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Que's Smokehouse

38 Bank Street, Ashford TN23 1BA, England
+44 1233 877610
Website
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Overview
  • Excellent51%
  • Very good22%
  • Average14%
  • Poor7%
  • Terrible6%
Travellers talk about
“burnt ends” (11 reviews)
“ribs” (19 reviews)
“chilli” (11 reviews)
Open Now
Hours
CUISINES
American, Steakhouse, Bar, Barbecue
PRICE
$$ - $$$
RATINGS
Food
Service
Value
LOCATION
38 Bank Street, Ashford TN23 1BA, England
All Details
Write a ReviewReviews (108)
Traveller rating
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1 - 10 of 108 reviews

Reviewed 14 October 2018 via mobile

Will definitely be returning. Food was great and the staff were friendly and helpful. Nice selection of food on the menu wait time wasnt to long but you could see it was being freshly prepared

Thank Anonymous_1992
matthewbridger2014, Public Relations Manager at Que's Smokehouse, responded to this reviewResponded 20 October 2018

All our staff are so nice because we have the best guests! So glad to hear you enjoyed your meal and we hope you will join us again soon. Kind Regards Ques Smokehouse

Reviewed 3 October 2018 via mobile

We had the Cheese nachos and half rack to share between us. Food was on point! Would definitely recommend and definitely will be back.More

Thank JSebTB
matthewbridger2014, Public Relations Manager at Que's Smokehouse, responded to this reviewResponded 20 October 2018

Hi, Thank you very much for such a great review! We work really hard to offer the best food in the best possible environment, so i am happy to see that reflected on your last visit. We hope to see you again soon. Kind Regards...More

Reviewed 2 October 2018

Slow inept service, meat although hot was still bloody inside other food was fine,been here before not sure about returningMore

Thank AndDev
matthewbridger2014, Public Relations Manager at Que's Smokehouse, responded to this reviewResponded 20 October 2018

We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Being know for our great customer service and it came as a surprise, and we would like to make things right. If you would like to email...More

Reviewed 17 September 2018 via mobile

Popped in ques on the off chance on the way home one night... now a once a week customer even if just for a few drinks. Staff are spot on and with me fussy eater will always try to accommodate...

Thank Riqbourne
matthewbridger2014, Public Relations Manager at Que's Smokehouse, responded to this reviewResponded 20 October 2018

Thank you for your review and at Ques Smokehouse we are more than happy to cater for anyone. We have an amazing chef and a great team that wants to serve our customers. We look forward to seeing you again soon.

Reviewed 15 July 2018

Booked a table for four online for Saturday 14th July to celebrate a birthday. Received automated email confirmation of booking, but when we turned up the place was closed. No explanatory signs were visible, so don't know if they've gone bust or just having time...More

3  Thank Michael F
matthewbridger2014, Public Relations Manager at Que's Smokehouse, responded to this reviewResponded 20 October 2018

Sorry for the inconvenience caused during this time and thank you for taking the time to let us know of your disappointment. We know this shouldn't be the case and its only through feedback such as yours that we are able to maintain and indeed,...More

Reviewed 12 July 2018 via mobile

Well, the restaurant was booked in March for my Wife’s 50th Birthday Celebration. We left a telephone number with them. We had travelled from Letchworth, Hertfordshire to meet and have a meal with the In-Laws. When we got to the restaurant, all lights were off...More

1  Thank MelWold
matthewbridger2014, Public Relations Manager at Que's Smokehouse, responded to this reviewResponded 20 October 2018

Sorry for the inconvenience caused during this time and thank you for taking the time to let us know of your disappointment. We know this shouldn't be the case and its only through feedback such as yours that we are able to maintain and indeed,...More

Reviewed 1 July 2018 via mobile

My partner ordered a take away from here and it arrived on time and was both tasty and presented well .he had the steak and I had salmon both cooked perfect and the chips with skins on with a touch of priprika was lovely .I've...More

Thank Sian G
matthewbridger2014, Public Relations Manager at Que's Smokehouse, responded to this reviewResponded 20 October 2018

Thanks for the great review. The team at Ques is thrilled you’re so happy with your meal. We hope to see you again soon.

Reviewed 26 June 2018

The food here is excellent, the service is really friendly inside this restaurant with its quirky decor and atmosphere I honestly would have scored Excellent but twice we have visited and twice there has been no Spitfire Lager available, but apart from that well worth...More

Thank Deadlysteve
matthewbridger2014, Public Relations Manager at Que's Smokehouse, responded to this reviewResponded 20 October 2018

Thanks for the great review. The team at Ques is thrilled you’re so happy with your meal. Apologizes for their being no spitfire lager when you have come in. We hope to see you again soon.

Reviewed 16 June 2018 via mobile

What a great location for a family meal, we eat here 4 kids 3 adults came out full and totally satisfied. There is parking near by, check out the free street parking after 6p.m. Friend staff & management excellent atmosphere, proprietor.

Thank ianr672
matthewbridger2014, Public Relations Manager at Que's Smokehouse, responded to this reviewResponded 20 October 2018

Thanks for the great review. The team at Ques is thrilled you’re so happy with your meal. We hope to see you again soon.

Reviewed 12 May 2018

My Husband & I took our family out here for our anniversary meal.. thought we'd try somewhere different.. wish we hadn't .. waitress was nice.. but drinks were slow & after ordering our food we were then told 2 of the dishes we had ordered...More

Thank accult
matthewbridger2014, Public Relations Manager at Que's Smokehouse, responded to this reviewResponded 20 October 2018

Sorry for the inconvenience caused during this time and thank you for taking the time to let us know of your disappointment. We know this shouldn't be the case and its only through feedback such as yours that we are able to maintain and indeed,...More

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Ask a question
Questions & Answers
emmacP2650AP
16 November 2018|
Answer
Response from Deadlysteve | Reviewed this property |
It was closed for a while, but was open again last time i walked by, a couple of weeks ago. Don't know why though.
0
Votes
Diane S
23 April 2017|
Answer
Response from Ed_CT1 | Reviewed this property |
Opening times as follows from their website: Monday to Friday 12pm-11pm / Saturday to Sunday 12pm-1am
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
Cuisine
Meals
Lunch, Dinner, Brunch, After-hours, Drinks
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts Credit Cards
Good for
Child-friendly, Kids, Groups, Bar Scene
Open Hours
Monday
5:00 PM - 11:00 PM
Tuesday
5:00 PM - 11:00 PM
Wednesday
5:00 PM - 11:00 PM
Thursday
5:00 PM - 11:00 PM
Friday
12:00 PM - 11:00 PM
Saturday
12:00 PM - 11:00 PM
Location and Contact Information
  • Address: 38 Bank Street, Ashford TN23 1BA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Kent  >  Ashford
  • Phone Number: +44 1233 877610
  • E-mail
Description
We specialise in wood smoked beef, pork and chicken! Rubbed with our own secret mix of spices and smoked for hours and hours until fallapart tender!
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