Hubby and I had an impromptu visit to Bairnsdale and decided to have dinner at the Grand Terminus. Turned out to be a good decision, right from when we were greeted we felt and shown to a table, then orders taken and served we found...the staff friendly and helpful. We we’re impressed to see them clean other tables throughly was they were vacated. Highly recommendMore
Thanks for the feedback and we all work hard to ensure our guests enjoy their experience and we are also commitment to having a very clean Pub -
As tourists in the area we booked dinner at this hotel not having been here before. We couldn’t have made a better choice. We ordered a number of dishes including steak and seafood. Our compliments to the Chef! The steaks were could to perfection exactly...as asked for with superb sauces and seasonal vegetables. The seafood ordered was great also. All dishes were top notch 👌More
Thanks so much and se glad you enjoyed our local Beef and seafood we are lucky to have excellent produce in Gippsland and also lucky to have a passionate team who deliver it with a smile
Thoroughly enjoyed a steak and three veg meal after so many days traveling. Steak was done to perfection. Staff were very attentive and nothing too much trouble.
Thanks so much and we are lucky enough to be in Gippsland which has amazing pastures and farming practice which produces amazing beef
As usual great food and the mature waitress is as good as they get, explains all specials in detail and very happy to accomodate a change for my nephew who is gluten intolerant. Lovely lunch thanks
Thanks so much for the feedback and hope to see you again
Staff were great, nice and friendly, drinks not overpriced. Food was average at best, extremely basic, minimal sizing. $15 for a kids meal is a bit rich for a tiny bit of fish and a handful of chips.
Thanks for the feedback and disappointed you didn't enjoy your meals - we work hard and we generally use feedback to help us improve our service - lm sorry you didn't enjoy your meals but l don't believe the reviews are misleading.
First class meal Excellent service Food fresh, tasty and GENEROUS serves My flathead tails were oh so good, the Cole Slaw was delicious, the potatoes just perfect and my partner's steak was also very good HIGHLY RECOMMENDED but book ahead!
Thanks so much for the feedback and its appreciated
We visited for a family catch up for lunch. From walking in the door to leaving we were met by wonderful, friendly staff. Food was presented very well, tasty and staff very friendly and attentive. Lovely cool atmosphere on such a hot day and nice...spacing of tables , not too close to eachother. Would highly recommend.More
Thanks so much and hope to see you again and our team appreciate you taking the time to provide feedback because it acknowledges their hard work and commitment
We were welcomed with open arms, when we arrived after the food service had finished, the food was great, friendly staff, great old country customer service. Thanks so much.
Thanks for the feedback and hope to see you again, we really appreciate you taking the time to acknowledge the team hard work
Stopped over on the way back from Melbourne. All of the Asian-style meals we had were delicious! Lovely old building and fixtures Large and spacious bistro. Wonderful friendly staff.
Thanks and appreciate the feedback and we are committed to providing good service
We had a delicious dinner at The Grand Terminus Hotel. Very efficient friendly service. Top quality food. Great atmosphere in the dining room. Very happy with our dining experience.
Thank you and so glad you enjoyed your meals
We had a really lovely lunch yesterday for our early family Christmas. We were warmly welcomed by Kylie and all the staff. We had the most lovely waitress, who looked after us all afternoon and helped make the day very special. The food was amazing,...great quality and beautiful flavors We will definitely be returning very soon!More
Thanks so much for taking the time to provide a review and we are so happy you chose the Grand Terminus again to celebrate your family Christmas and we hope to see you next year. Now the kids are older we have more wine and...More
This is a well positioned hotel with excellent dining room- food is good and plentiful- and popular - so book beforehand. The rooms have been refurbished to an excellent standard- the bathrooms are brilliant- modern, clean, great hot shower and large towels. The bed is...comfortable. TVs are on the wall in front of bed. Potential for noise problems though after 2 nights we had only minor disturbances. Great price for the quality of the accomodation.More
Thank you for your honest feedback and we work hard on ensuring the cleanliness of our rooms. Hope to see you again
We wanted to take advantage of Seniors week and free travel so we chose to trip to Bairnsdale. This Hotel was within walking distance from the train station and was a magnificent piece of architecture. The rooms have recently been refurbished and it seemed the...logical choice. The bonus was that it was also minutes from the cinema and Main Street so the location was perfect. We were Recomended to dine there by a local Harriett and she said that we should book. So glad we did the food was delicious and the service exemplary. The management couldn’t have been more helpful and we had a fabulous stay with a comfortable mattress, hot showers , opening windows and heating and cooling . We loved Bairnsdale and enjoyed a fortuitous visit to an op shop where we found a Paris Klein hat after being to an exhibition the day before at a little Art Gallery. The river walk along The mighty Mitchell River was also stunning and seeing the bats resting in the trees was a highlight. We loved Bairnsdale and we loved our stay at The Grand Terminus.More
Gayle we loved having you stay and we need people like you love exploring regional Australia by train who give so much to our local community we would love more visitors like you. Keep exploring Cheers Kylie
This was a lovely visit here, the meals and service fabulous. We had the crispy skin pork with a really nice range of vegies including gorgeous roast spuds, venison sausages with mash and red wine jus and a divine tagliatelle ragout..very plentiful dishes all of...them. Great range of drinks. The young lady serving was friendly, knowledgeable and a pleasure.More
Thanks so much for providing great feedback and we hope to see you again
We had dinner there this evening and the one dot review only refers to the attitude of staff, no complaints about the food. When I rang to make the reservation I was constantly referred to as 'love'. During dinner we were addressed as 'my lovlies'....This is completely unprofessional, patronising and not a good reflection on the business. All very disappointing.More
Thanks for taking the time to provide this review but l can say with a 100% certainty and with sincerity advise that our team work hard to provide a great customer experience. I do apologies but the intent was not to be patronising- I can...More
