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Crown Gate | CrownGate Shopping Centre, Worcester WR1 3LD, England
01206562746
Website
Today
08:00 - 22:30
Open now
See all hours
Hours:
Sun 09:00 - 21:30
Mon - Fri 08:00 - 22:00
Sat 08:00 - 22:30
More Info
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385 Reviews from our TripAdvisor Community

Traveller rating
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Showing 383: English reviews
1 review
5 of 5 bubbles Reviewed 1 week ago NEW via mobile

Had an amazing meal here last night. Staff are always very friendly . Huge thanks to Katie for making our night extra special. Would recommend to anyone

Helpful?
Thank Tracy M
Management response:

Ciao Tracy! Thank you so much for your kind words about the restaurant and the team here at Worcester. They love to hear the feedback and it gives them great pride in their work. Its great to hear that with fantastic managers like Katie leading the team we provide customers like yourself with Epic Experiences! Hope to see you again... More 

Worcester, United Kingdom
Level Contributor
27 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 1 week ago

A lovely meal and heavenly dessert enjoyed in very pleasant surroundings. All staff were friendly and polite. We have eaten here before and this time was just as good an experience as before. Would certainly eat here again and again. Perfectly cooked food at very reasonable prices.

Helpful?
Thank Sue F
Management response:

Hi Sue, Its great to hear that you enjoyed you experience with us at worcester. The staff love to hear the feedback and it gives them great pride in their work. We all look forward to seeing you again soon! Ciao for now! Regards, Dan Tanser General Manager. More 

Worcester, United Kingdom
Level Contributor
85 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed 1 week ago

I love Carluccio's.... but not this one!!! The meal was tasteless! It lacked any flavour! so my husband and I didn't finish the meal and the were so dirty we had to blow the candle out so we didn't see how unappealing they were! We left... pronto !!! We went home for a nice meal! I will go to Carluccio's... More 

Helpful?
Thank jude59595959
Management response:

Hi, Firstly its great to here that the waitress was lovely, we do pride ourselves in fantastic service and its great for the staff to hear the positive feedback. Im disappointed that your dishes weren't up to our usual standards, if we had known at the time we would of replaced the dishes without question. It is unusual but sometimes... More 

Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Came here with my wife a few days ago and was really happy with our choice. Food was amazing and the service was quick but still left us feeling cared for! The waitress helped us pick a fantastic wine and my wife and I left feeling very happy and full! Great team you should be very proud of them

Helpful?
Thank johnhunt35
Management response:

Ciao John! Thank you for these kind words, it's great to hear you enjoyed your time here so much. I'll be sure to pass your comments on to the team! Hopefully we'll see you again soon for some more great wine Kind regards, Katie Phillips Assistant Manager More 

Aberdeen, United Kingdom
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

The family and I popped in for something to eat having never been before and were totally stunned by the level of service. Staff were so lovely and made sure we had everything and the food was INCREDIBLE! Would definitely recommend!

Helpful?
Thank KoolMcKin69
Management response:

Hello, Thank you for taking the time to leave us a review, we love getting feedback from our customers! We're so pleased you enjoyed your first visit with us, make sure you come back again soon and try something else from our lovely menu! Kind regards, Katie Phillips Assistant Manager More 

Cheltenham, United Kingdom
1 review
5 of 5 bubbles Reviewed 3 weeks ago via mobile

Visited on a Tuesday evening, such a fantastic atmosphere in the restaurant combined with such friendly staff! The food was great, full of flavour and arrived promptly. Myself and my wife felt so looked after by the staff, they really cared about us, a rarity in modern day eating out!

Helpful?
Thank stantheman76
Management response:

Hi Stan, Thank you for your kind words about your experience on Tuesday night, we have been working really hard to make the Ambiance just right at all times. I will be passing on your comments to the rest of team. Hope to see you again soon! Kind Regards, Dan Tanser, General Manager. More 

Worcester, United Kingdom
1 review
5 of 5 bubbles Reviewed 3 weeks ago via mobile

We went to Carluccio's to celebrate a family occasion and were given a booth for the 5 of us. The atmosphere in the restaurant was warm and friendly and nothing seemed to be too much trouble. The lady who seemed to be in charge that evening was very welcoming as were the rest of the staff. Food was great -... More 

Helpful?
Thank WussKat
Management response:

Ciao! We are all so glad that you had a great time celebrating your family Occasion, we strive to give everyone epic experiences and we love to celebrate with guests everyday! I will be passing on the great comments to the whole team and we all hope to see you again soon! Kind Regards, Dan Tanser General Manager More 

1 review
5 of 5 bubbles Reviewed 3 weeks ago via mobile

We were served by the fabulous Serafino. Lovely food, great atmosphere would definitely recommend! Serafino made the birthday celebrations one to remember !!

Helpful?
Thank Rosie G
Management response:

Ciao, We are glad to hear that you enjoyed celebrating your special occasion with us, Serafino really does know how to celebrate! We will pass on your kind words to Serafino and the team. We hope to see you again soon for more celebrations. Kind regards David Birch Assistant Manager More 

Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

Just wanted to let everyone know what a great time we had here on Saturday evening. The Food was excellent and the waitress (Hannah G) was so nice and helpful. Even though Restaurant was packed we didn't wait long between courses and food was piping hot and delicious. We eat out quite a lot but very rare get service as... More 

Helpful?
Thank Moss51
Management response:

Ciao, We are so pleased to hear how much you enjoyed your evening with us on Saturday night. We pride ourselves on our efficient and friendly staff. We will pass on your kind comments to Hannah and the team. Kind regards David Birch Assistant Manager More 

Malvern, United Kingdom
Level Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 January 2017 via mobile

Excellent food & service. Good value when used with icloud £1 for main with a main voucher. Excellent lunch & dinner menu too!

Helpful?
Thank NDavies1604
Management response:

Ciao! Thank you so much for your kind words about the food and service here at Carluccio's Worcester. We take great pride in our food and guest experiences and its great to hear that customers, like yourself, enjoy our hospitality. Hope to see you again soon! Kindest Regards, Dan Tanser General Manager More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Cuisine
Italian, Vegetarian Friendly, Gluten Free Options
Meals
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Groups, Special Occasion Dining, Kids, Business meetings, Child-friendly
Open Hours
Sunday
09:00 - 21:30
Monday
08:00 - 22:00
Tuesday
08:00 - 22:00
Wednesday
08:00 - 22:00
Thursday
08:00 - 22:00
Friday
08:00 - 22:00
Saturday
08:00 - 22:30
Location and Contact Information
  • Address: Crown Gate | CrownGate Shopping Centre, Worcester WR1 3LD, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Worcestershire  >  Worcester
  • Phone Number: 01206562746

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Carluccio's - Worcester and other visitors
1 question
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Cannock, United Kingdom
4 months ago

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Questions? Get answers from Carluccio's - Worcester staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?