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Soul Boardwalk, Cavill Mall, Surfers Paradise, Gold Coast, Queensland 4217, Australia
+61 7 5538 8967
Website
Today
11:00 - 23:00
Closed now
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Hours:
Sun - Sat 11:00 - 23:00
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1,005 Reviews from our TripAdvisor Community

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Showing 954: English reviews
1 review
Reviewed yesterday NEW via mobile

What can I say... RAW chicken In not one but two of the meals. Ingredients were missing from both meals as well. The staff whilst paying didn't seem to care about the complaint. The lady behind us walked off yelling from poor customer service as the same thing happened to her meal. Will never eat there again.

Helpful?
Thank Kiara M
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this review

Hello Kiara M, Thank you for your patience in this matter and we do apologise for the inconvenience caused. We take matter of food safety extremely seriously and we'd like to investigate this further. We would cherish the opportunity to speak more about your experience. Please email: myexperience@vapiano.com.au at your earliest convenience. Thank you. Kind Regards, More 

Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW

Well this is an experience I won`t be having again!!! It was crowded and I really can`t fathom why?? We had to wait to be seated for 20 minutes....but then the big surprise, they don`t come and take your order, you have to queue up again, and in different lines I was in the Pasta line...30 mins, my granddaughter was... More 

Helpful?
Thank robynw823
Wellington, New Zealand
Level Contributor
26 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 3 days ago NEW

We visited Vapiano many times in Europe and did not think twice when saw the Gold Coast branch. It did not disappoint. Food was rather tasty, service very accommodating, nice design and atmosphere, and comfortable location. Great for the whole family.

Helpful?
Thank Samuel B
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this review

Hi Samuel B, thank you for such a great review, we really do appreciate it! We pride ourselves on delicious home-made Italian food, outstanding customer service, and a unique restaurant experience! We look forward to seeing you again. More 

Brisbane, Australia
Level Contributor
3 reviews
Reviewed 5 days ago NEW via mobile

My Partner and I enjoy Vapianos a lot. Not much in the way of Gluten Free options but all the good served is delicious and we are yet to have an issue with any of the Gluten free options.

Helpful?
Thank The-Modern-Marauder
1 review
Reviewed 1 week ago via mobile

I love the food its great. The music is so loud you cant even have a conversation with friends. This is not a nightclub its a restaurant! Service could be more friendly from the cooks.

Helpful?
Thank Jeremy W
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this review

Hello Jeremy W, thank you for your review and feedback - we appreciate your time. We will pass on your feedback to the management team to ensure this does not continue to occur. Thank you once more for your review and we look forward to seeing you again! More 

Level Contributor
7 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

This is the first time I have eaten at a restaurant that you order food at different stations and swipe a card which adds to your bill. While I couldn't fault my pasta it was delicious! This system became increasingly frustrating while my partner had his pizza and our drinks, I was still waiting to place my order for pasta,... More 

Helpful?
Thank Meagan M
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this review

Hi Meagan M, thank you for your review and feedback, we really do appreciate it! We are glad you enjoyed our homemade Italian food. However, we are very sorry about the lack of table service. We have taken your feedback on board and are currently testing alternative table service model at our Garden City restaurant that will minimise waiting in... More 

Mumbai (Bombay), India
Level Contributor
56 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
Reviewed 1 week ago via mobile

Beware of the staff when they give u back change. They will try and con u. Please be very very careful. Go for the food but be careful of the crooks

Helpful?
Thank sevantika
Melbourne, Australia
Level Contributor
92 reviews
77 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
Reviewed 2 weeks ago via mobile

The service upon walking into this place is appalling. Once we where seated i went to order the fast food type pasta. Ordered the carbonara and seafood pasta. The pasta with the carbonara was stuck together and lacking sauce. The linguine served with the prawn pasta was soggy. I went and asked for some parmesan to add to the carbonara... More 

Helpful?
Thank WillP81
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this review

Hi WillP81, Thank you for your honest review and feedback, we appreciate your time! I can only imagine how frustrated I'd be if I had the experience you described. From what you explained, we certainly didn't provide the Vapiano experience our customers expect - I'm sorry you left us disappointed. We would cherish to opportunity to speak more about your... More 

Level Contributor
114 reviews
82 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
Reviewed 3 weeks ago via mobile

The first thing that caught my eye as we walked into the restaurant was the fresh herbs growing on the table and in the middle of the room. What an awesome idea! It was nice to pick some fresh basil for dinner. The pizza was beautiful, great flavour and nice bases. The lasagne was delicious but not enough! I reckon... More 

Helpful?
Thank Chris V
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this review

Thank you Chris V for your review and feedback.We are pleased to hear you loved our concept and ambience; however, We are disappointed to hear of the under cooked pasta you described. Our all fresh pasta is cooked for 90 seconds which is aligned to Vapiano international. The next time you visit please ask your friendly chef to cook double... More 

Sydney
Level Contributor
160 reviews
134 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
Reviewed 3 weeks ago

Ordered the POLLO E SPINACI. Flavour was nice but the amount of chicken was pretty minimal. They had run out of pappardelle pasta before 630pm which was disappointing.

Helpful?
Thank Shintri
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this review

Thank you for your feedback and review Shintri. We are sorry to hear about your unsatisfactory experience. Your observation about the pappardelle and the amount of chicken for Pollo e Spinachi will be passed to management to avoid this problem in the future! We look forward to seeing you again!Thank you for your time. More 

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$4 - US$16
Cuisine
Italian, Pizza, Mediterranean, Vegetarian Friendly, Gluten Free Options, Vegan Options
Meals
Lunch, Dinner, After-hours
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Kids, View, Child-friendly
Open Hours
Sunday
11:00 - 23:00
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: Soul Boardwalk, Cavill Mall, Surfers Paradise, Gold Coast, Queensland 4217, Australia
  • Location: South Pacific  >  Australia  >  Queensland  >  Gold Coast  >  Surfers Paradise
  • Phone Number: +61 7 5538 8967
Description
Homemade delicious Italian dishes of pasta, pizza and salads freshly cooked in front of you. Head up to the counter and order, watch the chef cook, and pay on the way out whenever you're ready to leave.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Vapiano and other visitors
2 questions
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Questions? Get answers from Vapiano staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?