We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Cowdray Arms

$$ - $$$
Bar, British, Pub
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
London Road | Balcombe, Crawley RH17 6QD, England
+44 1444 811280
Website
More Info
Add Photo Write a Review

415 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 413: English reviews
Balcombe, United Kingdom
Level Contributor
116 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 144 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW via mobile

We arrived as a party of eight for a 14.30 Sunday lunch. The table was not ready as the earlier party had not finished (probably due to slow service) We stood at the Bar and waited an eternity for a drink which was eventually served by a surly Barman. After 30 minutes the table was ready. The starters were served... More 

Helpful?
1 Thank TonyMus
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

Hi Mr Musgrave, I'm very sorry you felt so let down. Your table was not ready due to the previous boking finishing off and paying their bill. Can you please call me to discuss this further? Kind Regards, Georgina More 

West Sussex, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 days ago NEW

Had a lovely burger best i've had in a long time 10 out 10 to the new chief And a friday special of 2 glasses of Prosecco for the price of 1 Had a lovely relaxing time sitting next to the fire with my family. and great customer service from the new manager Georgina, Would highly recommend.The only negative thing... More 

Helpful?
Thank Poppymillie1
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

Hi there, Thank you so much for your lovely review! look forward to seeing you soon. Georgina More 

Brighton, United Kingdom
Level Contributor
8 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 1 week ago

Positives: Nice setting. big carpark. Lovely toilets Negatives: Lousy service at the bar. Terrible food, way overpriced. Zero atmosphere. Date: 6 Dec 2016 Midday Whilst being served male bartender drifted off as I inquired about the menu then started talking to another staff member completely ignoring me. He gave me limited eye contact. But the other female staff member saw... More 

Helpful?
1 Thank Shushplease
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

Good evening, I am so sorry to read this review and very upset that you felt ignored and mistreated I will certainly be seeking out the member of staff in question!!! Please feel free to call me to discuss it further. I really hope you can give us a chance to redeem ourselves. Kind Regards, Georgina More 

Crawley Down, United Kingdom
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 weeks ago

We had a birthday meal at the Cowdray 2 days before christmas. The pub was quite and in fact the restaurant area was quite cold however this was rectified. The service although pleasant was slow, very slow. A request for coffees and a brandy took ages, 2 coffees came up but we waited 20min for another coffee, this one was... More 

Helpful?
Thank Jean H
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

Hi Jean Thank you for your feedback. I will most certainly be relaying this information back to my team! I do apologise for the experience you had and would like to compensate you in some way. You are welcome to call to discuss further. Georgina More 

Portslade
Level Contributor
24 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago via mobile

We booked for 7pm, arrived early. Being only a few days before Christmas we were surprised how quiet it was and we had no trouble sitting down early. The staff were immediately friendly and the ambience pleasant. The Cowdray, despite being a good restaurant retains its pub atmosphere and serves a good selection of real ales. The restaurant area is... More 

Helpful?
Thank creedman60
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

Hi Thank you very much for your lovely review. I will pass it back to my team. More 

Haslemere, United Kingdom
Level Contributor
82 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 5 weeks ago

Popped in for brunch when driving through and was impressed by the full English breakfast. Nice building and decor. Friendly staff, good coffee and great value.

Helpful?
Thank Jon_Haslemere
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

thank you so much for your lovely review, I will pass this onto my team. We hope to see you again soon. Georgina More 

Littlehampton, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 12 December 2016

A Friday night 3 weeks before Christmas and I have never been to a pub/restaurant that lacked atmosphere like this one. Party of four table reserved in advance and we were expecting to order off the festive menu but were informed that it was not possible. When I booked a week previous I asked about the £5 deposit per person... More 

Helpful?
1 Thank 988russ
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

Good Afternoon, Firstly I would like to apologise on behalf of my team and say that I am so sorry you had a poor experience at our site. I can say that whoever gave you the information about the festive menu was completely wrong. I would really like to compensate you and the rest of your party. Please feel free... More 

KENT, England
Level Contributor
14 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 December 2016

Popped into this pub because we were visiting Glo Wild at Wakehurst place so we were on a bit of a tight schedule. No problem, we arrived about 40 minutes earlier than the booking and we were shown to a beautifully decorated festive table!! Really a brilliant start to Christmas! Three of us ordered from the Festive menu and three... More 

Helpful?
Thank Walkingheart
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

Thank you so much for your lovely review my team will be delighted! So pleased you enjoyed your time with us. We look forward to seeing you again soon. More 

Brighton And Hove, United Kingdom
Level Contributor
20 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 4 December 2016

We have been in this pub before and found it quite pleasant, however today's visit with my husband was the complete opposite. We hadn't booked a table and were told there wouldn't be one available for at least 40 minutes. Fair enough we thought, and decided to stay for a drink anyway- if only they had any! No Guinness, no... More 

Helpful?
1 Thank Pamwil
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

Hi there, I am so sorry you felt let down. I would have no hesitation in compensating you in some way. If you would like us to do so please give us a call. More 

Horley, United Kingdom
Level Contributor
270 reviews
164 restaurant reviews
common_n_restaurant_reviews_1bd8 152 helpful votes
5 of 5 bubbles Reviewed 30 November 2016

We came to the wake of a dear friend. The pub were also dealing with a normal lunchtime service, but nevertheless gave us both the gravity and service the occasion deserved. The bar staff poured drinks, and directed us to the area set aside for our party, where nibbles were already laid out. As time wore on and drinks were... More 

Helpful?
Thank Horleylad
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

Thank you so much for your lovely review it really does make me happy to see that you felt well looked after at such a difficult time. I will pass this feedback onto my team. Georgina More 

Travellers who viewed The Cowdray Arms also viewed

Crawley, West Sussex
Crawley, West Sussex
 
Crawley, West Sussex
 
Crawley, West Sussex
Crawley, West Sussex
 

Been to The Cowdray Arms? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
US$4 - US$19
Cuisine
Bar, British, Pub
Meals
Lunch, Breakfast, Dinner, Brunch, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Local cuisine, Special Occasion Dining, Groups, Child-friendly, Cheap Eats, Bar Scene, Kids
Location and Contact Information
  • Address: London Road | Balcombe, Crawley RH17 6QD, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  West Sussex  >  Crawley
  • Phone Number: +44 1444 811280

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Cowdray Arms and other visitors
1 question
Ask a question
Crawley, United Kingdom

See all questions (1)

Questions? Get answers from The Cowdray Arms staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?