Restaurants in London
There aren't enough food, service, value or atmosphere ratings for Balans Stratford City, United Kingdom yet. Be one of the first to write a review!

Details

CUISINES
European, British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours, Drinks
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meals, features, about
Reviews (23)
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LanguageEnglish
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Reviewed 2 weeks ago via mobile

Came here with a friend for brunch. Decor is pretty nice in a glitzy sort of way but with a random use of curtains. Lots of choice when it comes to egg dishes but not so much if you are not fond of eggs. My...pancakes were ok - pretty average for the price. My friend's bacon sandwich looked pretty good. Our waiter was a tad complacent. An ok place for brunch though it wouldn't be my first choice; however, it's conveniently close to Stratford station.More

Date of visit: September 2021
Helpful?43  
Reviewed 2 weeks ago

Called in on the off chance they could accommodate 4 of us for a lunchtime meal. Being a Saturday we did wonder. The staff were helpful and found us a table towards the back of the venue. We had a great choice of food and...there is plenty for a vegetarian to choose from. We were not rushed and we were served our meals, all at the same time and each was hot, well presented and tasty. Made for a very pleasant experience and a good chance to "refuel" ourselves being going round more shops!!!!!More

Date of visit: September 2021
Helpful?
Reviewed 4 weeks ago

I made an online booking enquiry a week before I required a table and received email confirmation that my enquiry had been received and someone would be in contact. 48 hours later I had heard nothing and I telephoned the restaurant and was assisted by...a very helpful, but ultimately hopeless, man who said he would get his manager to contact me and confirm the booking. Having not heard anything for 3 hours, I made the audacious decision to telephone again and was greeted by a rather hostile response saying that someone would come back to me. The implication was that I was being impatient!! Another 3 hours later I telephoned again and spoke to the manager who advised that they were full and that’s why nobody had called me back. I suggested that this wasn’t great customer service in that the customer has to keep calling to find out if they are one of the lucky people allowed to come and spend their money. The food must be amazing as the service is simply terrible. I will never know!!More

Date of visit: September 2021
Helpful?
Reviewed 22 August 2021 via mobile

To say that this place has gone downhill is an understatement. I used to really enjoy breakfast here, but now you get eggs over cooked and served with casual disregard for you to assemble yourself for all intents and purposes. You are better off staying...at home and making your own breakfast.More

Date of visit: August 2021
Helpful?
Reviewed 15 August 2021

Ate here with my mum and dad for brunch on a Saturday after doing some shopping. There was no more space in their outside seating so we sat inside. The music was very pumpy and loud, felt like I was in a club! Not really...what you want at 11am for a family brunch! Food was nice though and reasonably priced.More

Date of visit: July 2021
Helpful?
Reviewed 10 July 2021 via mobile

Attentive, courteous staff but sadly the food was poor value and lacked care and attention. A cheese omelette at £9 serves as one example. If there was a dessert spoon of cheese in it, I’d be surprised. Overcooked, rubbery in texture and not too hot....Described on the menu as served with ‘crispy Balans potatoes’ these were cubes of soggy warmed up spuds and as for ‘crispy’ the menu constitutes a Trades Descriptions offence. All in all, very disappointing. I’ve made a decision after this never to attend/visit another ‘chain type restaurant near a big shopping centre like Stratford Westfield. They seem very similar, by that l mean over-priced and under-valued with little pride from the ‘chefs’.More

Date of visit: June 2021
Helpful?
Balans, Owner at Balans Stratford City, responded to this reviewResponded 12 July 2021

Thank you for taking them time to give us your feedback, we really appreciate it! I am very sorry that you were disappointed with your food. If you would like to contact us directly, we would be grateful for the opportunity to find out what...More

Reviewed 12 June 2021

Came here for a late breakfast, wait staff kept walking by and ignored me until I made a point of grabbing one, from then on service was fine. The food was lukewarm, the portions sizes are minimal, the fruit juice is served in the smallest...glass they could find but they charge alot for it, its all way overpriced for what you get on the plate so not good value for money. The music is also too loud.More

Date of visit: June 2021
Helpful?
Balans, Owner at Balans Stratford City, responded to this reviewResponded 14 June 2021

Thank you for your feedback, we really appreciate you taking the time. I am very sorry that you were disappointed with the service and the food you received on this visit. I can appreciate why you were upset. If you would like to contact us...More

Reviewed 12 June 2021

Ate here with some colleagues after work one evening last week. The service was excellent, drinks were reasonable and the food was really good.

Date of visit: June 2021
Helpful?2  
Reviewed 6 June 2021 via mobile

We stopped here for lunch whilst shopping in Westfield Stratford. We were interested in the menu choices and weren't disappointed. We chose the duck with potatoes and egg, plus the togorashu chicken doughnut. The duck was well cooked and the potatoes nice and crispy. The...chicken was succulent and served in a nice bun. Servers were very pleasant and attentive. The venue is situated in the centre of the mainly shopping area concourse so a little noisy, but you can eat inside too. A minor irritation, for an otherwise excellent restaurant.More

Date of visit: May 2021
Helpful?7  
Reviewed 3 May 2021

We visited on a cold and windy birthday bank holiday afternoon seeking heaters, a nice cocktail and a warm dessert. Staff initially seemed quite dismissive when we asked if they had a table free, but we continued to wait since the heaters looked very appealing....Once we sat down it was comfortable, but that was where the positive experience ended. All of the staff were miserable, as if they really didn’t want to be there and as customers we felt like a burden. When we ordered we asked if we could swap the pancake topping for chocolate sauce which was served with another dessert, the server wasn’t sure so asked her manager in front of us whilst they decided it should be an extra charge and made up a price in front of us- this was very unprofessional and unnecessary for such a small swap. The hot chocolate we received was undrinkable and got sent back and the prices of the cocktails at £10 was expensive for what they were. We tried to order jäger bombs, but then when they arrived it turns out the restaurant didn’t do red bull which was an expensive mistake which the restaurant didn’t try to fix. The doughnut and chocolate dessert was delicious but hard to enjoy when we felt so unwelcome. We then asked for the bill and the server acknowledged they heard us without actually responding, we then double checked that they heard and they looked at us still without saying anything. This was a birthday celebration and we had a lovely experience earlier in the day at another restaurant, which made this experience even more upsetting.More

Date of visit: May 2021
Helpful?2  
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