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Ratings and reviews

#1,286 of 1,286 Vietnamese in Hanoi
#2,380 of 2,380 Restaurants in Hanoi
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Cafe, Vietnamese, Healthy, Wine Bar
FEATURES
Outdoor Seating, Seating, Serves Alcohol, Table Service
Reviews (365)
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271 results
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198
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LanguageEnglish
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Traveller rating
14
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16
22
198
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Reviewed 6 days ago via mobile

Do not go there! They are scammers! Portions are very small, prices are high. They tried to scam us by adding what we have not ordered to our check, different meals with higher prices. When my husband wanted to check the prices in the menu,...they did not want to give one, so my husband just went and took it. The check was almost two times higher than the real sum we had to pay! For example we ordered two stakes with the lowest price in the menu and they added price from the one with the highest price and the same was done with half of our ordered meals! So just avoid this place.More

Date of visit: May 2024
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Reviewed 1 week ago

Charged 828000 ($51 AUD) for two mojitos two mango smoothies and two tiny saucers of peanuts and cashews. Then charged tax on top. Pushy staff. Never go back. Ripped us off. No wonder we were the only people in the place.

Date of visit: June 2024
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Reviewed 2 weeks ago

All the terrible reviews are bang on. Awful food, most of the menu unavailable (thank goodness in hindsight), very slow service, no explanation as to why some dishes never appeared and then tried to charge us for rice we had not ordered. If the restaurant...is going for the most number of negative reviews, they're well way.More

Date of visit: May 2024
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Reviewed 2 weeks ago

Do not recommend this restaurant. Taking advantage of consumers .I want to buy pizza according to the price on the menu. But the shop sells it at a rather high price. Cheating.

Date of visit: May 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

The prices are high (relatively), the portions are tiny. Ordered a steak - i got a tiny peace of cut meat with a little bit of rice and one cut cucumber. Looked like hospital food. The taste was ok though. Lessons learned - readbthe reviews...before going in and the score really means somethingMore

Date of visit: May 2024
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Reviewed 3 weeks ago

This was not a nice experience, the waitress didn't isten to us, he wanted to decide for us what to eat. Many of the dishes on the menu was not available and the portions was very small.

Date of visit: May 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 May 2024

Bad food, very bad service, bad communication, tiny portions, extra rice added to the bill without asking, refused to provide a proper bill or receipt. DO NOT GO HERE. Genuinely hope they go bankrupt.

Date of visit: May 2024
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 May 2024 via mobile

Definitely the worst restaurant we have been to in Vietnam. Rude staff, I asked for some french fries with my steak and the owner just said no and wouldn't bring me any!! Would not give me a receipt. Greatly overpriced with zero atmosphere. Avoid at...all costs.More

Date of visit: May 2024
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Reviewed 5 May 2024

This restaurant provided the worst service I've ever experienced. Not only did they fail to properly cook the food, but they also added a hefty 30% service charge without any prior notification or indication on the menu. Additionally, they served a pitifully small portion of...rice without informing us and then tried to charge extra for it. When questioned about these issues, they conveniently "didn't understand English" and even argued with us. Avoid this place at all costs unless you enjoy being deceived and mistreated.More

Date of visit: May 2024
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Reviewed 2 May 2024

If I could give this place minus stars I would. It was beyond terrible. The owner is a scam artist and she KNOWS it. Do yourself a favour, go somewhere else or go hungry. Firstly when you order she tells you it's not enough then...changes your order without permission and tells you it's enough only by doubling everything then she adds undisclosed charges to your bill. Our first regret is not reading other reviews, second regret was eating there. Never again!!More

Date of visit: April 2024
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Reviewed 22 April 2024 via mobile

We were with 5 friends when we went there, a lot of food was not available, the staff offered other menus that were not on the menu, the price was marked up when paying and the cashier said there was no proof of payment, the...toilet was dirty, the sink was clogged and the water was stagnant, don't try going there if don't want to be disappointed....the price doesn't match the pricelist, the quality of the meat is poor, the mango salad is just mango pieces poured with salad sauce....More

Date of visit: April 2024
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Reviewed 21 April 2024 via mobile

I wish I had seen these reviews before I went there. But it was raining and it looked nice outside. Rip off. Price in the menu is not what you pay, the add things you do not order, like rice. And then charge you, but...because you think it's part of meal and such a small portion you don't say anything at the time. Food is not good either..More

Date of visit: April 2024
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Reviewed 11 April 2024 via mobile

Absolutely to avoid!!! The place is great and nice view, could be an excellent place but… unfortunately, the food is not good, it is extremely expensive, and you will leave with an empty stomach. I ordered duck breast dish, so cooked that feels like rubber,...almost nothing in the place. So I ordered a bowl of rice, it came 50% empty and charged 50.000vnd. So at the end, I paid 500.000vnd, came out with empty stomach, I went to eat some street food. Just ridiculous. Even the waiters are ashamed… with this money, you can eat very well in hundreds of restaurants around. Don’t go there!!!!More

Date of visit: April 2024
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Reviewed 7 April 2024

Visited Vivienne Restaurant in Hanoi and regretted it instantly. They’re basically reselling Burger King items at outrageous prices, pretending it’s their own. Talk about a scam! Ordered a Santa Gloria Sauvignon Blanc from their menu, excited for a taste of Chile, but what do I...get? Some random Italian Pinot Grigio. No explanation, no apology, nothing. It’s like they don’t even care. And the bill? A complete mess. Had to triple check it because they sneakily added things I never ordered - extra rice, a 1-liter bottle of water when we asked for 500cc. It’s clear they’re trying to nickel and dime customers at every turn. Absolutely unacceptable. This place is a joke, and not the funny kind. Stay away if you value your money and want a genuine dining experience.More

Date of visit: March 2024
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Reviewed 27 March 2024 via mobile

This place is a rip off! Looks great from outside, food is bland & be careful when you go to pay….they will charge you more than what is on the menu so beware they are completely ripping people off. Read the reviews here!

Date of visit: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Vivienne Cafe Restaurant, Hanoi - Restaurant Reviews, Phone Number & Photos - Tripadvisor