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Miller & Carter - Thornhill

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COVID-19 update: See the added health and safety measures this property is taking.Read more
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Staff required to regularly wash hands
  • Tables disinfected between guests
  • Face masks required for guests in public areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value

Food and ambience

Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, Drinks
CUISINES
Steakhouse
FEATURES
Reservations, Outdoor Seating, Seating, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Accepts Credit Cards, Table Service
Reviews (982)
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981 results
Traveller rating
515
185
104
85
92
Traveller type
Time of year
LanguageEnglish
Traveller rating
515
185
104
85
92
Show reviews that mention
All reviews steak onion loaf chateaubriand sea bass chicken beef dripping birthday meal cooked to perfection our waiter lunch menu booked a table lunch time lovely meal be visiting again elle dressing accompaniments
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Reviewed 1 week ago

Am amazing evening all staff were fantastic with our children really made our evening special thank you xx

Review collected in partnership with this restaurant
Date of visit: October 2021
Helpful?
General Manager A, Manager at Miller & Carter - Thornhill, responded to this reviewResponded 5 days ago

Hi Dani29292021, We are so pleased to hear that you had such a wonderful experience with us! We look forward to seeing you again! Kind Regards,

Reviewed 1 week ago

Lovely meal enjoyed it , penny was an excellent staff member she was so kind and was just very brilliant

Date of visit: October 2021
Helpful?
General Manager A, Manager at Miller & Carter - Thornhill, responded to this reviewResponded 1 week ago

371tial, thank you for your kind review; we are happy to pass along your comments to the team here at Miller & Carter Thornhill! We hope to see you soon!

Reviewed 1 week ago via mobile

We booked a slot for a lunchtime meal. The food was very nice cooked by Keiron and the service by Paige was both friendly and professional.

Date of visit: October 2021
Helpful?
General Manager A, Manager at Miller & Carter - Thornhill, responded to this reviewResponded 1 week ago

Icarter7390, thank you for your kind review; we are happy to pass along your comments to the team here at Miller & Carter Thornhill! We hope to see you soon!

Reviewed 2 weeks ago

We were attending this restaurant as a family of four to celebrate my Son passing his degree. It was a special occasion and we went all out - there were filet mignons, lobsters the works! We thoroughly enjoyed the food. It was high end food...- great steaks, very well cooked. It wasn't cheap, but was reasonably priced for what we had. The service was great, although the maître d was a little loud (she was so loud she disrupted the lovely ambience). The only other negative - it felt like it needed a good deep clean. The bowl that the prawn / crayfish cocktail came out on was hardly "squeaky clean" and the toilets had cobwebs, dirt behind the doors etc, in the restaurant itself the skirting boards needed cleaning. Not sure whether this is related to the long term closure due to COVID but it felt unclean and they need to sort it out. Would definitely go back - would be nice to see if cleaner (and quieter staff!).More

Date of visit: October 2021
Helpful?
General Manager A, Manager at Miller & Carter - Thornhill, responded to this reviewResponded 1 week ago

Richy1708, thank you for your kind review; we are happy to pass along your comments to the team here at Miller & Carter Thornhill! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit....More

Reviewed 2 weeks ago

What a massive disappointment - I was celebrating my birthday and so looking forward to a lovely experience - just after arrival i told the staff I couldn’t use the bathroom because it was dirty and they never apologised or let me know when I...could use it!! So I ate my meal uncomfortably needing a bathroom! Our bill was doubled because they gave us the wrong bill - horrible table - not by the window as I asked and we were forgot to be served for ages and had to look for someone!! Then no salt or pepper or sauces - massive disappointment - don’t recommend this place at all!! Bad service and dirty bathrooms!!More

Review collected in partnership with this restaurant
Date of visit: September 2021
Helpful?
General Manager A, Manager at Miller & Carter - Thornhill, responded to this reviewResponded 1 week ago

Celia M, we truly appreciate your honest feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Miller & Carter Thornhill.

Reviewed 2 weeks ago

I really enjoyed my meal. The server, Hayley was very helpful, friendly and pleasant. Service was excellent.

Review collected in partnership with this restaurant
Date of visit: September 2021
Helpful?
General Manager A, Manager at Miller & Carter - Thornhill, responded to this reviewResponded 1 week ago

Hi Vilmamorgan30, We are thrilled to hear that you had such an excellent meal with us! I will ensure your kind comments are passed along to Hayley and the rest of the team at Thornhill. We look forward to seeing you again soon, Kind Regards,

Reviewed 2 weeks ago

Another excellent visit to Miller & Carter in Thornhill Cardiff. A handy 1 minute walk from home, 10 minutes on the way home as its downhill. We were well looked after by Hayley and our Chef, Keiron, did a fantastic job for us too. You...have to try the scallops and the surf & turf was awesome without being too bug to eat.. well done guys. See you soon.More

Date of visit: September 2021
Helpful?
General Manager A, Manager at Miller & Carter - Thornhill, responded to this reviewResponded 2 weeks ago

Mike T, thank you for your kind review; we are happy to pass along your comments to the team here at Miller & Carter Thornhill! We hope to be of service to you again in the future. Best wishes, Miller & Carter Thornhill

Reviewed 2 weeks ago

Visited with my family for a birthday meal. Fantastic service and food - served by Alicia (sorry if not spelt right) who was brilliant helped with some suggestions on what to try and wanting to stray away from my usual. Thank you 😊

Date of visit: September 2021
Helpful?
General Manager A, Manager at Miller & Carter - Thornhill, responded to this reviewResponded 2 weeks ago

Hello Heinz5789, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Reviewed 2 weeks ago

Been here a couple times with my boyfriend and we’ve always had an amazing experience and service from the wonderful elishah

Date of visit: September 2021
Helpful?
General Manager A, Manager at Miller & Carter - Thornhill, responded to this reviewResponded 2 weeks ago

We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.

Reviewed 3 weeks ago

We came here for a birthday celebration and we’re not disappointed. Our server Aaron was attentive and made sure that we got our drinks in a timely manner. We all had the Butchers Block which was incredibly tasty and cooked to perfection - so thank...you to our Grill Chef Dan! Would definitely recommend and we will be back!More

Date of visit: September 2021
Helpful?
General Manager A, Manager at Miller & Carter - Thornhill, responded to this reviewResponded 3 weeks ago

Emily H, thank you for your kind review; we are happy to pass along your comments to the team here at Miller & Carter Thornhill! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your...More

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Questions & Answers
Ask a question
M9463RTcarolinep
22 November 2018|
AnswerShow all 3 answers
Response from GarethN | Reviewed this property |
Hi Caroline, I’m not sure if they do sorry. I only wrote a review as a customer. The staff were very helpful so I would assume they could answer that question for you. Sorry to hear about the reason for the gathering. Al... More
1
Vote
Anbrew F
15 July 2018|
AnswerShow all 4 answers
Response from ARTHURDENNO | Reviewed this property |
Last visit I saw quite a few wearing shorts but they were sat outside.
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Frequently Asked Questions about Miller & Carter - Thornhill

Yes, Miller & Carter - Thornhill is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Miller & Carter - Thornhill is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5