We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Paulo Giannis

15 New Street, Lancaster LA1 1EG, England
+44 1524 581640
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent38%
  • Very good24%
  • Average15%
  • Poor12%
  • Terrible11%
Travellers talk about
“pavlova” (6 reviews)
“pasta dish” (9 reviews)
“pudding” (7 reviews)
Open Now
5:30 PM - 9:30 PM Hours
Italian, Pizza, Vegetarian Friendly
$$ - $$$
15 New Street, Lancaster LA1 1EG, England
All Details
Write a ReviewReviews (513)
Traveller rating
Traveller type
Time of year

1 - 10 of 511 reviews

Reviewed 5 days ago via mobile

Visited here for lunch today. The restaurant was very cold making it quite uncomfortable. The food was quite nice but the main ingredients of my pizza were quite sparse. I've been a few times over the past couple of years and always found it quite...More

1  Thank Steven S
Reviewed 1 week ago via mobile

The whole experience was abysmal. I ordered 8oz sirloin rare. It came out well done and the mushrooms were not nice at all. Sister found hair in food which was taken off the bill. The service was really cold and there was zero atmosphere. Thanks...More

Thank Phil L
Reviewed 1 week ago via mobile

Family birthday get together, happy hour was was amazing for food and cocktails! Staff was professional and knew the menu etc! Will recommend

Thank benT890t
Reviewed 3 weeks ago via mobile

Visited during happy hour before going to see Lloyd cole at the grand theatre. Great service, friendly staff and food really nice. Choice of different pizza's and pastas for 4.99.

Thank janette t
Reviewed 3 weeks ago via mobile

Went for a birthday meal, was colder inside than outside. The food was poor as was the service, cold soup, waited 10 minutes for them to microwave it 😂 😂 😂. Meals came out sporadically, didn't really eat together as intended. A couple of staff...More

Thank jamie c
Reviewed 3 weeks ago

The restaurant is beautifully decorated although the blue lights at the bar were a bit out of place. They offer a great drinks list with lots of coctails, beers and wines. The service was great although there was not much time between starters and mains,...More

Thank dfshk
Reviewed 4 weeks ago

Love this Italian in Lancaster. Good price for food, good range of food and drink, good atmosphere. For a Friday / Saturday night I would recommend booking in advance. For any good restaurant this is the case so it is a good sign. Staff were...More

Thank HubbaHoob1401
Reviewed 16 February 2018 via mobile

Restaurant was extremely cold had to dine with coats on ! 2 starters from 12 missing when they did eventually arrive the soup was cold not even like warm ! Returned to kitchen took 10 mins to arrive soup had been microwaved in the same...More

Thank scampi74
Reviewed 14 February 2018 via mobile

Booked a table for myself and four friends today. When we arrived it was absolutely freezing in the restaurant and two of my friends had to sit in their coats!! Also people at the table next to us as their coat on too, when we...More

Thank nicril
PRManager2017, Public Relations Manager at Paulo Giannis, responded to this reviewResponded 5 weeks ago

Thanks for your feedback, sorry to hear you did not enjoy your visit on this occasion. Are you able to email me on gemma@paulogiannis.co.uk with some details of when you visited so we can find out what has gone wrong and put measures in place...More

Reviewed 12 February 2018

My first time at Paulo Giannis was in January 2018 for a birthday meal. I had heard mixed reports from friends over the years, so I didn't know what to expect. The decor inside is modern and the atmosphere was pleasant, not too stuffy or...More

Thank wizardswitch
PRManager2017, Public Relations Manager at Paulo Giannis, responded to this reviewResponded 5 weeks ago

Great to hear your feedback, we use these reviews as a tool in our team training, and your comments are really helpful. We hope you do give us another try, we do occasionally have a curry on the specials 😊

Nearby HotelsSee all 6 hotels in Lancaster
Royal Kings Arms
112 reviews
.16 km away
Travelodge Lancaster Central Hotel
603 reviews
.30 km away
Toll House Inn
563 reviews
.55 km away
Premier Inn Lancaster Hotel
871 reviews
2.73 km away
Nearby Restaurants
The Sun Cafe Restaurant
222 reviews
.06 km away
The Sun Hotel and Bar
317 reviews
.04 km away
Sunbury Coffee House
139 reviews
.08 km away
The Butcher and Tonic
88 reviews
.06 km away
Nearby Attractions
Lancaster Castle
1,607 reviews
.14 km away
Lancaster Priory Church
112 reviews
.26 km away
Lancaster City Museum
266 reviews
.10 km away
The Grand Theatre
103 reviews
.32 km away
Questions & Answers
Get quick answers from Paulo Giannis staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$7 - US$35
Lunch, Dinner, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Bar Scene, Groups, Special Occasion Dining, Kids, Child-friendly
Open Hours
5:30 PM - 9:30 PM
12:00 PM - 4:30 PM
5:30 PM - 9:30 PM
12:00 PM - 2:30 PM
5:30 PM - 9:30 PM
12:00 PM - 2:30 PM
5:30 PM - 9:30 PM
12:00 PM - 2:30 PM
5:30 PM - 9:30 PM
12:00 PM - 2:30 PM
5:30 PM - 9:30 PM
12:00 PM - 4:30 PM
5:30 PM - 9:30 PM
12:00 PM - 4:30 PM
Location and Contact Information
  • Address: 15 New Street, Lancaster LA1 1EG, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Lancashire  >  Lancaster District  >  Lancaster
  • Phone Number: +44 1524 581640
  • E-mail
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing