This company is now troubled by non-customer-centric non-welcoming nonsense making me always consider where else I can go instead of here. At one point I was gifted a frequent customer card. It’s made of paper and has fallen into disarray. I scanned it and saved...it in my phone. It has my name on it and a unique number. They want the original card at checkout. Way to respect your frequent customers. This time I was asked to meet at Maison Marou (not my choice). There were three of us. We ordered tea. Apparently they only serve one pot of tea for two customers. If you have a third guest, you need a second pot. When you take the choice out of the hands of the customer, they will choose elsewhere. In this case, I highly recommend you choose elsewhere.More

Walked in to stock up on dark chocolate and stayed for coffee, food and dessert. They have a small but well stocked store where the preserves, journals, totes and chocolates make for perfect gifts.

It was such a clean, bright and cheery place to be in. There is a good selection of cakes & pastries in addition to the range of drinks. One could also see how the tart or chocolate is being made. Do get your chocolates here...for freshness and also better prices than at the airport.More

Got a nice hot chocolate and cookie. Simple and tasty. Very good retail products and merchandising. A bit expensive. They should partner with more fb outlets in town to improve awareness and distribution.

Positives - A cacao lovers paradise. - Excellent selections and very high quality products. - Ambience and decor are spot on for a busy and vibrant city like Hanoi and this is a oasis in the hustle and bustle of the city. - Knowledgable staff...and good service. Negatives - Not really but if your someone who is pocket pinching this may not be the place. Overall - For someone looking for an excellent selection of chocolates, pastries etc this is a great place in Hanoi to unwind and spend a couple of hours.More

For more than five years, I have been living a five minute walk from this gem but never went inside. Eventually I made it and now I am a devoted customer. The outside is not so attractive, but once you enter, you immediately experience its...unique ambiance and the distinctive aroma of great coffee and he genuine chocolate. As you sit and enjoy your espresso and brownie, you can watch and listen as the process of turning cacao beans to tira misu begins, on their own special machine. The staff are attentive, all is wonderful. I have now tasted all their chocolate delights, but like most of your reviewers, I vote 'the Brownie no.1, a chocoholics delight. They also serve excellent homemade ice cream.More

What a wonderful place! Cacao bean to wonderful chocolate tarte. Excellent coffee, wonderful Paris standard gateau. A must for all chocoholics and lovers of French ambiance!

The staff are lovely, all very friendly and happy and smiley and don't force anything on you at all. We had lots of tasters before purchasing a few bars. Wow the cakes and the chocolates on display are phenomenal and way too hard to choose...from and if you walk through the back of the shop - through the restaurant bit there are some cool stories and you can watch things being made in the kitchen. We were very impressed by this impromptu stop. It is very pricey though.More

We stumbled across this store while in Hanoi in the Diplomatic Quarter. All of the ingredients for their chocolates are sourced and grown locally in Vietnam, which for me sets them apart from others. The price of their chocolate is reflective of this.

You have to get a hot chocolate. ( order the "strong" one) at this ship that serves only Vietnamese -sourced chocolate. They also sell an array of pastries and chocolate bars. We went back for a brownie which we had with excellent coffee to avoid...chocolate overdosr!More

Went their to find some best chocolates, no doubt chocolates are good but bit expensive compared to other parts of Vietnam. Coffee is very good here so must try.

I took a taxi across Hanoi to get some chocolate to take away- they do sell very good quality product and it was worth this trip , but I was not served well - little enthusiasm to sell and no help to speak of -...it was not a nice experience - so I took the product and left-More