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Hillside Inn

$$ - $$$, British,
Pound Hill Balcombe Road, Crawley RH10 7SX, England
+44 1293 880911
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Overview
  • Excellent31%
  • Very good38%
  • Average17%
  • Poor8%
  • Terrible6%
Travellers talk about
“pie” (30 reviews)
“pudding” (20 reviews)
“calamari” (7 reviews)
Closed Now
Hours
CUISINES
Bar, British, Pub, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Pound Hill Balcombe Road, Crawley RH10 7SX, England
All Details
Write a ReviewReviews (643)
Traveller rating
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1 - 10 of 638 reviews

Reviewed yesterday via mobile

On arrival no one to greet you, then got ignored. But once got seated service seemed better. Food was a bit hit and miss some good some tough. Nice decor but doubt will be rushing back.

Thank Fatdome
Reviewed 3 days ago via mobile

Had lunch today .They need more staff as only 2 guys running round like headless chickens.waited long time for our drink and then food got ordered eventually...Food was ok though. Man serving was quite amusing charactor very jokey. Just need more of them as it...More

1  Thank dippyjoy
Reviewed 4 days ago via mobile

Visited for lunch on Friday, the sun was out & the place was packed inside & out. The staff where working so hard in hot conditions. There was obviously a longer wait for food than normal, due to sheer numbers. Our food arrived, fish finger...More

Thank DQBY
Reviewed 4 days ago

The service was appalling, rude even. We popped in for lunch on Friday and waited 50 mins for three sandwiches to be served (which made us late back to work!). The fish fingers were cold and the chef need sacking if he thinks tartare sauce...More

Thank Joanne A
General Manager A, Manager at Hillside Inn, responded to this reviewResponded yesterday

Hi Joanne A, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.I have passed your comments onto our kitchen team in ensuring we have the correct ingredients...More

Reviewed 6 days ago via mobile

I visited here with my partner and the decor was lovely, the food was good however there is one staff member, a tall male working behind the bar who made the whole experience utterly uncomfortable. He was extremely rude and seemed to think insulting my...More

Thank Leanne V
General Manager A, Manager at Hillside Inn, responded to this reviewResponded yesterday

Hi Leanne V, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. I have personally spoken to this member of team you have described and i'm sorry it tainted...More

Reviewed 1 week ago

Manager Cath, organised an excellent buffet from a good selection of starters, mains and side dishes that we had earlier selected to accomodate both vegetarians and meateaters. Amongst the varied dishes crispy calamari and mushrooms in garlic and cheese sauce went down a treat with...More

Thank Jenni M
General Manager A, Manager at Hillside Inn, responded to this reviewResponded yesterday

Hi Jenni M, we are very happy to have provided you with such a positive experience! I'm glad that we served such a great experience for all your guests. I've also passed your comments on to the team as well. Thank you again for leaving...More

Reviewed 2 weeks ago via mobile

Came down to Crawley for a business trip and spent my last night at the hillside inn... I ordered the hunters chicken from the set priced menu and it was one of the best I’ve ordered... the service and also the views inside were very...More

Thank S253R
General Manager A, Manager at Hillside Inn, responded to this reviewResponded yesterday

S253r, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Hillside Inn. We hope you have a great day!

Reviewed 2 weeks ago via mobile

Highly recommend the chicken & thyme pie. We visited with family for a lovely week day lunch. Loses a star as it doesn’t mention in the menu the lunchtime deals that are available if you look online, which I did think was a bit cheeky!...More

Thank Emma M
General Manager A, Manager at Hillside Inn, responded to this reviewResponded 2 weeks ago

Hi Emma M, thank you so much for your positive comments about The Hillside Inn! We do have our menus available online for you to view in the future. We are always more than happy to assist you if anything else comes up. Take care!

Reviewed 2 weeks ago

Didn't book but did get a table straight away. Staff are fantastic, really take care of you. The roast meals we ordered were just lovely, absolutely loved the carrots and parsnips. Very nicely served. Didn't have desert but the ones we saw taken to other...More

Thank rosielamb
General Manager A, Manager at Hillside Inn, responded to this reviewResponded 2 weeks ago

Rosielamb, thank you for your kind words and this wonderful review! I've passed on your comments to the team. We hope to be of service to you again in the future. Best wishes, The Hillside Inn

Reviewed 3 weeks ago via mobile

This evening was a real disaster , we booked for 8pm not too late, but when the waitress came to take the order she began by informing us what wasn’t on the menu ie no pizzas at all as no dough no pies. My husband...More

Thank jan h
General Manager A, Manager at Hillside Inn, responded to this reviewResponded 2 weeks ago

Hi Jan H, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Unfortunately on this occasion we hadn't received our delivery and tried to get as much...More

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Ask a question
Questions & Answers
susieh109
14 July 2016|
AnswerShow all 4 answers
Response from Gill R | Reviewed this property |
You can definatley walk probably 15 to 20 minutes. Will ve well worth it. Portions are large so always good to wslk it off, enjoy
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Validated Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Groups, Special Occasion Dining, Child-friendly, Business meetings, Kids
Open Hours
Sunday
12:00 PM - 10:30 PM
Monday
12:00 PM - 11:00 PM
Tuesday
12:00 PM - 11:00 PM
Wednesday
12:00 PM - 11:00 PM
Thursday
12:00 PM - 11:00 PM
Friday
12:00 PM - 11:00 PM
Saturday
12:00 PM - 11:00 PM
Location and Contact Information
  • Address: Pound Hill Balcombe Road, Crawley RH10 7SX, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  West Sussex  >  Crawley
  • Phone Number: +44 1293 880911
Description
The Hillside Inn in Crawley is a country pub & restaurant oozing rural charm and rustic character. Our picturesque surroundings provide the perfect backdrop for savouring the hearty, seasonal pub-food on our menu, and the carefully nurtured cask ales and fine wines gracing our bar.
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