When the combination of food, ambience, staff attention etc goes well, it is easy to give a good rating. But, it is also how a restaurant handles something that goes wrong can also give you a indication. Our mains were going to be presented before...or starters and a lovely young Serbian waiter took charge and her charm, organisation and suggestions were spot on and crisis averted. Similarly, we had ordered a bottle of Barolo and even though I had overquickly approved it, the wine was not a good Barolo. Thin, no colour and tasteless. The manager on duty totally accepted the criticism of the wine and brought out a different one, which was excellent. I think his supplier is going to get a earful! Such a good experience we went back the next night where everything was perfect. Great food, great service.More