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24-26 Auction Street, Bury St Edmunds IP33 3FA, England
+44 1284 725505
Website
Today
09:00 - 22:00
Open now
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Hours:
Sun 09:00 - 22:00
Mon - Sat 08:00 - 23:00
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456 Reviews from our TripAdvisor Community

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Showing 454: English reviews
Colchester, United Kingdom
Level Contributor
45 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 2 days ago NEW via mobile

There was a concert on so very busy with only a few staff on duty. We were told the extra staff booked had called in sick but the management should have had a plan B. This is the third time we've been disappointed at Carluccio's (the other two in London). Food was at best less than ordinary; bland and largely... More 

Helpful?
Thank Nick G
Bury St Edmunds, United Kingdom
Level Contributor
197 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 107 helpful votes
Reviewed 2 days ago NEW via mobile

We had not booked and so we were pleased to get a table. The restaurant was packed and the staff were 'run off their feet'. Fortunately we had so much to catch on we didn't mind that we had a tremendously long wait to even get asked if we wanted a drink and olives. Another long wait and then we... More 

Helpful?
Thank gingko2
Bury St Edmunds, United Kingdom
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 4 days ago NEW

Our pre-booked table for four on Saturday proved to be a tight squeeze for us to be seated comfortably. Not a great start having to negotiate regularly with other customer behind through the the meal. Yes, the staff remain cheery and delivered drinks and food promptly, but the food was disappointing. My chicken was rather dry accompanied by a pile... More 

Helpful?
Thank 524Anne
Carluccios_bury, General Manager at Carluccio's Bury St Edmunds, responded to this review

Dear 524Anne, Please accept my apologies for the disappointing food that you were served on your last visit. I would like to discuss your visit with you personally. If you could provide me with contact details on busystedmunds@carluccios.com I would appreciate it. Kind regards Wayne Gray More 

Sheringham, United Kingdom
Level Contributor
14 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
Reviewed 1 week ago NEW

Birthday party of 14 incl 5 children. FAB service from guy with beard. Service top notch, with a smile and patience, especially for the kids...food turned up fast and fitted the bill perfeck. Food quality super...no complaints, recommend the new PANZANELLA salad; full of flavour and v.well prepared; great chef at Bury St Edmunds. PS Spotless, table/floor etc., glassware, cutlery... More 

Helpful?
Thank Mike S
Carluccios_bury, General Manager at Carluccio's Bury St Edmunds, responded to this review

Dear Mike S, Thank you for the lovely review. I am very glad to hear that you had a great time and that Liam (the guy with the beard) looked after you well. We look forward to welcoming you back soon. Kind regards Wayne Gray More 

Bury St Edmunds, United Kingdom
Level Contributor
8 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

We were having supper at Carluccio's with two friends, one of whom is a wheel-chair user. Our waiter was very careful to ensure his chair was positioned appropriately but when, during supper our friend suffered a choking attack, the manager and two of his colleagues offered help in a sensitive, unobtrusive manner: they were brilliant. And, as always, the food... More 

Helpful?
Thank Lesley B
Carluccios_bury, General Manager at Carluccio's Bury St Edmunds, responded to this review

Dear Lesley B, Thank you for taking the time to write a review. We do take great pride in looking after all our guests to the best of our ability. We are really glad that you enjoyed your meal with us. We look forward to your next visit. Kind regards Wayne Gray More 

2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Walked in for breakfast. friendly staff greeting ,ordered BREAKFAST MAGNIFICA . drinks and order came very fast ,looked good and tasted gorgeous. I had scrambled egg,which was perfect , moist and velvet texture ,followed by the rest of the breakfast was really good , My wife had the poached eggs with hers which were again done to perfection.drinks were good... More 

Helpful?
2 Thank Mark A
Carluccios_bury, General Manager at Carluccio's Bury St Edmunds, responded to this review

Dear Mark A, Thank you for the lovely review. I am very glad to hear that you enjoyed your breakfast. The chefs in the kitchen are also very proud to read the nice comments. We look forward to your next visit. Kind regards Wayne Gray More 

Level Contributor
23 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago via mobile

We decided to try a new restaurant this was close so we chose it. The atmosphere was pleasant and the food was good. I thought it was a little pricey but not outrageous.

Helpful?
Thank Apontii
Carluccios_bury, General Manager at Carluccio's Bury St Edmunds, responded to this review

Dear Apontii, Thank you for taking the time to write a review. We are glad your first experience of Carluccio's was a good one. We look forward to your next visit. Kind regards Wayne Gray More 

Level Contributor
34 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago via mobile

We had not booked, arrived around 5.30 and enjoyed a one course meal, sea bream and rosemary potatoes with green beans which was very well prepared. Helpful, efficient staff, good environment and central for access to The Apex

Helpful?
Thank Cheryl O
Carluccios_bury, Assistant Manager at Carluccio's Bury St Edmunds, responded to this review

Dear Cheryl, Thank you for your kind review. I am delighted you enjoyed your meal and the service. We look forward to welcoming you back soon. Kindest Regards, Silas More 

Haverhill, United Kingdom
Level Contributor
13 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

Stopped there for tea/coffee and cake. Coffee was very good and the tea was excellent. Polenta cake was okay. Was very impressed with the overall cleanliness of the restaurant and the toilets. Well done.

Helpful?
Thank josephinegregory254
Carluccios_bury, General Manager at Carluccio's Bury St Edmunds, responded to this review

Dear josephinegregory254, Thank you for taking the time to write a review. We're glad you enjoyed your visit and we do hope to welcome you back soon. Kind regards Wayne Gray More 

Stowmarket, United Kingdom
Level Contributor
224 reviews
174 restaurant reviews
common_n_restaurant_reviews_1bd8 104 helpful votes
Reviewed 5 weeks ago via mobile

We went for my daughter's birthday as she loves Italian. The food was actually really good. The foccacia garlic bread to start was superb and my beef ragu decent. The food was good value too as part of a lunch time deal for two courses. The real problem I guess for me is that it's always the same, like burger... More 

Helpful?
Thank DRB380
Carluccios_bury, General Manager at Carluccio's Bury St Edmunds, responded to this review

Dear DRB380, Thank you for taking the time to write a review. I am glad to hear that you enjoyed your meal with us. We look forward to your next visit. Kind regards Wayne Gray More 

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Italian, European, Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi
Good for
Groups, Special Occasion Dining, Business meetings, Kids, Child-friendly
Open Hours
Sunday
09:00 - 22:00
Monday
08:00 - 23:00
Tuesday
08:00 - 23:00
Wednesday
08:00 - 23:00
Thursday
08:00 - 23:00
Friday
08:00 - 23:00
Saturday
08:00 - 23:00
Location and Contact Information
  • Address: 24-26 Auction Street, Bury St Edmunds IP33 3FA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  East Anglia  >  Suffolk  >  Bury St Edmunds
  • Phone Number: +44 1284 725505

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Carluccio's Bury St Edmunds and other visitors
1 question
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Manningtree, United Kingdom
over a year ago

See all questions (1)

Questions? Get answers from Carluccio's Bury St Edmunds staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?