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Zen

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COVID-19 update: See the added health and safety measures this property is taking.Read more
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Food and ambience

Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, After-hours
CUISINES
Asian, Thai
FEATURES
Takeout, Reservations, Outdoor Seating, Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Accepts Credit Cards, Table Service
Reviews (1,513)
Filter reviews
1,497 results
Traveller rating
730
419
188
86
74
Traveller type
Time of year
LanguageEnglish
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Traveller rating
730
419
188
86
74
Show reviews that mention
All reviews dim sum noodles thai food prawn crackers green curry duck kebab special occasion lovely restaurant visited this restaurant birthday meal booked a table starters blossom
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Reviewed 2 days ago via mobile

A great restaurant serving authentic Thai cuisine, a comfortable place to relax and enjoy delicious Asian food. All courses were excellent but the soup stood out for me. The service was good and pleased to assist. It is definitely required to book in advance with...the restaurant being very popular, would definitely recommend and we will be back againMore

Date of visit: June 2021
Helpful?
Reviewed 1 week ago via mobile

We were due to travel to the city with friends (who had to cancel last minute) and we had reserved a table as we visited just prior to the pandemic and have raved about it ever since. The starter (taste of Bangkok sharer) was excellent...and very flavoursome (although the ribs had very little meat) Both our mains were just a little “meh” I had the oldskool pad Thai and it was bland and I left most of it, husband ordered the weeping tiger it was literally drowning in sauce it was almost a soup. He was also disappointed to be told they no longer offer deserts. As an upper end restaurant they really do need to invest in some aircon or fans at least. It was like eating in a sauna. Overall we were disappointed that it wasn’t as good as our first visit.More

Date of visit: June 2021
Helpful?
Reviewed 1 week ago

Came across this place whilst visiting Durham for two nights. Family and I ate dinner here and the menu choice, staff and setting were excellent. The service was good and the they were happy to adapt any of the dishes to suit the kids. Quality...was exceptional as was the portion size. Really can't fault the place. If we're ever back in the area we will certainly be eating here again.More

Date of visit: July 2021
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Reviewed 1 week ago via mobile

There were 6 of us and every dish we ordered was utterly delicious! The cocktails were fabulous too and the blossom one was very pretty. Only criticism is the food came a bit too quickly and we had barely got started on our drinks which...is why I dropped it a star. Food was 10/10.More

Date of visit: June 2021
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Reviewed 2 weeks ago

I would usually always rate Zen 5 stars however visited on Sunday with a few friends to celebrate. Before we were sat down a member of staff reminded us we only had the table for 3 hours and were our friends going to be late...(they weren’t they arrived on time) the same member of staff then returned a few minutes later to remind us again we only had 3 hours (basically hinting to hurry up and order) we ordered our drinks when he returned took our food order. The entire time we were eating he continued to return to try and clear plates and ‘check on us’ the restaurant was dead loads of empty tables yet we were hounded our entire meal to hurry up, once we had finished he simply walked over with the bill then returned with the card machine without asking if we were finished and ready to leave, almost £200 on food and drinks to be rushed along and not left to enjoy the ‘3 hours’ we had it booked for. The food is always beautiful in zen however customer service is not up to the same standards as the chef, won’t be returning anymore nowMore

Date of visit: July 2021
Helpful?1  
Reviewed 3 weeks ago

From the moment we arrived the experience was great. Friendly and efficient service, nice roomy table but most importantly really delicious food. The best Thai food we've had in Durham.

Date of visit: June 2021
Helpful?
Reviewed 3 weeks ago via mobile

This is such an amazing place. As a vegetarian I struggle sometimes with options on menus but this place is so great - literally everything on the menu can be changed to be vegetarian as you can switch out the protein choice so it no...longer includes meat. The server we had was great, there were no long waits for food or drinks (despite it being really busy!) and the food was fantastic. Will definitely come back next time I visit Durham!More

Date of visit: May 2021
Helpful?
Reviewed 3 weeks ago via mobile

Had been told this was a restaurant to go to and when we arrived it looked busy which is always a good sign. Staff were pleasant and we were seated at one of the outside tables but no need to worry as plenty of heaters...to keep the area warm. The sharing plate we had as a starter was nice and tasty but the issue was the mains. The main my wife ordered was not what was ordered so we had to chase staff to get the right one. There was no issue with this and it was put right quite quickly. The issue with the mains was that although cooked nicely (seafood based) they were pretty bland. Definitely had better thai/asian elsewhere and would not be somewhere we will be rushing back toMore

Date of visit: June 2021
Helpful?
Reviewed 20 June 2021 via mobile

First visit. Will definitely be returning!! Since covid I have felt some restaurants have been very stressed and unorganised but not here. Staff were very welcoming and friendly, food was delicious & great cocktails can’t wait to go again.

Date of visit: May 2021
Helpful?1  
Reviewed 16 June 2021 via mobile

Time slots for visits under “current conditions “ but they were prompt and we didn’t feel rushed- nothing worse than a restaurant saying you have a set time then taking a long time bringing your food! Lovely staff and. The mist delish food! Highly recommend

Date of visit: May 2021
Helpful?
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Questions & Answers
Ask a question
misscowley
12 February 2019|
AnswerShow all 3 answers
Response from josephinedavidson | Reviewed this property |
I would think not at all and the menu mentions that.
1
Vote
Ieva N
6 November 2017|
AnswerShow all 5 answers
Response from sinasinag | Reviewed this property |
Yes
0
Votes
vicky a
17 January 2017|
AnswerShow all 7 answers
Response from rachellamelia | Reviewed this property |
I think they do
1
Vote
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Frequently Asked Questions about Zen

Yes, Zen offers takeaway services.

Yes, Zen offers delivery services.

Yes, Zen is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Zen is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4