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Ratings and reviews

#12 of 23 Asian in Durham
RATINGS
Food
Service
Value

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CUISINES
Fusion, Asian, Thai
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch
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meals, features, about
Reviews (179)
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Traveller rating
82
39
26
20
12
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LanguageEnglish
Traveller rating
82
39
26
20
12
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All reviews bento box teriyaki prawn crackers king prawns pad thai chicken salad ramside hall definitely eat here again nice food empty tables total bill birthday meal portion size spa alison carvery
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Reviewed 27 October 2021 via mobile

Warm and friendly staff. Slightly overpriced, however I was happy to pay due to the location and service. Would revisit again.

Date of visit: October 2021
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Reviewed 12 October 2021 via mobile

Just returned from a one night stay at the Ramside hotel in a superior room. Checked in early, room was ready which was good,went straight to the spa for a swim,was disappointed to only be allowed an hour as it wasn't very busy. Booked fusion...restaurant which we were told by reception wasn't available until 8pm which surprised the staff in there as it had been quiet all night with plenty of empty tables. Food was good but a little expensive for the amount you got. We had earlier looked at the carvery which didn't look nice at all,all under the heat lamps at 4pm.looked very dry. Our room was very nice with a view over the golf course but was very hot could do with air conditioning . There was confusion nicer the breakfast which we had pre booked, reception said we could only use the buffet but this was rectified by staff in the fusion where we did eat. It was ok but nothing special,bacon was dry and eggs overcooked, granola and fruit was drenched in maple syrup. Overall expensive for what we had but would return if we were allowed longer in the spa.More

Date of visit: October 2021
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Reviewed 4 October 2021 via mobile

We came here on a couple of occasions as we are staying in the hotel. The first time we had crispy duck followed by a Massaman curry. I asked for my curry to be made more spicy and it was perfect. We were very pleasantly...surprised by the quality and quantity of the food. The second time we wanted a light bite and we went for a starter portion of duck salad and some salmon nigiri. Again the quality of the food was excellent and the portions generous. We also tried their cocktails which were very well made. Service was friendly and efficient. Prices are ok too. All in all we were very impressed.More

Date of visit: October 2021
Helpful?1  
Reviewed 21 September 2021 via mobile

The food at this restaurant was absolutely incredible, the salmon was gorgeous! Kendra did an absolutely amazing job looking after us. .. to the management, it’s hard in hospitality yes, there are no staff, yes. But there are things you can do to protect the...staff you have, maybe don’t feel the need to book every room and every table out. There is poor decision making here, that is resulting in some of the team constantly getting slammed, looking at the reviews below - it’s not their fault they’re “not interacting” they’ve been on a 10 hr shift, you can see it. Again , the food and service was amazing, we had a genuinely incredibly stay. But I couldn’t help but look around. XMore

Date of visit: September 2021
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Reviewed 19 September 2021

Initial service was fine, orders were taken in good time. We were never asked if the food was nice/if we enjoyed it, plates were taken from our table without any interaction. When we finished the mains we were left completely, we weren’t offered dessert menus...or any more drinks, we had to grab a member of staff for the bill after half an hour of being ignored (we were right next to the service station they were avoiding all eye contact), once we had the bill we yet again had to call someone over to eventually pay. Inattentive at best and rude at worst, completely spoilt the evening and left with a really bad taste in our mouths. I would advise you avoid this restaurant.More

Date of visit: September 2021
Helpful?1  
Reviewed 13 September 2021 via mobile

Wow every hospitality venue needs an Alison, Alison went above and beyond to make sure we enjoyed our time here, super friendly and attentive !! The food was amazing too. Thank you so much, we will be back for sure !! :)

Date of visit: September 2021
Helpful?1  
Reviewed 2 September 2021 via mobile

Really nice little restaurant staff very friendly on arrival and drinks order taken straight away. We had starters and main while in the restaurant which was very nice. Thia green curry was very watery but was still very nice. The cost of drinks is very...expensive £9 per cocktail. Food was also very pricey but I would visit again.More

Date of visit: September 2021
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Reviewed 23 August 2021 via mobile

Totally tasteless food. Nothing comes as described on the menu. Can only imagine someone with no clue of what this food should taste like would like this place. “Spiced roasted nuts”with no flavour which when questioned they dumped a load of chilli flakes on top...of. Spicer Sweet potato fries and cumin mayo.. Again no spice and just heinz mayo from a bottle. Then when asked they said they dont do whats on the menu. Our starters carried on the same way.. chicken satay which had no taste, on top of supermarket coleslaw which was very odd. My partners char-sui was just plain belly pork with some hoi-sin sauce. Absolutely no char-sui taste. Our mains which were overpriced and tasteless and watery. Only nice thing were the cocktails unfortunately.More

Date of visit: August 2021
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Reviewed 10 August 2021 via mobile

Visited this place while at our stay at ramside hall. It was a little last minute so we didn’t have a reservation. There was an area for non reserved tables. These tables seemed less improvement and the furniture wasn’t as good as the other tables...in the restaurant. The service was quite poor. Not like the rib room we had a meal at the night before which was amazing. Firstly it is overpriced for what you get. The nearly £20 curry had very little chunks of veg ect that was advised with it. The water Jub and glasses were dirty. The water was warm in the jug so we had to send it back to get iced added. The service was slow even thought It looked not very busy. The waiter took the order but didn’t take the menus with him. Another waiter brought over the water and I had to ask them to take the menus away as they walked away from the table. The massaman curry was amazing with flavour. The salmon was also really nice. The waiter came back to get the dishes but didn’t ask how the meal was or if we had a nice time. The service was very medioca. No enthusiasm. Seems unhappy to be working and having a job. Overall the food was nice and service was very poor for the overpriced menu. Wouldn’t go back in the future.More

Date of visit: August 2021
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Reviewed 17 July 2021 via mobile

Really not impressed with our experience at Fusion. I had read mixed reviews in advance and hoped the best for our visit but unfortunately we came away disappointed. We were seated and given no menus until I asked 15 minutes later. Starters arrived and were...tasty however we then waited an hour for our main courses. When I asked about the delay we were told the ‘salmon takes a bit longer’-salmon should take the shortest time to cook! When the mains arrived they were scalding hot and had clearly been reheated in a microwave as no food from a pan is that hot. The teriyaki tasted like a microwave meal and the vegetables were shrivelled from being reheated. Very unpleasant. The curry was fine-nothing spectacular. For the standard of the hotel and price of the food, I would expect a lot more from this restaurant. The staff were sweet but everyone seemed to be young and inexperienced-there seemed to be no one taking charge. Breakfast was slightly better although our orders were wrong which meant one of us waited an extra 15 minutes for their meal. At least the staff seemed a little more capable and in control. We enjoyed our stay at Ramside but it was let down significantly by our dining experiences.More

Date of visit: June 2021
Helpful?1  
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Fusion Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5