We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Mentioned in

Details

CUISINES
French, Moroccan, Mediterranean, European, Middle Eastern
Reviews (1,346)
Filter reviews
522 results
Traveller rating
258
117
57
52
38
Traveller type
Time of year
LanguageEnglish
More languages
Traveller rating
258
117
57
52
38
Show reviews that mention
All reviews bread lamb salad tagine churchill bar french restaurant beautiful hotel day pass service was impeccable moroccan food pool luxury terrace security spa morocco architecture
Selected filters
FilterEnglish
Updating list...
Reviewed 17 March 2020

After a week of enjoying tagine and couscous, I was ready for some Italian food. Perhaps that is a shame because their traditional Moroccan menu looked good and diverse. The entire resort setting is very lush and luxurious and I wish that we had arrived...during the day instead of going to the Jardin Majorelle (Yves St Laurent) garden. But after enjoying the grounds in the evening and stopping at the Churchill bar for a drink, we opted to dine in the Italian restaurant, close to the live music/lounge area where families were enjoying more casual food (i.e. they offer hot dogs). Our Italian dinner in the restaurant (not the lounge) was good but beware: their specials and recommendations are overpriced. I'm not shy about asking what the price of a plat du jour is, and sure enough it was very high. We should have used the same prudence in getting a recommendation for a bottle of wine, as the one suggested to us was a local, and perfectly adequate, Moroccan white. Turned out to be $95! We didn't know this until the bill arrived. That is pure trickery, and it left a bad taste in our mouth, despite an otherwise pleasant evening.More

Date of visit: March 2020
Helpful?1  
Reviewed 1 March 2020

Drinks in the Churchill bar and then a great meal in the Maroccan restaurant. An elegant splendour and oasis of tranquility in a bustling city

Date of visit: February 2020
Helpful?
Reviewed 15 February 2020 via mobile

Within a rebuild rihad where each table is in a separate fantasticly decorated room the guest are greeted with a preappetizer. The menu is not incredible long, but is tantalizing. The pigeon pastille is very good as the rabbit. The desserts are a bit to...sweet, but reflect the local taste. Service is professional and super attentive. Wine list way overpriced with the most high end wines. We tried the Mamounia Moroccan red (a Shiraz) that was quite good to the palate, but way to expensive: over 110€ per bottle. The total bill excluding wines is ok. The way in and out of the restaurant, through the garden (park) is unique.More

Date of visit: February 2020
Helpful?
Reviewed 3 February 2020 via mobile

We enjoyed a sunny lunch on the terrace and, although the service was good for our group we noticed that some other guest were not treated so well. Given the price the food was not much better than a other restaurants. La Mamounia needs to...train staff better and improve the quality of the hotelMore

Date of visit: February 2020
Helpful?
Reviewed 21 January 2020 via mobile

Regular visitor of the palace hotel. Normally good service. However on this occasion was being given dirty looks by the manager of the lounge area between the Italian restaurant and bar. I normally come down from my room at the end of the day to...take some tea and listen to the live jazz band. The waiters and waitresses were good as normal. But was disappointed at bad manners of the actual manager. When I caught his eye and politely smiled even then he produced a frown. Not sure why only thing I could think of was that he had a personal problem. But he should not bring it into work. And therefore give a bad impression of the hotel. Very very disappointedMore

Date of visit: January 2020
Helpful?1  
Reviewed 20 January 2020

Great lunch .relaxing time at italien restaurant . Very chic hotel and great restaurant.everybody must visit.

Date of visit: January 2020
Helpful?
Reviewed 1 January 2020

This is a beautiful property, a sultan's palace converted into a hotel, but don't expect any decent service here. We had booked a table for four at Le Francais restaurant for New Year's eve at $400 a person without drinks. When our party of three...arrived, and although our names were on the list, we were treated by security with utmost disrespect. When the fourth person in our party arrived 15 minutes later, and provided his name, he wasn't allowed inside for 20 minutes. At this point, we felt more like intruders than guests. We were early and asked to have drinks while the restaurant was being prepared for the festivities. A man motioned us to the Italian restaurant as the Churchill bar was just being opened, he said. At the Italian restaurant, they told us they had no room, so we went back to the Churchill bar which apparently contrary to the staff's pronouncement was closed for the night, at which time a manager of a higher ranking took us back to the Italian restaurant and finally secured us a table. The service was molasses slow. I ordered a glass of rose wine, but instead got a glass of rose champagne that cost twice as much. Finally, it was time for our dinner reservation. Again, the New Year thievery was evident. We had ordered a bottle of wine and upon finishing it, ordered a half bottle of champagne in order to nurse a small glass until midnight when we would order another half a bottle which would be chilled and bubbly. The staff seemed to think the four of us were so stupid that we didn't realize that half of a bottle of champagne doesn't fully fill glasses. Our champagne glasses were filled gauchely to the rim with one person only having a bit since the waiter couldn't calibrate how much to pour. Then we were charged for a full bottle which weirdly cost $10 more than two halves. After the meal, we asked for the check as the New Year was ten minutes away and we wanted to join the band and revelers in a different room. The staff, in their indifference, were so insensitive to the fact that the New Year was approaching, that they brought the bill so late that one of us had to stay behind to pay it, missing the moment the year turned new. If this had happened in the US, people would be screaming cultural disrespect. And this at $400 a plate plus drinks. I am disgusted by this place, and its service. A place like this needs to employ people who speak proper English or French, and are more concerned about doing the kind of a job they are charging for than fleecing costumers. Spend your money else where, like at Riad 72, a fantastic hospitable restaurant for one third of the price, you'll be happy you did.More

Date of visit: December 2019
Helpful?2  
Reviewed 31 December 2019

If you would like to stay in a hotel when you leisure is a organized by a bunch of incompetent and dishonest clowns then La Mamounia is the place for you . You reservations would not be done as requested with a month advance notice..., you would be constantly lied to and misinformed and not even a simple apology would be ever issued as pathetic excuses are seem to be the modus operandi here. We stayed a week over NYE and I spend most of the trime rectifying the crew up of the hotel guest service. Never again I would stay there. At their level of he hotel La Mamounia clam to be they should train employees better and get their act together.Sad .More

Date of visit: December 2019
Helpful?2  
Reviewed 31 December 2019

We visited during the film festival in December so appreciate the hotel is exceptionally busy but felt that the staff were only catering for people who had a film festival badge around their neck-the rest of the public were ignored. We were bumped off of...one table in the bar so that the film luvvies could get better seats. We only visited wanting to sample the history of the placeMore

Date of visit: December 2019
Helpful?1  
Reviewed 29 December 2019 via mobile

The diner was perfect in la mamounia restaurant marrakech. The food was good and the service also.i recommend

Date of visit: December 2019
Helpful?
View more reviews
Best nearby
Best nearby hotelsSee all
La Mamounia Marrakech
2,976 reviews
.01 km away
Riad Marchica
6 reviews
.22 km away
La Source du Desert
15 reviews
.22 km away
Hotel Chems
946 reviews
.30 km away
Best nearby restaurantsSee all
La Villa Des Orangers - Restaurant
332 reviews
.55 km away
So Lounge Marrakech
1,742 reviews
.54 km away
Bazz'Art Lounge
205 reviews
.53 km away
Del Cafe
250 reviews
.39 km away
Best nearby attractionsSee all
Koutoubia Mosque
5,573 reviews
.47 km away
Pool Lounge - Sofitel Marrakech
22 reviews
.48 km away
Parc Lalla Hasna
18 reviews
.40 km away
La Grillardiere
21 reviews
.35 km away
Questions & Answers
Ask a question
astridariani
22 August 2018|
AnswerShow all 2 answers
Response from LoraM59 | Reviewed this property |
Yes, we didn’t run into any restrictions while walking around the property.
0
Votes
DuchessLou
30 June 2015|
AnswerShow all 5 answers
Response from CathrynE75 | Reviewed this property |
I don't recall seeing dogs at the hotel or a fun park- sorry.
0
Votes
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing