Since John Lewis made all their chefs redundant, their standards have gone down and down. The menus are very in different. Over priced and cheap quality. Soup and rolls are expensive and indifferent quality. Waitrose do some very good fresh soups such as Thai green...chicken curry or hearty Italian inspired bean soup but these are never on the menu. The chicken vegetable soup they serve up is disgusting. Cakes are expensive and and not very good. Had a Sunday roast beef lunch at £12.95. Over priced small portions and very poor quality heated up processed food. The MD of John Lewis may be saving partners money but standards are going down and not making it a pleasant place to eat and drink.More

This place looks like a throw back from the 1980's restaurants with bad customer service to go with it. Tea stains on tables,mud on the floor,staff chatting while customers waiting,bad customer care,it smells. Come on John Lewis this place needs updating and the staff either...needs to go on customer care course or need new ones! Just Awlful.More

So I went, last week for a coffee and a cake with my mother and I was very surprised by how unpleasant a sales assistant named Ester was. It started from the moment I came in, her audacious manor that was conceived as intimidating and...abrupt to many fellow customers. She asked what drink I would want and that I need to hurry up with my decision as her break started soon? I was confused and so surprised that I would have been met with such rudeness from someone that is getting paid to serve the public! So I chose my drink and moved on, however she did the same to my mother whom was behind me in the queue. After hearing the fact that she is running late in a negative manor, to my mother, I wanted a manager to report this. However I couldn’t find anyone on site! So I asked a partner called Micheal to tell a manger, whom was a polite young boy. I trust Micheal has, but I just wanted to reiterate how rude this lady truly was and I really really really do not want any customers experiencing this level of disgusting customer service. John Lewis should be ashamed of employing someone with such manor and I really hope she gets sacked or some type of discipline for this. John Lewis has been totally let down and I NEVER want to have to deal with this lady again. Kind regards Jane DooleMore

The staff are lovely but service can be exceptionally slow. The food is ok but overpriced really for what you get. The salads used to be a lovely selection of fresh leaves but now it is basically mostly stalk. Even the occasional voucher for free...hot drink and cake is not always taken up now as the quality is not what it was.More

The coffee here is very good. Cakes and sandwiches can be variable - and everything is relatively expensive (well, it IS John Lewis, after all!). The surrounding are a bit staff-canteen-like and the staff seldom smile, so don't plan to come here for a slap-up...meal. Okay for a quick bite while you're shopping.More

The food is basic sandwiches, soup or salad and is self service but the outside space is very pleasant.

Usual JL crowd, but can be very busy at weekends. The staff can be a bit hit & miss at busy times , unlike the staff on the shop floor who are always attentive.