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31-35 Kew Road, Richmond TW9 2NQ, England
+44 20 8940 5037
Website
Today
08:00 - 23:00
Open now
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Hours:
Sun 09:00 - 22:30
Mon - Fri 08:00 - 23:00
Sat 09:00 - 23:00
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280 Reviews from our TripAdvisor Community

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Showing 273: English reviews
1 review
Reviewed 1 week ago via mobile

Carluccios in Richmond is a lovely place if you are looking for some good food and excellent service. I would certainly recommend their food and also have a nice selection of drinks and beverages. Not only that, the staff are very friendly and helpful. It's a must visit if you are in Richmond.

Helpful?
Thank Conroy P
Jamie H, Manager at Carluccio's - Richmond, responded to this review

Hi Conroy Thank you for great review about our restaurant!! So happy that you enjoyed the food and service . I Hope to catch you again soon for a cocktail in the sun, All the best Justyna More 

Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

Me and my friends decided to go out for lunch somewhere nice, and I suggested to have lunch at carluccio's in Richmond and as I been there so many times and always exceeded my expectations, the food was delicious, the restaurant was clean and tidy , and most of all the service was amazing as usual, the stuff were so... More 

Helpful?
Thank John A
Jamie H, Manager at Carluccio's - Richmond, responded to this review

Hi John Great review ! Big thank you for it !!! We are always happy people here and make a most of great experience for our customers. We want to make sure that its up to expectation and everyone leave with smile . Definitely we will see you soon for meal or drink !! So come and say hi to... More 

Level Contributor
8 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

We went to Carluccios Richmond before the theatre. We ordered pate and it arrived frozen straight out of the deep freeze. They then tried to microwave it with bad results. Then our order got lost in the system (if there is one) - we waited more than 45 minutes and threatened to walk out. They apologised, but the overall impression... More 

Helpful?
Thank Peter F
violettakirdok, Manager at Carluccio's - Richmond, responded to this review

Hi Peter Thank you for taking the time to write a review on your recent visit. Apology that we let you down with experience with us . Our food its freshly made and we don t microwaved , at that time something went really wrong , really sorry to hear it . I would love to get you back and... More 

Chertsey
Level Contributor
40 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 5 weeks ago

Very tasty breakfast, with both the eggs and the pancetta cooked to perfection. Service was fine but quite slow, although I guess that wasn't really a problem on a Sunday morning. Restaurant was unexpectedly busy (Richmond half marathon) and therefore unusually noisy, which rather spoiled the relaxed vibe we'd been hoping for.

Helpful?
Thank ChertseyMary
Jamie H, General Manager at Carluccio's - Richmond, responded to this review

Ciao, Thank you for your recent review, I was thrilled to hear you enjoyed your breakfast, its the perfect way to start a relaxed Sunday morning. Summer has arrived with all doors open and the outside area in full use so hopefully things will be a little quieter on your next visit. Hope to see you soon, Jamie More 

Adlington, United Kingdom
Level Contributor
25 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
Reviewed 14 March 2017 via mobile

Lovely welcome from the restaurant manager, Jamie who showed us to our table. This was our 2nd visit to Richmond and therefore our 2nd visit to the restaurant. The restaurant was very busy but we we had great service by very attentive and pleasant staff. The food as always, was great (I have also eaten in caruccios in Manchester on... More 

Helpful?
Thank Dollytops
Aberdeen, United Kingdom
Level Contributor
134 reviews
89 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
Reviewed 12 March 2017 via mobile

The goats cheese & beetroot salad is lovely! Good location, 1 min from station. Nice dinner, reasonable prices.

Helpful?
Thank susan2909
Jamie H, General Manager at Carluccio's - Richmond, responded to this review

Hi Susan, Thank you for taking the time to write a review on your recent visit. I will pass on the feedback to the team and we look forward to seeing you again soon. Kind regards Jamie More 

Rome
Level Contributor
19 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 27 February 2017 via mobile

We went to this restaurant following the England Rugby. Service was good and drinks and dessert fine but the Carbonara was revolting. The meat was gristle, half raw and unchewable. Even my dog would have struggled. I spoke to the waitress and she told me they no longer use lardons but something else. Looked like cartilage and was fatty and... More 

Helpful?
2 Thank Elaine H
Jamie H, General Manager at Carluccio's - Richmond, responded to this review

Hi Elaine, Thank you for taking the review your recent visit, I hope you enjoyed the Rugby on Saturday it was quite intense. Can I first apologise for the carbonara you received, it is definitely not what I would expect from the team and I am horrified that even reached the table without someone picking up on the error. I... More 

Bath, United Kingdom
Level Contributor
72 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
Reviewed 14 February 2017

It must be understood that Caruccio's is a chain restaurant and does not claim to offer a high end dining experience. Having said that the Kew unit gave outstanding service and food at a reasonable price. The staff were brilliant. It over achieves in it's objectives. I will have no reticence to eat there again.

Helpful?
Thank Neil H
Jamie H, General Manager at Carluccio's - Richmond, responded to this review

Hi Neil, Thank you for taking the time to review your recent visit. It is great to here the team made you feel welcome, they are a real family and always welcome guests with open arms. I will pass on your comments to the rest of the team, and we hope to see you again soon, Ciao More 

Newton Abbot, United Kingdom
Level Contributor
12 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 10 February 2017 via mobile

We had just got off of a 4 hour train journey and popped in really late expecting these guys to be closed. Simona welcomed us in a friendly manner and sat us down. She recommended a vegan meal for me and was super attentive and friendly throughout. A great asset to the restaurant and the food was awesome too. Violetta... More 

Helpful?
Thank jsmith1985
boston, ma
Level Contributor
17 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 6 February 2017

We decided to have a late-ish dinner at Carluccio's after a show in Richmond. The food was very disappointing for the price. Each meal seemed microwaved (their signature pasta dish with the courgette) - bread soggy - service average...I was with people i haven't seen in a while so didn't want to ruin the night by complaining. Carluccio's is usually... More 

Helpful?
Thank meredith02360
violettakirdok, Manager at Carluccio's - Richmond, responded to this review

Hello Meredith Thank you for your review. Apology that we let you down with experience with us . Our food its freshly made and we don t microwaved , at that night something went wrong that u weren't satisfied with your meal , really sorry to hear it . I would love to get you back and prove that we... More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Cuisine
Italian, Gluten Free Options, Vegetarian Friendly
Meals
Brunch, Breakfast, Lunch, Dinner
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Child-friendly, Groups, Kids
Open Hours
Sunday
09:00 - 22:30
Monday
08:00 - 23:00
Tuesday
08:00 - 23:00
Wednesday
08:00 - 23:00
Thursday
08:00 - 23:00
Friday
08:00 - 23:00
Saturday
09:00 - 23:00
Location and Contact Information
  • Address: 31-35 Kew Road, Richmond TW9 2NQ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Richmond
  • Phone Number: +44 20 8940 5037

Questions & Answers

Questions? Get answers from Carluccio's - Richmond staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?