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Carnaby Restaurant

#15,083 of 17,948 Restaurants in London
$$ - $$$
Neighbourhood:
Soho
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19-21 Great Marlborough Street | Courthouse Hotel, London W1F 7HL, England
+44 20 7297 5555
Website
Today
11:30 - 23:00
Closed now
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Hours:
Sun - Sat 11:30 - 23:00
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84 Reviews from our TripAdvisor Community

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Showing 80: English reviews
Surrey,England
Level Contributor
36 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
Reviewed 2 weeks ago

Found the room rather small and impersonal. Our tea was very weak and some of the sandwiches were dry. These must have been made early in the day as were wrapped in cling film. Some of the cakes were very dry. The waiting staff were very friendly and efficient just a shame the food let's them down. Do not think... More 

Helpful?
Thank gary_martin5
London, United Kingdom
Level Contributor
29 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
Reviewed 3 weeks ago

I attended for afternoon tea with 4 guests as a mothers day treat for my mother. It is with disappointment that I wanted to draw attention to the negative side of the dining experience which was around the extremely inefficient service on the day which was extremely poor. On arrival, myself and my guests were seated and from there, what... More 

Helpful?
Thank Yvonne H
Roy S, General Manager at Carnaby Restaurant, responded to this review

Dear Yvonne H, We have also received your email and as explained I will get back to you personally by Wednesday latest. Just to confirm that we only exchanged messages today so not sure whom you spoke to before. All the best More 

1 review
Reviewed 3 weeks ago via mobile

My husband was given a Virgin Experience voucher for his birthday for afternoon tea with champagne for 2 a Courthouse Hotel. As we've been to the one near Oxford Circus and were a bit disappointed we thought we would try the one in Shoreditch. So we booked a couple of weeks ahead of time. At the time we booked, we... More 

Helpful?
Thank Christull
London
Level Contributor
117 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
Reviewed 5 March 2017

Booked afternoon tea for two whilst we were visiting London. It was a lovely experience. Hotel is down a quaint street right next to Liberty of London. Service was great, not rushed at all... There was plenty of food and the champagne added to the experience. Only comment is they have too many sweet items that you end up feeling... More 

Helpful?
Thank Menekag
Roy S, General Manager at Carnaby Restaurant, responded to this review

Dear Menekag, Thank you for your great comments and delighted to hear you had a lovely experience and enjoyed the food and champagne. Next time make sure you try our Pink or Japanese Afternoon Tea. More 

Level Contributor
63 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
Reviewed 26 February 2017 via mobile

My wife and I had a lovely afternoon tea at the Courthouse hotel. We had a Virgin Experience voucher and were not sure what to expect, but were pleasantly surprised. There was a nice room at the front of the hotel where the tea is served. We had a glass of champagne to start, then had the tea. Great selection... More 

Helpful?
Thank PKEM
Roy S, General Manager at Carnaby Restaurant, responded to this review

Dear Pkem, Thank you for your kind words, its always nice to pleasantly surprise people. Should you wish to swap one thing for another then feel free to let us know and we can accommodate these most times. More 

Reigate, United Kingdom
Level Contributor
52 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
Reviewed 18 February 2017 via mobile

Booked here for a reunion/friend's birthday on a Sunday afternoon for afternoon tea. When the food arrived (cakes first? Then sandwiches) it as awful. The sandwiches were dried and must have been made either the night before or early that morning. The chocolate mousse was so old that it had an off-brown crust. We asked for the tea and it... More 

Helpful?
Thank City2RH2
Roy S, General Manager at Carnaby Restaurant, responded to this review

Dear City2RH2, Sorry to hear that you did not enjoy your experience with us. All our sandwiches are freshly made daily, the same foes for the mousse you mentioned. We hope we can convince you to visit us again. More 

Knockholt, United Kingdom
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 12 January 2017

Absolutely lovely restaurant, with very good service. Despite letting the restaurant know prior to my visit, they failed to cater adequately to the needs of a dairy free meal. Instead of using dairy free butter, there was no butter in the sandwiches. Instead of making dairy free clotted cream, and dairy free scones, there were no scones or clotted cream.... More 

Helpful?
Thank GeorgeBrown7
Roy S, General Manager at Carnaby Restaurant, responded to this review

Dear George Brown7, Sorry to hear that the team did not cater for your allergy in a more appropriate way and I have forwarded your review on to the Restaurant manager and Head Chef to further look into as we can do far better that what you have described. Not very nice that this has put a damper on the... More 

2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 28 December 2016 via mobile

I visited with my parents, having reserved online through 'Book a Table', as there was a large menu available with lots of choice, for after seeing Cinderella at the London Palladium. We arrives about 15 mins early, and the waitress showed us to our table. We were the only table occupied in the restaurant. We noticed the menu was different... More 

Helpful?
1 Thank JackWenbourne1994
Roy S, General Manager at Carnaby Restaurant, responded to this review

Dear Jackwenbourne1994, Thank you for your comments and we do apologise for the delay. We will bring this to the attention of the Head Chef & Restaurant manager to see why this would have taken so long and why the food came out as you stated. Do agree there is no need for long waiting times especially when the restaurant... More 

Chelmsford, United Kingdom
Level Contributor
90 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
Reviewed 23 October 2016

This was a belated birthday celebration for my sister. We were in London for the day and decided to have afternoon tea at the Carnaby Restaurant, I had arranged for her 2 friends to join us there but she didn't know. The staff were very attentive to all our needs, making adjustments for our special needs. We were seated in... More 

Helpful?
Thank Susan F
Roy S, General Manager at Carnaby Restaurant, responded to this review

Dear Susan F, Thank you very much for celebrating such a great occasion at Carnaby Brasserie, it particularly pleases me that you felt well looked after by the team and they attended to your every need! All the best, More 

Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 2 October 2016 via mobile

Came here yesterday fkr afternoon tea . Enjoyed it at the time but paid for it later. 3 hours after was in cronic pain and bad stomach. Was advised i was suffering fro food poisoning . This is the only place i ate yesterday. Hopefully no other guest suffered x

Helpful?
Thank jackiebeckley63
Roy S, General Manager at Carnaby Restaurant, responded to this review

Dear Jackiebeckley63, Thank you for review and sorry to hear that you have fallen ill. We have also not received any other reports about food poisoning from that day. We would like to advise you to track back to perhaps the day before or your breakfast in the morning! We are extremely careful with all our food preparations and storage.... More 

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3 of 5 bubbles
Average prices
US$19 - US$51
Cuisine
British
Meals
Lunch, Dinner
Restaurant features
Waitstaff, Accepts American Express, Accepts Mastercard, Accepts Visa, Cash Only, Reservations, Seating, Serves Alcohol, Highchairs Available
Open Hours
Sunday
11:30 - 23:00
Monday
11:30 - 23:00
Tuesday
11:30 - 23:00
Wednesday
11:30 - 23:00
Thursday
11:30 - 23:00
Friday
11:30 - 23:00
Saturday
11:30 - 23:00
Location and Contact Information
  • Address: 19-21 Great Marlborough Street | Courthouse Hotel, London W1F 7HL, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > Soho
  • Neighbourhood: Soho
  • Phone Number: +44 20 7297 5555
  • This restaurant is at Courthouse Hotel
Description
With a fantastic location in the West End, directly opposite the famed street and namesake, Carnaby is a bright and modern brasserie, serving lunch, dinner, afternoon tea and casual refreshments throughout the day. Located next to the London Palladium Theatre, Carnaby Brasserie is ideal for pre or post thearte dinner, casual lunches, or just a long and leisurely afternoon tea with friends, The Carnaby is a welcoming and vibrant eatery for every occasion.

Questions & Answers

Questions? Get answers from Carnaby Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Soho

Neighbourhood Profile
Soho
The go-to district for a good time in London, Soho hosts a wealth of world-class theatres and a compelling lineup of cafes, restaurants, pubs, bars, and clubs. At Soho's core is London's original Red Light District and the epicenter of the LGBT scene – and thus the city's hottest nightlife. For shopping enthusiasts, Soho is not only the home of London's greatest concentration of boutique shops, but also the most strategic place to set off on a tour of the world's most celebrated department stores. In the southern part of the neighbourhood lies Chinatown, with its multitude of delicious and affordable restaurants. Closer to the Thames, Chinatown's narrow and teeming lantern-lit lanes spill onto the expansive hub of glitzy Leicester Square.
Explore this neighbourhood