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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Location and contact

Inner City
0.2 km from Historic Center of Vienna
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Special Diets
Vegetarian Friendly
Meals
Breakfast, Brunch, After-hours
CUISINES
German, Austrian, Cafe, European
FEATURES
Takeout, Reservations, Seating, Highchairs Available, Serves Alcohol, Accepts Credit Cards, Table Service
Reviews (8,924)
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3,193 results
Traveller rating
1,286
956
504
252
195
Traveller type
Time of year
LanguageEnglish
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Traveller rating
1,286
956
504
252
195
Show reviews that mention
All reviews cakes pastry sacher torte hot chocolate glass wall wait for a table coffee house hotel sacher whipped cream worth the wait take away visiting vienna bakery queue confectionery tourists slice
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Reviewed 3 days ago via mobile

The place was not something special to worth to wait outside 30 min! The sweets were not tasty enough and the prices were very high !

Date of visit: October 2021
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Reviewed 1 week ago via mobile

So, everybody talks about this place,even the locals, so o had to try it. It's famous for the cakes. I live apple strudel and my friend asked for 2 chocolate cakes, the traditional one with cream and the trufel one. I did enjoy the apple...strudel it's not very sweet as its suppose. The trufel one I just tasted and it's way to sweet for me but my friend ate it all. The traditional cake for me it's a simple chocolate cake, nothing much. You are going to pay at least 5 euros for a slice, in my opinion the traditional chocolate cake with cream is not worth it.the decoration is very nice and so are the waiters. We had 27 people in front of us at 17h30. Luckily nobody wanted to stay outside and we go a cool spot.More

Date of visit: October 2021
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Reviewed 1 week ago

We went at Demel, the famous pastry shop in Wien to taste their tipical products. We decided to take away because there were no seats available. The lady who served us was absolutely no kind with us, but the very bad surprise was the scarce...quality and taste of both the sacher torte (the original and delicious one is only at Sacher hotel) and an apple strudel we bought. The chocolate torte cannot be compared with the original Sacher and the apfelstrudel was probably left under refrigeration for at least a couple of days. I cannot suggest this pastry shop. I instead suggest to be aware.More

Date of visit: October 2021
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Reviewed 1 week ago

This famous coffee is overrated. The cakes are very nice. Nevertheless when you taste them they are very mediocre. I would recommend to skip staying in line for this place. In every coffee shop you will find a cake and a coffee at the same...level or betterMore

Date of visit: September 2021
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Reviewed 2 weeks ago

You would think a place that has a long queue to get in must be good? No. The service was lacking attention. We tried the famous cake, Sachertorte. The cream which came with it did not taste fresh and the cake was the most sugary...cake I have ever ate. I love chocolate cake, but I struggled to eat this one. The apple strudel was okay, would have expected it to be warmer and would have been lovely with custard. Highly recommend the Melange!More

Date of visit: October 2021
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Reviewed 3 weeks ago

We sat outside and had to wait in line, it was worth it! The cakes were very good and service was very nice. Cakes aren't too sweet or heavy, reminds of past pattiserie.

Date of visit: September 2021
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Reviewed 3 weeks ago via mobile

The quality is great, hard part is choosing what you want. Inside you can see some of the made others are on display in the shop at the back.

Date of visit: September 2021
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Reviewed 7 September 2021 via mobile

We waited in the queue. They didn’t seem to be very attentive or manage the queue very well. When we were seated, our table was dirty and only had one chair (for 2 people). The cakes were average. Nothing exceptional. The hot chocolate was very...nice. The coffee was bitter and unpalatable. Beware of bag thieves!!! We saw one thief try to steal a bag from someone who was sat on their own (without a care in the world). My partner rushed over to reunited the bag with his owner as the thief ran off. Staff were completely oblivious to it all… so don’t get too relaxed (especially as you can only sit outside at the moment). The shop was a little better. We bought a few chocolate bars and they were nice. All in all, it’s not worth the wait and Cafe Central is much better!More

Date of visit: September 2021
Helpful?1  
Reviewed 5 September 2021 via mobile

No way! Their Sacher is much much better. I love this place eventhough with covid you cannot sit in. It was so strange the feeling going In and do mot see the usual tables around! Anyways cakes are always at its best! Go for it!

Date of visit: September 2021
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Reviewed 23 August 2021

The place is very nice but quite disorganized. We had to queue outside as it is not possible to book a table in advance. I had to ask twice for the menu and for the bill. If you do not know what to choose, better...go and have a look at the shop inside for the different cake and pastries they produce (in the menu there are no ingredients or photos). We had a slice of Sacher, one of Annatorte ... both of them very good indeed.More

Date of visit: August 2021
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Best nearby
Inner City
In Vienna's best-known district, pedestrian boulevards
Kärntner Strasse and Graben connect you with landmarks
such as the Wiener Staatsoper (Vienna State Opera),
Vienna’s iconic Stephansdom (St. Stephen’s Cathedral)
and the vast compound of Hofburg, the Habsburgs’
former Imperial Palace. Peek down side streets such as
Annagasse and Weihburggasse, and Graben’s Seilergasse
and Habsburggasse, to get a feel for the centre. The
...More
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Questions & Answers
Ask a question
Roll_D_Dynzz
18 October 2018|
AnswerShow all 10 answers
Response from RicardoMontelban | Reviewed this property |
You have to wait to be seated.
1
Vote
Meander774787
12 September 2018|
AnswerShow all 8 answers
Response from 2013Iain2013 | Reviewed this property |
I didn't see any items marked as gluten-free although their menu and shop has an extensive selection. Maybe they do cater for people with coeliac disease and it is probably mentioned on their website.
1
Vote
Pam D
21 July 2018|
AnswerShow all 2 answers
Response from helenez_12 | Reviewed this property |
Yes there is ground floor seating. I have difficulty walking and had no problems.
2
Votes
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Frequently Asked Questions about Demel

Yes, Demel offers takeaway services.

Demel is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 4