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Pettigrew Tea Rooms

West Lodge Castle Street | Bute Park and Arboretum, Cardiff CF10 1BJ, Wales
+44 29 2023 5486
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Overview
  • Excellent74%
  • Very good18%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“scones” (203 reviews)
“cake” (231 reviews)
Closed Now
All hours
CUISINES
Cafe, British, Welsh, Vegetarian Friendly, Gluten Free Options, Vegan Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
West Lodge Castle Street | Bute Park and Arboretum, Cardiff CF10 1BJ, Wales
All Details
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Reviews (953)
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1 - 10 of 908 reviews

A TripAdvisor Member
13
Reviewed 3 days ago via mobile

Tried to visit Pettigrew tea rooms for afternoon tea. Upon checking, I had been told they do not take bookings, yet when we arrived it was to find the tables either full or booked. Very annoying as I had tried to book myself. We were...More

Thank A TripAdvisor Member
Reviewed 6 days ago via mobile

There were fruit flies everywhere! I can appreciate they’re a tricky problem but it was really quite unpleasant, they kept landing on our food and when we went to pick cake from the counter it was full of them :( the food itself was delicious...More

1  Thank Bethan M
David L, Manager at Pettigrew Tea Rooms, responded to this reviewResponded 5 days ago

Hi Bethan, Thank you for taking the time to leave us your feedback. I am so sorry to hear that you didn't fully enjoy your experience with us, this weather has unfortunately led to a few issues with these fruit flies and I can assure...More

Reviewed 2 weeks ago

Went in personally and booked a month in advance for 2, for afternoon tea, a week before our arrival I phoned to make sure we were seated in the gallery and told that would be fine-turned up and was pointed to a rickety table(I'm all...More

Thank michlyn2017
David L, Manager at Pettigrew Tea Rooms, responded to this reviewResponded 5 days ago

Thank you so much for taking the time to leave us a review, I'm so sorry to hear that your visit didn't live up to expectations this time. It is usually our policy that we specify that we cannot guarantee specific tables and since your...More

Reviewed 3 weeks ago via mobile

Popped in here on the way to a meeting. Flat white coffee was anaemic, no croissants, butter supplied with crumpet freezing cold, tables tops sticky and dirty, no WiFi, service was chaotic. Living on the tourist trade but not getting the basics right. Will not...More

Thank David M
David L, Owner at Pettigrew Tea Rooms, responded to this reviewResponded 5 days ago

Thank you for taking the time to leave a review. I am sorry we didn’t live up to your expectations especially as you enjoyed your visit last time, we still use Peter James Gourmet for all our coffee, he is local and brilliant. Our flat...More

Reviewed 4 weeks ago via mobile

My boyfriend organised an afternoon tea here for my birthday and it was delightful! The staff were lovely and friendly, the scones delicious and the Victoria Sponge was to die for! I'd definitely recommend this as a tea spot, it's nestled in the park so...More

Thank melons470
David L, Manager at Pettigrew Tea Rooms, responded to this reviewResponded 1 week ago

Thank you so much for such a lovely review! An afternoon of cake indulgence is exactly what we aim for, I'm so pleased to hear you enjoyed it! We hope to see you back before your next birthday, we have our Christmas Afternoon Teas starting...More

Reviewed 4 weeks ago

We were given a voucher by a friend for afternoon tea for two. The waitress was very welcoming and went through all the different choices available. The afternoon tea includes the typical sandwiches, scones and cake combination, but offers a lovely variety of choices for...More

Thank David_Glover
David L, Manager at Pettigrew Tea Rooms, responded to this reviewResponded 1 week ago

Hi David, Thank you so much for taking the time to leave a review! I'm chuffed to hear you enjoyed the Afternoon Tea- that luxury hot chocolate is a solid staff favourite, perfect now we've hit autumn! Many thanks, Georgie

Reviewed 4 weeks ago via mobile

Arrived to find a table woth out reservation. Greeted by a lovely young girl who was very helpful. We each had a light lunch which was nice but nothing special and my daughter had a slice of cake which was a very generous slice and...More

Thank holski53
David L, Manager at Pettigrew Tea Rooms, responded to this reviewResponded 5 days ago

Thank you for taking the time to leave a review! I'm so glad you enjoyed your visit, we really pride ourselves on our customer service, it's so nice to hear such lovely feedback! I'm sorry you encountered an issue with our restrooms, they are public...More

Reviewed 4 weeks ago via mobile

We had afternoon tea today. The sandwiches were tasty, chicken Lemon and herb, egg mayo and ham and mustard. Lovely scones too. We couldn't eat another cake so took them home. I have just had my coffee and walnut cake. It was delicious.More

Thank jilljax
David L, Manager at Pettigrew Tea Rooms, responded to this reviewResponded 5 days ago

Thank you for your review! It is so lovely to hear that you enjoyed your Afternoon Tea- we have recently relaunched our menu and that chicken sandwich with the lemon and herb mayo has proved to be one of the most popular additions! Best wishes,...More

Reviewed 17 September 2017

A lovely tearoom in the heart of Cardiff. Everything about this was superb. The menu is vast and you are able to select your own sandwiches, scone, cake and drink. The staff were very pleasant and there was a great atmosphere. You can just turn...More

Thank dea435
David L, Manager at Pettigrew Tea Rooms, responded to this reviewResponded 5 days ago

Thank you so much! Our bakery down by Victoria Park makes our scones and bread daily and our baker on site bakes the best cakes- fresh is best! I'm so glad you enjoyed your visit, we hope to see you back here again! Kind regards,...More

Reviewed 14 September 2017

I haven't been here in a while but stopped off with an American friend recently because we fancied sitting outside in the sun. We ordered peach tea which I remembered as being particularly nice but was told it was no longer available - so why...More

Thank noisette060
David L, Manager at Pettigrew Tea Rooms, responded to this reviewResponded 5 days ago

Thank you for taking the time to leave us a review. We are very lucky to have such an amazing setting here close to the Castle, and we do aim daily to match it with the quality of our food, I'm sorry it didn't quite...More

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Nearby Attractions
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Ask a question
Questions & Answers
Emma S
26 July 2017|
AnswerShow all 2 answers
Response from Dane M | Reviewed this property |
You can sit outside, there's a seating area.
0
Votes
Jan C
3 December 2016|
Answer
Response from Ben A | Reviewed this property |
Yes
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$3 - US$36
Meals
Lunch, Brunch, Breakfast
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Reservations, Accepts Credit Cards
Good for
View, Special Occasion Dining, Romantic, Local cuisine, Kids, Child-friendly
Open Hours
Sunday
9:00 AM - 6:00 PM
Monday
8:30 AM - 5:30 PM
Tuesday
8:30 AM - 5:30 PM
Wednesday
8:30 AM - 5:30 PM
Thursday
8:30 AM - 5:30 PM
Friday
8:30 AM - 5:30 PM
Saturday
9:00 AM - 6:00 PM
Location and Contact Information
  • Address: West Lodge Castle Street | Bute Park and Arboretum, Cardiff CF10 1BJ, Wales
  • Location: Europe  >  United Kingdom (UK)  >  Wales  >  Southern Wales  >  Cardiff
  • Phone Number: +44 29 2023 5486
  • E-mail
Description
Pettigrew Tea Rooms are housed in the beautiful 19th Century West Lodge in the heart of Cardiff. This quintessentially British tea house is open seven days of the week serving, fresh lunches and delicious homemade cakes, all served alongside a wonderful selection of loose leaf teas. Join us for a light lunch or why not sample our full Afternoon Tea in peaceful surroundings, before a stroll through Cardiff's stunning Bute Park. A must for all visitors to the Capital City of Wales.
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