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Lower Ground Festival Place | Festival Place Shopping Centre, Basingstoke RG21 7BB, England
+44 1256 475770
Website
Today
10:00 - 23:00
Closed now
All hours
Hours:
Sun 09:00 - 22:00
Mon - Fri 10:00 - 23:00
Sat 09:00 - 23:00
More Info
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217 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 215: English reviews
Basingstoke, United Kingdom
Level Contributor
13 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

I visited here with my husband for a birthday meal, we had arranged to go somewhere else but hadn't booked and ended up here but I'm so glad we did! We were told on arrival that it might be around 30mins wait so decided to have a drink at the bar while we waited, we'd just ordered our drinks and... More 

Helpful?
Thank Carly A
Basingstoke, United Kingdom
Level Contributor
11 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago

This is the default choice for our children when asked if they would like to eat out. The new menu has some interesting choices, and the children's menu seems to have improved. Couple of points; - couldn't book via the app, so called the restaurant. The guy took all my details, confirmed the booking etc. We turned up and the... More 

Helpful?
Thank Matthew M
Level Contributor
18 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago via mobile

Such an improvment on the last time we went updated furniture no more silly orange plastic chairs nice wooden ones all the staff are polite and very friendly also . They also help you if cant think of what cocktail to have or stuck on the food choices. Would definitely come back again . Keep up the good work .

Helpful?
Thank Aaron G
London
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 5 weeks ago via mobile

Went here for lunch on a weekday lunch with my 4 and 1 year old. There was only one other table eating when we arrived. As we walked in the waiter walked past us and told us to wait a minute - he then spent time changing the signage outside while we hovered around waiting to be seated...so welcoming! When... More 

Helpful?
1 Thank ange300
Southampton, United Kingdom
Level Contributor
24 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 1 November 2016 via mobile

Great food, amazing staff, fantastic environment for children. Second giraffe we have visited, and we were not disappointed!

Helpful?
Thank Jodie C
Level Contributor
89 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 30 October 2016 via mobile

Staff lacked any form of friendliness or interest in customers. Staff were slow and in some cases rude and abrupt. My daughter ordered a chicken wrap and it was cold, I ordered a chicken burger and the bun was warm and the chicken was cold, even though the cheese was melted!! There was no one to complain to as staff... More 

Helpful?
Thank Donna S
Reading, United Kingdom
Level Contributor
50 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 30 October 2016

Went on a Thursday tea- time in half term. Not very busy at 5.30pm but the food took ages to come. I was surprised, given the amount of 'wafting in' that the member of staff did from the doors. In summary - the San Fran salad looked like a side dish. Much of the ingredients were missing. When I asked... More 

Helpful?
1 Thank Lodgers L
Sherfield On Loddon, United Kingdom
Level Contributor
37 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 29 October 2016 via mobile

We asked what our 11yo son could eat and we were told he could have a bun-less burger, naked, with salad. "So a naked burger and a salad?", "yes". We went next door to the Mexican in the end as they know how to feed all members of the family.

Helpful?
Thank tufttufttuft
Level Contributor
105 reviews
88 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
1 of 5 bubbles Reviewed 29 October 2016 via mobile

Well I'm so sorry to say this we didn't even eat here! We had intentions to but the staff seemed more interested standing together in the corner talking. Not professional at all maybe they should talk to their colleagues at Giraffe in Reading who were a lot nicer. Giraffe Basingstoke Manager needs to have a good customer service chat with... More 

Helpful?
Thank LadyLF
Basingstoke, United Kingdom
Level Contributor
24 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 29 October 2016

First visit here. Nice place and good ambience. However service was very slow and staff just seemed to hang around chatting to each other.Long wait for drinks. Even longer wait for food. Food ok, but not much duck in the duck stir fry. and too much couscous in the lamb tagine... We were not charged for 3 starters due to... More 

Helpful?
Thank breeze60

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3 of 5 bubbles
Average prices
US$64
Cuisine
International
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Reservations, Free Wifi
Good for
Child-friendly, Kids, Groups
Open Hours
Sunday
09:00 - 22:00
Monday
10:00 - 23:00
Tuesday
10:00 - 23:00
Wednesday
10:00 - 23:00
Thursday
10:00 - 23:00
Friday
10:00 - 23:00
Saturday
09:00 - 23:00
Location and Contact Information
  • Address: Lower Ground Festival Place | Festival Place Shopping Centre, Basingstoke RG21 7BB, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Hampshire  >  Basingstoke
  • Phone Number: +44 1256 475770
Description
Freshly cooked food for everyone served to the sound of great music - guaranteed to make you feel good!

Questions & Answers

Questions? Get answers from Giraffe staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?