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The Albany

$$ - $$$
Bar, European, British, Pub, Contemporary, Gastropub, Gluten Free Options
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Queens Road, Thames Ditton KT7 0QY, England
+44 20 8972 9163
Website
Today
11:00 - 23:00
Open now
All hours
Hours:
Sun 11:00 - 22:30
Mon - Sat 11:00 - 23:00
More Info
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456 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 453: English reviews
Surrey, United Kingdom
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW via mobile

I came here a few years ago and had a really bad experience. I live in the area so thought I'd give it another go! What a difference!!!! Staff were extremely helpful and actually a few seemed like they enjoyed their job. Food was fab and the atmosphere was lovely. Glad I went back

Helpful?
Thank staceymeds
TheAlbany, General Manager at The Albany, responded to this review

Hi Staceymeds, Thank you for taking the time to leave us a review. I'm so glad you enjoyed your visit and we have restored your faith in The Albany. We look forward to seeing you again soon. Best wishes, Rory O'Neill General Manager More 

London, United Kingdom
Level Contributor
40 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

Visited today for lunch to see if it had improved after a terrible lunch a few months ago. The food was quite nice, the service wasn't very good and we got given the wrong drinks. The prices are a bit high especially the wine. A bottle of Pinot Grigio is about .£21, Well situated and a lovely place for lunch... More 

Helpful?
Thank suedno10
TheAlbany, General Manager at The Albany, responded to this review

Good Morning suedno10, I am glad to hear that you gave us another chance after your previously poor experience and that you enjoyed the food. I can only apologise for the mix up with your drinks order and assure you that this is not the standard of service to which we aspire. Please do not hesitate to contact me on... More 

Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 weeks ago via mobile

Wonderful food. Very warm on a very cold rainy day friendly and informative service. We picked the tasting menu, and the steak pie, lamb rump and the winter tart was hands down our favorite, but everything was perfect. The gin cocktails are great too! The best meal my family and I have had in a long time!

Helpful?
1 Thank Horacio D
TheAlbany, General Manager at The Albany, responded to this review

Good Morning Horacio D, I am glad to hear you enjoyed your recent visit and I have to agree that the lamb rump and winter tart are two of my favourite dishes on the menu. I have passed your comments on to the team who are delighted. We hope to see you again in the near future. Best wishes, Rory... More 

Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

Charming restaurant. Good choice of specials, everything is carefully prepared by the team headed by the kitchen, delicious flavours, beautiful presentation and the soufflé on specials was from other planet (AMAZING). Recommended from my personal experience

Helpful?
1 Thank Roberto P
TheAlbany, General Manager at The Albany, responded to this review

Good Morning Roberto P, Thank you for your kind words regarding our restaurant and I am glad you enjoyed the soufflé from the specials. We look forward to seeing you again in the near future. Best wishes, Rory O'Neill General Manager More 

Epsom, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 29 October 2016

I telephoned to advise that the £40 voucher supplied to me was declined as it was supposedly already used. I was informed The manager would be in touch with me on his return on Monday. Admitted she did not say which Monday but as that was a couple of weeks back I guess no mention of my call was made... More 

Helpful?
1 Thank kevinshenton1
TheAlbany, General Manager at The Albany, responded to this review

Good Morning Kevinshenton1, I am sorry that we were not able to resolve the situation with your declined voucher to your satisfaction. I have re-emphasised to my team the importance of following up on guest enquiries in a timely manner and I am deeply apologetic that this was not the case in this instance. Could you please contact me directly... More 

Dorking, United Kingdom
Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 26 October 2016 via mobile

Nice decor inside the pub and good location next to the river, however the roast dinner was a bit disappointing. Roast pork was a bit dry and I only had two halves of roast potato, and although there were carrots there were little other vegetables. Quite expensive considering.

Helpful?
2 Thank Sally H
TheAlbany, Manager at The Albany, responded to this review

Hi Sally H, thank you for taking the time to review your recent visit at The Albany. I am sorry to hear that you found the portion of your roast dinner disappointing. We are constantly reviewing ways that we can improve things for our guests and I have passed your feedback on to my head chef. Could you please contact... More 

Brielle, The Netherlands
Level Contributor
138 reviews
136 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 26 October 2016

Great location and staff both very friendly, and conscientious. The starters of squid and Portobello mushrooms in a sauce on chunky bread were great - and the mains - consisting of Margherita pizza, Haddock fish cakes - were also very pleasant indeed.

Helpful?
1 Thank MICHAEL B
TheAlbany, Manager at The Albany, responded to this review

Hi Michael B, thank you for taking the time to review your visit. I am so glad you enjoyed yourself and will pass your comments on to the kitchen team. We hope to see you again soon. Best wishes Claudia Laskowska Deputy Manager More 

Shepperton, United Kingdom
Level Contributor
58 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 24 October 2016

Excellent location, spacious interior and nice decor with a great outside area on the riverside. A good selection of meals on the menu. Our meals were well presented and tasty, portions just right. Overall a very good lunch. The waitress asked us if we wanted to see the dessert menu, we said yes, but unfortunately she did not return, so... More 

Helpful?
1 Thank MarkiG
TheAlbany, Manager at The Albany, responded to this review

Hi MarkiG thank you for taking the time to review your visit at The Albany. I am so glad you enjoyed yourself and will pass your comments on to the kitchen team and our waitresses as well. We hope to see you again soon. Best whishes, Claudia Laskowska Deputy Manager More 

London, United Kingdom
Level Contributor
118 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed 24 October 2016 via mobile

We booked a table for 6 for an early Sunday lunch birthday celebration for my sister and had a lovely time at The Albany. Service was reasonable, food good and prices not prohibitively expensive! Despite being very busy service was fairly swift and the food warned well and tasty. Very few faults and will come again!

Helpful?
1 Thank Neil R
TheAlbany, Manager at The Albany, responded to this review

Hi Neil R, thank you for taking the time to review your latest visit at The Albany. I am so glad you enjoyed yourself in our restaurant. We hope to see you again soon. Best whishes, Claudia Laskowska Deputy Manager More 

Surrey
Level Contributor
13 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 24 October 2016

Very disappointing visit to The Albany today. Beautiful location but service and food terrible. I had to send my Sunday roast port back three times. Initially the food was so cold that the food could have been in the fridge. The re-heated version was almost worse, some hot, some cold and it was clear the meat had been microwaved as... More 

Helpful?
2 Thank Sarah136Surrey
TheAlbany, Manager at The Albany, responded to this review

Hi Sarah136Surrey, I am sorry to hear that your visit was so disappointing. Could you please contact me directly on 02089729163 or at enquiry@the-Albany.co.uk as I would like the opportunity to discuss this further and invite you to return. Best wishes, Claudia Laskowska Deputy Manager More 

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
US$15 - US$34
Cuisine
Bar, European, British, Pub, Contemporary, Gastropub, Gluten Free Options
Meals
Lunch, Dinner, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Validated Parking
Good for
Child-friendly, View, Bar Scene, Kids, Special Occasion Dining, Groups
Open Hours
Sunday
11:00 - 22:30
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: Queens Road, Thames Ditton KT7 0QY, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Surrey  >  Thames Ditton
  • Phone Number: +44 20 8972 9163
Description
You will find The Albany at the end of Queens Road, on the River Thames. Sat in between two boat clubs and with Hampton Court Palace on the other side of the river there’s not many better places to sit back, relax and watch the world go by. The warm hospitality, internal decor, fresh food, daily specials, continental lagers, log fires, real ales and outside terrace & beer garden make this a great pub for all occasions and seasons.Come down and check it out for yourself.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Albany and other visitors
1 question
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1 month ago

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Questions? Get answers from The Albany staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?