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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$3 - US$8
CUISINES
Cafe, British
Special Diets
Vegetarian Friendly
View all details
meals, features, about
Sponsored by: The Sandwich Cellar

Top 3 Reasons to Eat Here

1. One happy lady!
1. One happy lady!
"everything beautifully fresh and tasty! Excellent service from ladies "
JCCasely
See reviews that mention One happy lady!
2. Fab staff
2. Fab staff
"Friendly staff and nothing too much trouble"
Sue H
See reviews that mention Fab staff
3. The Cellar - better than ever!
3. The Cellar - better than ever!
"staff were very friendly, attentive and helpful"
IanC3019
See reviews that mention The Cellar - better than ever!
Reviews (82)
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81 results
Traveller rating
61
14
2
0
4
Traveller type
Time of year
LanguageEnglish
Traveller rating
61
14
2
0
4
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Reviewed 4 weeks ago

I am generally not one to complain, but felt I had no alternative way to express my frustration and embarrassment after yesterday’s visit to the Sandwich Cellar. The salmon sandwich was inedible due to the salmon looking old, tired and dry. I left it and...the premise as I felt too self-conscious to complain. Upon exit, the woman behind the counter, mockingly questioned why I had left my food uneaten. I do not expect to feel belittled. When she saw the state of the filling it would have become obvious…a bit too late… Would I return again? No. A definite and firm no.More

Date of visit: September 2021
Helpful?
cat27w-fox, Owner at The Sandwich Cellar, responded to this reviewResponded 4 weeks ago

Hi there Meg. Where to start? I am FOXED as to why you feel the salmon as described because we buy it so regularly (and use so often) it has no chance to get old, (and I couldn't risk this in case it made you...More

Reviewed 5 weeks ago via mobile

Flavours on fillings were lovely, set up was well thought through, customer service was at the forefront of their endeavours and making a Covid managed experience as good as it could be.

Date of visit: September 2021
Helpful?
cat27w-fox, Owner at The Sandwich Cellar, responded to this reviewResponded 4 weeks ago

Thank you so much for taking the trouble to leave this review John and appreciating our endeavours - customer service and satisfaction is absolutely what we strive for!

Reviewed 14 September 2021

I've eaten a lot of carrot cake!!! But their carrot cake is the best ever . A*********, 11 out of 10

Date of visit: September 2021
Helpful?1  
cat27w-fox, Owner at The Sandwich Cellar, responded to this reviewResponded 4 weeks ago

Thank you so much I shall let Camilla know! It is LUSH I agree!

Reviewed 6 September 2021 via mobile

Yummy food and milkshakes. Accomodating attitude toward dietry requirements, menu very customisable. Great attention to detail with fast serving times even during busy periods.

Date of visit: September 2021
Helpful?
cat27w-fox, Owner at The Sandwich Cellar, responded to this reviewResponded 4 weeks ago

Thank you so much for taking the time to write this review - we love your comments and hope you visit again! :-)

Reviewed 23 August 2021

Excellent service as always at the cafe and great banter with staff and food and drinks amazing as always.

Date of visit: August 2021
Helpful?3  
cat27w-fox, Owner at The Sandwich Cellar, responded to this reviewResponded 4 weeks ago

You will always be welcome - now we've met you! Pop in soon!

Reviewed 18 August 2021 via mobile

Came to hay in search of some food and found this place in the backfold. It was rammed (summer holidays), but the staff were brilliant in letting us know about waiting times etc. And when the food came it was delicious. I had the cajun...chicken panini and carrot cake and my gf had a bacon brie cranberry with oreo milkshake. Coffee was also fantastic. Would happily visit again when in hay!More

Date of visit: August 2021
Helpful?3  
cat27w-fox, Owner at The Sandwich Cellar, responded to this reviewResponded 18 August 2021

Thank you so much for taking the time and trouble to post this review, it means the world to us! yes it has been busy (for the entire town!), but we like to think we manage to get most food out within 20 mins max...More

Reviewed 16 August 2021 via mobile

A trip to the sandwich cellar is a must on your visit to Hay on wye. The bacon, brie and cranberry panini is to die for! The cafe has been recently refurbished to a very high standard and the staff are absolutely lovely-nothing is too...much hassle for them. You will not be disappointed!More

Date of visit: August 2021
Helpful?3  
cat27w-fox, Owner at The Sandwich Cellar, responded to this reviewResponded 17 August 2021

Wow! Thank you so much Becky I'm so glad you enjoyed! I'm guessing you are the lady that said it was the best panini you'd ever had! So kind :-) It's hard work but a great buzz when we're that busy - these kind of...More

Reviewed 6 August 2021

Cat (& her team) looked after my requirements from the moment we met with interest and cheer. Every picky thing I asked for (my fault!), they prepared with sincerity and eagerness. Loved the breakfast sandwiches and renewed my liking of fresh ground coffee. Cat even...listened to my pocket-sized life story. That's patience for you!! Couldn't fault it. I'll be back on my next visit to Hay!More

Date of visit: August 2021
Helpful?2  
cat27w-fox, Owner at The Sandwich Cellar, responded to this reviewResponded 17 August 2021

And we really look forward to seeing you again Andy you're a riot! (and not picky - you just know what you like and how you like it!).

Reviewed 5 July 2021

A really lovely little cafe with super-friendly and efficient staff and delicious locally made cakes. Highly recommended for a stop off if you're in Hay.

Date of visit: July 2021
Helpful?2  
cat27w-fox, Owner at The Sandwich Cellar, responded to this reviewResponded 17 August 2021

Thank you so much Jules!

Reviewed 4 July 2021

Our first visit to the recently opened Sandwich Cellar in Hay on Wye, where we sat outside under a parasol. Delicious, hot, sumptuous Bacon, Brie & Cranberry bap! Plenty of everything and everything beautifully fresh and tasty! Excellent service from ladies who are cheerful and...make you feel so welcomed and valued. Very reasonable prices for generous portions of absolutely delicious food served in a lovely, quaint corner of Hay, just below the castle walls. Even our two Irish Wolfhounds were most welcome. What more could you possibly want? Well only one thing – more of the same, please!More

Date of visit: July 2021
Helpful?1  
cat27w-fox, Owner at The Sandwich Cellar, responded to this reviewResponded 5 July 2021

So kind of you to take the trouble to leave such a lovely review JCCasely. I shall pass this on to our hard working and happy staff! (this will make their day)!

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Frequently Asked Questions about The Sandwich Cellar

Yes, The Sandwich Cellar offers takeaway services.

The Sandwich Cellar is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 5
  • Value: 5
  • Atmosphere: 4.5