Cosy Club

Someone from this business manages this listing.

365 reviews

#30 of 186 Restaurants in Basingstoke$$ - $$$, Bar, British, Gluten Free Options

+44 1256 212825+ Add website

Hours

Sun

9:00 am - 11:00 pm

Mon

9:00 am - 11:00 pm

Tue

9:00 am - 11:00 pm

Wed

9:00 am - 11:00 pm

Thu

9:00 am - 12:00 am

Fri

9:00 am - 1:00 am

Sat

9:00 am - 1:00 am

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What is Travellers’ Choice?

Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

Ratings and reviews

4.0

365 reviews

#30 of 186 Restaurants in Basingstoke

Travellers' Choice 2023

RATINGS

Food

Service

Value

Atmosphere

Details

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PRICE RANGE

$12.00 – $43.00

CUISINES

Bar, British

Special Diets

Gluten Free Options

meals, features

Location and contact

Unit R2 Festival Place, Basingstoke RG21 7BB England

+44 1256 212825

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Can a gluten free person get a good meal at this restaurant?

Yes

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About

All-day dining and drinking with a touch of timeless glamour situated in Unit R2 Festival Place, Basingstoke, RG21 7BB. Experience warm, welcoming service, amazing interiors and exceptional food and drinks from 9am until late, for breakfast, brunch, lunch, dinner, wine and cocktails. Various spaces available for Christmas parties and all manner of celebrations, meetings and events. Vegan, gluten free and children's menus available.

PRICE RANGE

$12.00 – $43.00

CUISINES

Bar, British

Special Diets

Gluten Free Options

Meals

Lunch, Dinner, Brunch, Drinks

FEATURES

Reservations, Outdoor Seating, Seating, Highchairs Available, Serves Alcohol, Full Bar, Free Wifi, Table Service, Gift Cards Available

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4.0

365 reviews

Excellent

213

Very good

Average

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Terrible

Phillipa

Hampshire17 contributions

Not too bad, needs a little improvement.

Jan 2020 • couples

I came here for dinner with my husband for a date night, having previously had breakfast here with friends. We ordered the crispy sesame chicken and squid and chorizo starters for us to share. The chicken was a tad overdone but otherwise tasty with a lovely dipping sauce, the squid was well cooked but unfortunately came out cold. We were disappointed with the size of the starters as well, the squid dish came out with only 4 tiny rings, that wouldn't be enough for one person as a starter, let alone two, and to be paying £5 per starter, I expected more food.. Mains were better and not, chicken cooked beautifully and my husband enjoyed his burger. We decided to treat ourselves to dessert too, the apple tart was very tasty but I would have liked a bit of cinnamon in it, and my husband loved the chocolate bombe. They make a good classic Old Fashioned too! Overal it was a good experience but little tweaks need to be done to really push it up a notch.

Written 3 January 2020

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Basingstoke C

Hi, Thank you for taking the time to leave us a review on your recent visit as your feedback is very important to us. We are sorry to hear that both the service and food quality was not up to our usual standards. Here at Cosy,we pride ourselves on our splendid service, quality food and great customer experience and to hear we didn't quite get it right on this occasion is disappointing. We hope to see you again in the future. Kind regards, Natalie

Written 10 January 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Anna B

1 contribution

Lovely food but had to wait ages

Jan 2020 • family

We went to The Cosy Club last night for a family dinner. The waitress was very friendly, but our evening was slightly spoilt by the length of time we had to wait for our food - 1hour and 40 minutes! People who arrived long after us were fed before us, so we’re fairly sure that somewhere along the line we got forgotten. When we eventually complained we got a free drink, free bread and 20% off the food, but it was still a bit upsetting. I’d say to the management that surely on a Friday night that’s fully booked it shouldn’t be a surprise that it’s busy; we were told by the waitress that there was an unexpectedly large number of orders! So in summary - lovely food, badly organised!

Written 25 January 2020

Guide20414508405

Hi Anna, Thank you for taking the time to leave us a review on your visit. We are so sorry to hear that you experienced an usually long wait for your meals on this occasion and that this had an impact on your evening. We strive to achieve high levels in all aspects of our guests experience and we are very disappointed to hear that we were unable to achieve this on your visit, however we would like to thank you for bringing this issue to our attention so that we can ensure this does not happen again in the future. Kind regards, Natalie

Written 27 January 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sconne21

Newbury51 contributions

Mediocre

Aug 2020 • none

It's funny when you go to a chain and expect the same consistency across the branches. I ordered the tapas but it didn't come with bread (unlike at the Lounges). My meal came with a soft drink, yet I wasn't offered one as part of the deal. The meal check came after I had finished eating the main course yet the waiter seemed completely oblivious. The food was hot, tasty and well presented though. Desserts are quite expensive (at £7 a plate) for their small to average portion size. The dessert menu is limited to three items although the main menu offers much better variety - but still not steak frites like there used to be. The staff were largely of untidy appearance and one even had bright-green hair. The place was otherwise clean-looking. The manageress did well to explain the bill clearly and politely when we asked about the tapas offer and for that helpfulness, my partner left a tip. The visit was unremarkable otherwise and we weren't particularly made to feel valued. We were just another customer here. To improve, the meal check could be during the main course and I could have been offered a soft drink (as part of the tapas deal) when I ordered.

Written 25 August 2020

Guide20414508405

Hi, Thank you for taking the time to leave us a review on your recent visit. We so are sorry to hear that you felt your visit was unremarkable and that you didn't feel valued as we strive to ensure that each and every guest leaves feeling splendid. Cosy club is the sister company of Lounges and, although we have the same approach to our guests experience, we do have different menu items and pricing, however we are pleased to hear that you enjoyed your meals. We are disappointed to hear that the service did not meet our usual high standards and that you felt the some of our staff were untidy, we do encourage our staff to bring their personality and uniqueness to work as we pride ourselves on being a little eccentric and out of the ordinary. We do hope you will give Cosy another chance in the future. Kind regards, Natalie

Written 28 August 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jenny P

23 contributions

Not a great experience

Jan 2020 • none

Went with the family . Service was bad over an hour to get our mains portions are small . I ordered a vegan desert, first one the waiter brought out was the wrong vegan desert . When they brought the second one out I asked if it was definitely vegan and the waiter said it was definitely 100% vegan. I knew it wasn’t what I ordered and checked on the normal menu and it was the salted caramel cheesecake. When I spoke to the manager he was very apologetic and said he wouldn’t charge me for it. I couldn’t believe he wasn’t going to charge me for something that I hadn’t ordered and wasn’t vegan 😡. He said the cheif had said it was vegan . Doesn’t really give you much hope if the cheif doesn’t know what he’s serving from his kitchen. Won’t be going back

Written 3 January 2020

Guide20414508405

Hi Jenny, Here at Cosy we pride ourselves on providing a great vegan menu and we are terribly sorry and disappointed to hear about your experience with us. We would like to thank you for bringing this to our attention so we can look into this further and work with our team to ensure this never happens again. We do hope that you will return to Cosy again in the future. Kind regards, Natalie

Written 23 January 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Maria W

Basingstoke106 contributions

Upon arrival we were met by

Feb 2020 • none

Upon arrival we were met by a member of staff who didn’t know how to smile, it was like he was at a funeral he was that miserable. Our waitress was ok but we waited a while for her to come over and during the evening our empty cocktail glasses remained on the table throughout the night. The waiter who brought our after dinner drinks was very nice and professional, there was also another male waiter who was very smiley and engaged with us. The food was mediocre and the service was obviously not great because we were there for longer than our allotted 2 hours, it’s a good thing that they were not fully booked. I wouldn’t go again. It’s also very dark in here, not cosy just dark. I won’t be returning.

Written 4 February 2020

Guide20414508405

Hi Maria, Thank you for taking the time to leave us a review. We are so sorry to hear that service received on your visit fell short of our high standards and that this had an impact on your experience with us. We thank you for bringing this to our attention so that we can look into this and ensure that each and every guest leaves feeling Cosy. We do hope that you will return and give Cosy another chance in the near future. Kind regards, Natalie

Written 7 February 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

BecksyE

8 contributions

Disappointing! Voucher not honoured!

Jan 2020 • friends

I visited for the first time at Christmas for a Christmas meal with my work colleagues. I was given a voucher entitling me to a free hot drink in January and my friend also received one. We visited at lunchtime today to get our free drink, only to be told that the voucher was only valid if you bought a meal! It doesnt say that on the voucher though, does it? We mentioned this to the chap serving, but he just kept saying it was given out by the restaurant and not the bar. You are still one establishment though, i dont see you charging different prices for ordering in the bar over the restaurant. V. Misleading! Needs to be made a lot clearer. It mentions it on the free bottle of wine voucher but not the hot drink. Are we supposed to be mind readers or something? Needless to say we left without purchasing anything. I'll just remember to stick to Costa's in the future.

Written 8 January 2020

Basingstoke C

Hi Becky, Firstly,I would like to apologise for the confusion regarding redeeming your voucher with us on your visit. The free hot drink in January voucher can be redeemed without purchasing a main meal. I can only apologise for this error on our behalf and we shall ensure that all members of staff are made aware of all the terms and conditions regarding our promotional offers. I would like to thank you for bringing this error to our attention so we can ensure this does not happen again. We do hope you will return to Cosy in the future. Kind regards, Natalie

Written 10 January 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stacey S

England53 contributions

Lovely food, staff are a mixed bag.

Feb 2020 • couples

We went on a Tuesday evening and were greeted by a slightly irritated member of staff who acted like it was a chore to seat us. When seated we got a lovely view of a red tiled wall so can't comment on the decor as it obstructed our view entirely. I asked if we could move and was told they were fully booled despite the restaurant being empty apart from a large group in the alcove and a couple of people on other tables. Given this was a Tuesday night and there were other empty tables set up for two people this came off as a bit of a fob off. The chap who actually served us was lovely and very attentive despite obviously being busy with the large group behind us in the alcove. We did have a bit of difficulty waving people down but generally he was very attentive and friendly. Both myself and my partner really enjoyed the food and had np complaints in relation to this. Attempting to get the bill was a challenge and took about 15 minutes including being ignored by the grumpy bearded greeter from earlier. I gave up being polite and just approached the bar in the end. Bearing in mind that the restaurant was barley half filled at this point. On a busy night this would be expected however this was a Tuesday night. Left a tip for our server and noted this was for him not the bearded grumpy greeter or the blonde hair woman who apparently had a blind spot for our table. He probably shared it but yeah he was the main saving grace in relation to service otherwise this review would probably be a 3.

Written 4 March 2020

Guide20414508405

Hi Stacey, Thank you for taking the time to leave us a review on your visit. We are so sorry to hear that your request to move tables was not accommodated and that the service did not meet our usual high standards. We thank you for bringing this to our attention so we can look into this and ensure this does not happen again. We are pleased to hear that you enjoyed your meals with us and that your waiter was lovely and attentive. We do hope you will give Cosy another chance in the future. Kind regards, Natalie

Written 5 March 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

blue2Basingstoke

Basingstoke67 contributions

Pleasantly surprised

Mar 2020 • none

We had heard mixed reviews from several people but these were mainly from when the restaurant first opened. And now that is established itself, we thought we would give it a go. We booked a table for 4 on a Tuesday night and totally enjoyed the three-course meal. With is being during the week, the place wasn’t packed but still busy The scotch egg started with black pudding went down a treat. My main course was 28-day aged sirloin steak was cooked to my liking and the cheese cake dessert was heaven. All four of us, all enjoyed our meals which were most enjoyable. All the staff were friendly, engaging and constantly checked if we needed drinks. The ambiance was most enjoyable and we had a lovely time. We all agreed we would come back again.

Written 3 March 2020

Guide20414508405

Hi, Thank you for taking the time to leave us a wonderful 4* review. We are pleased to hear that you were left pleasantly surprised by your recent visit with us and that you enjoyed your three-course meals and the service received. We look forward to welcoming you back again soon. Stay Cosy, Kind regards, Natalie

Written 5 March 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

David A

13 contributions

Disappointed

Feb 2020 • couples

My Wife and I went for lunch today, at the Cosy Club this was our first and last visit we arrived about 1230 waited to get to the reception area to ask about a table for the both of us. We were told there is. 15 minute wait and we could get a drink from the well stocked bar. We were shown to our table and given menus to choose our meals. We decided to have a tapas share stater which to approximately 20 minutes to arrive, finished that course which was cleared away we then waited another 20 minutes for the main course to arrive, people sat on the table next to us still hadn’t been served after 40 minutes so they walked out. When the main course arrived I ordered a chicken & Bacon with avocado and fries. My Wife has Mac n Cheese with bacon . My chicken was warm (not hot) so I doubt if it achieved 63 degrees and certainly not the holding temperature of 75 degrees, just about edible my fries were warm my bacon was well cooked. WhenMy Wife’s Mac n Cheese arrived it was very hot in fact it had been in the oven that long it was burnt and her comments were the pasta was rubbery. Very disappointed as we were told great reviews about the place.we will definitely not be returning in the near future.

Written 8 February 2020

Guide20414508405

Hi David, Thank you for taking the time to leave us a review. We are sorry to hear that the food you received did not meet our usual high quality and that you were left feeling disappointed by your visit. Thank you for brining this to our attention so that we can look into this as our guests experience is of great importance to us. We do hope you will return and give Cosy another chance in the future. Kind regards, Natalie

Written 10 February 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Marilyn C

Chertsey105 contributions

Disappointing

May 2021 • family

We booked Cosy Club for Fathers Day and found that the Service was good. The children’s portions were tiny and we are just going to feed them again in MacDonalds as they are still hungry they are 9 and 7 yrs old. The adult Burger was 6ozs and inferior quality and tiny. The Greek main course salad consisted of mainly red onion half a cherry tomatoe and tiny bit of Feta and cucumber. The dinner plate had a small dish on it with humous and Tzaziki and the rest of the plate had warm pitta bread. The salad was side salad size! The music was too loud for family time at 6pm! Marilyn C

Written 20 June 2021

Basingstoke C

Hi Clare, We are so sorry and disappointed to hear about your experience with us, as we pride ourselves on delivering high quality food to each and every guest. We thank you for taking the time to leave us a review so that we can look into this further and ensure that no future guests leave feeling this way. Kind regards, Zoe

Written 22 June 2021

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Amanda R

Farnborough23 contributions

Left feeling very neglected

Aug 2021 • couples

Arrived to a very mediocre welcome. The restaurant was not too busy. We were sat behind a screen which although nice and private we were also hidden from vue of the servers. We ordered drinks that took 25mins to arrive. We ordered 6 tapas to share that were so over priced and poor quality it was laughable. The chorizo was especially bad. Very rubbery and did not taste of red wine in a watery tomato sauce. Yuk!. Waitresses seemed like they couldn't be bothered and never replaced our empty water bottle. We had 6 cocktails between us but service for drinks was so slow. We would have ordered more but the whole process was so frustrating. The mains were OK but only ok. Nothing earth shattering or special. Its not a cheap place to eat but also not too expensive but I would have expected better food and service for what we paid. I work in customer service and would say your service staff need more training. They just seem constantly confused and not on top of their job at all. I will probably not visit another Cosy Club again!

Written 30 August 2021

Basingstoke C

We're so sorry you were left unhappy after your visit. We are taking onboard your feedback and would love to invite you back so you can experience Cosy Club the right way, and show you what we are really about. Please feel free to email us at gmbasingstoke@cosyclub.co.uk so that we can arrange your next visit. We hope you enjoy the rest of your day, The Cosy Club Team

Written 31 August 2021

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Matthew H

Peculiar8 contributions

I whole heartedly agree with

Jan 2020 • none

I whole heartedly agree with the other reviewer, short staffed. Unfortunately not only are they short staffed, they don’t appear to really care about your dinning experience. After having been sat for 20 minutes we had to flag down a member of the staff (not our waiter, not sure where he’d gone off to) so that we could order starters. Drinks were slow (matches the staff’s attitude). I would highly advise against this establishment.

Written 21 January 2020

Guide20414508405

Hi Matthew, Thank you for taking the time to leave us a review. We are terribly sorry to hear about your experience with us. Here at Cosy we pride ourselves on delivering great quality food and splendid service and we are both disappointed and very sorry to hear that we were unable to achieve this on your visit. Your feedback is important to us so that we can ensure this does not happen again. We do hope that you will give Cosy another chance in the future. Kind regards, Natalie

Written 23 January 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

MoosHampshire

449 contributions

1st visit

Mar 2020 • family

We visited Cosy Club as I wanted to eat somewhere where we could est lunch a little more leisurely than some of the other eateries in town. We were seated pretty quickly and warmly welcome by our waitress. The decor was pretty cool, lots of paintings, lovely lights, etc. My daughter and I chose our drinks - a pink lemonade and a passionfruit mojito. Both were lovely. For dinner we had the fish and chips and the toad in the hole. The wait for the dinner wasnt too long and the food arrived piping hot. The waitresses checked a couple of times to make sure we were okay and we had no complaints whatsoever. Dinner was finished off with a portion of cinnamon doughnuts. All in all a good experience and would definitely go back.

Written 7 March 2020

Guide20414508405

Hi, Thank you for you kind words and for leaving us such a splendid 5* review. We are so pleased to hear that you enjoyed a leisurely lunch with your daughter and that we ticked all the boxes on your first visit. We look forward to welcoming you back again soon for your second visit. Stay Cosy. Kind regards, Natalie

Written 9 March 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Caroline H

145 contributions

I went one evening with a

Feb 2020 • none

I went one evening with a friend and I have to say was slightly disappointed. My food was cold and I think for the small portions that you are given it was quite pricey. I wouldn’t mind paying the prices if you had a good portion size. The chocolate bomb I wouldn’t bother as its costly and by the time you have poured the sauce on it’s like eating a chocolate sauce with a teaspoon of ice cream in it. On a plus I think it would be better for breakfast and lunch and I have to say it is decorated well and the service was very good.

Written 22 February 2020

Guide20414508405

Hi Caroline, Thank you for taking the time to leave us a review. We are sorry to hear that our food left you feeling disappointed as we pride ourselves on delivering quality food to each and every guest. We thank you for bringing this to our attention so we can ensure this does not happen again. We are pleased to hear that enjoyed our decor and the service you received and we look forward to seeing you again for brunch. Kind regards, Natalie

Written 24 February 2020

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Vicky H

552 contributions

Won't be returning!

Dec 2021 • none

We first visited Cosy Club Basingstoke in mid-September 2021 and were very impressed with the food so we thought we'd return with more family members for a pre-Christmas treat. Unfortunately the menu appears to have been revamped and the dishes we enjoyed a couple of months ago were no longer available. On this occasion three members ordered the Flat Iron Steak. All of the steak were tough and chewy, and felt like they had been sat under a heat lamp for some time after having been cooked. The Chicken and Avocado salad was extremely salty and the children's Chicken Goujons were over cooked (again, as if they'd been sat under a heat lamp for some time) and overwhelmingly garlic flavoured (even one of the adults who tried a bite commented on the overpowering seasoning). The chips, which were very tasty last time, were bland. The chocolate brownie was not particularly pleasant. It was pretty tasteless with a strange texture. It seemed very much to be a mass produced catering product rather than prepared in the restaurant kitchen (whether this is the case, or not, I don't know). For the price, we expected a lot more! We had to wait a substantial amount of time for the food to be served, yet were advised by staff to vacate our table well before the online booking said our reservation slot expired. When questioned why this was, we were told that our table was needed to be set up for a Christmas party booking. Not a way to make us feel like valued customers. Overall it was a very overpriced, underwhelming and disappointing dining experience. Certainly not the treat we were looking forward to and we won't be returning.

Written 18 December 2021

Basingstoke C

Hi there good evening, I hope this finds you well. Thank you for getting in touch with your feedback, and I am very sorry to hear that we let you down on this occasion. I shall be investigating this straight away with the team. If you consider giving us another shot, drop me a note on basingstoke@cosyclub.co.uk, and I'll arrange for a lovely bottle of wine to be on us on your next visit. Have a great week, Kind Regards Kieran

Written 4 January 2022

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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