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Freemasons Arms

$$ - $$$
Bar, British, Pub, Grill, Gluten Free Options
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32 Downshire Hill | Hampstead Heath, London NW3 1NT, England
+44 20 7433 6811
Website
Today
11:00 - 23:00
Open now
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Hours:
Sun 12:00 - 22:30
Mon - Sat 11:00 - 23:00
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349 Reviews from our TripAdvisor Community

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Showing 330: English reviews
1 review
1 of 5 bubbles Reviewed 5 days ago NEW via mobile

I have never experienced such appalling service- the worst dining experience I have ever had. - The booking was made for 3.15pm, on arrival told our table was still occupied, as pervious party had yet to finish their deserts and it would be another 20 minutes. After 20 mins told to wait another 5 to 10 mins, this was ongoing... More 

Helpful?
Thank Mandana A
Seattle, Washington
Level Contributor
271 reviews
156 restaurant reviews
common_n_restaurant_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

We were in Hampstead yesterday on a stunning Spring Day and looking for a spot where we could sit outside. This popular pub was bustling and we were seated in the perfect location. There are two distinct outside seating areas. We ordered and were pleased with the service (it was our waiters 2nd day) and the food came promptly. The... More 

Helpful?
Thank Teri F
General Manager A, Manager at Freemasons Arms, responded to this review

Hi Teri, Thank you for taking the time to leave us some lovely feedback, it really made our day. We are glad to hear that you enjoyed your visit. We agree our patio is the perfect place to enjoy the sunshine and we hope to welcome you back again soon. Kind Regards, Natalie More 

Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago via mobile

Look, the place is beautiful pub and has so much potential but my god is it a swing and a miss. A lot of the other reviews mention that it is perhaps because of the location that they can be so arrogant as to think that they can just swing open the doors, with mediocre food and poorly trained staff... More 

Helpful?
1 Thank Jackffallon
Leeds
Level Contributor
16 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

I've been visiting this pub since I was a child, so I know it's in a great location and has a good beer garden. I was taking someone who didn't know the area on this occasion and all I can say is we had a nice drink in the garden, but the customer service was underwhelming. This is clearly a... More 

Helpful?
1 Thank SuzeLeeds
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 3 weeks ago

After a bracing ramble on restored (after the controversial Ponds Project) Hampstead Heath, my wife and I popped into the bustling Freemason's Arms pub and restaurant. We ordered our drinks and waited at the bar for about 5 minutes until a table became available - we had our dog with us and so were understandably restricted to the bar area.... More 

Helpful?
Thank David O
Manager_Freemasons, Manager at Freemasons Arms, responded to this review

Hi David, Thank you for taking the time to leave us a review of your recent visit to the freemasons arms. Im glad to hear that you enjoyed your time with us. The chocolate bomb is one of our favourite desserts to and we agree the perfect way to end a meal! We look forward to welcoming you back again... More 

london
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago

Came here in January and I could not fault it . However we went today and the experience could not be anymore different. Firstly they could not serve any drinks from the taps as the gas had gone !! So all drinks had to be bottled, ok a problem with their taps , can't be helped. However the food ........ More 

Helpful?
1 Thank greenec
Manager_Freemasons, Manager at Freemasons Arms, responded to this review

Hi, Thank you for your review. Unfortunately we did have some technical issues on the Sunday you visited us which meant that we were unable to dispense draught products. I'm sorry to hear that the food you ordered and the service was not up to our usual standard. If you would like to give me a call on the number... More 

London
Level Contributor
32 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 11 February 2017 via mobile

Went there with a friend. The place itself is nice and the staff friendly. Not much choice for ales and beers, for being a big pub. What was quite shocking was the size of the main courses. The "steak" is half the palm of a hand (to give an idea) and it costs around 16£. It doesn't even come with... More 

Helpful?
1 Thank CustomerLondon1
Manager_Freemasons, Manager at Freemasons Arms, responded to this review

Hi CustomerLondon1, Thank you for your review of our pub. I'm glad to hear that you enjoyed the atmosphere and the service on your recent visit however I am sorry that your fillet steak was not to your liking. I have passed your comments to the head chef so that we can address these issues and improve in the future.... More 

London, United Kingdom
Level Contributor
171 reviews
142 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 7 February 2017

Ideally located for Hampstead Heath, this large spacious gastropub has lots of tables inside and on the terrace. Busy at weekends. Good selection of beers, and a reasonable menu selection, including vegetarian options. However , Sunday roasts were overcooked, and Yorkshire Pudding was much too dry. Other food choices were only okish standard pub grub. Service was disappointingly slow.

Helpful?
Thank borrum
Manager_Freemasons, Manager at Freemasons Arms, responded to this review

Hi Borrum, Thank you for leaving us a review of your recent visit. I'm glad to hear that you enjoyed the atmosphere of the pub, and the beer and food selection we have to offer. I will be sure to pass on your comments about the Sunday lunch to the head chef so that we can improve on this in... More 

London, United Kingdom
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 February 2017 via mobile

Reading some of the reviews I was a bit dubious about booking. However, all I can say is that my experience was brilliant! Perhaps the majority of reviewers only feel compelled to write if they have a bad experience so perhaps I can even things up! Service was prompt and when I asked for wine suggestions they were given to... More 

Helpful?
1 Thank ug04
Manager_Freemasons, Manager at Freemasons Arms, responded to this review

Hi, Thank you for taking the time to give us such a lovely review, I'm glad to hear that you enjoyed your visit, our homemade burger is one of our most popular dishes so we are glad to hear that you enjoyed it so much! We look forward to welcoming you back again soon, Kind Regards, Natalie More 

London, United Kingdom
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 30 January 2017

The service was very poor, the Sunday roasts were dry and and not very appealing (the Yorkshire pudding appeared to be very dry and somewhat stale). The ladies and gents restrooms were dirty and smelt disgusting. I will never return to this establishment again nor will I recommend it. I will be sticking to the Spainiards Inn and the Bull... More 

Helpful?
1 Thank Golfy03
Manager_Freemasons, Manager at Freemasons Arms, responded to this review

Hi Golfy03, I'm really sorry to hear that on this occasion we failed to meet not only your expectations but also our own standards. We are working hard to improve both the service and standards and hope that if you do decide to visit us again in the future your experience will be a much better one. Once again please... More 

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
US$10 - US$22
Cuisine
Bar, British, Pub, Grill, Gluten Free Options
Meals
Brunch, Lunch, After-hours
Restaurant features
Free Wifi, Reservations, Outdoor Seating, Buffet, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Cash Only
Good for
Groups, Bar Scene, Kids, Child-friendly
Open Hours
Sunday
12:00 - 22:30
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: 32 Downshire Hill | Hampstead Heath, London NW3 1NT, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 7433 6811

Questions & Answers

Questions? Get answers from Freemasons Arms staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?