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Ratings and reviews

#70 of 153 Cafe in Colombo
There aren't enough food, service, value or atmosphere ratings for Cafe Kai, Sri Lanka yet. Be one of the first to write a review!

Details

PRICE RANGE
US$2 - US$52
CUISINES
Cafe, Fast food
Meals
Breakfast, Lunch, Dinner, Brunch
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features, about
Reviews (14)
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LanguageEnglish
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Reviewed 24 December 2021

I understand the place is reviewed quite positively, however my experience at Cafe KAI was not worth the money or the time. I ordered a Coffee that was heavily watered down, had no flavor at all. The Pastry items were stale and extremely bland. There...was not much of a choice also because the cabinets were almost empty. It could have been a bad day operational wise and the staff looked exhausted.More

Date of visit: December 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 May 2021

Cafe kai made our Eid extra special. Thank u sooo much for the excellent service during these trying times!

Date of visit: May 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 May 2021

I have been ordering cakes from Cafe Kai for my clients for the last 2 years. The staff has always been very helpful and kind. Excellent service, orders were always delivered on time. Now they have introduced the online ordering platform with online payment option...making it so much easier for me:) I got a discount on my first online order too! Good job team Cafe Kai!More

Date of visit: May 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 May 2021 via mobile

My wife and I love the food here. The chocolate drinks and the mochas are exceptional. The variety and the quality of the food here is really good. We recommend the Chocolate Danish. The team at Cafe Kai make us feel welcome whenever we drop...in. Thanks Janith, Udara, Shehan and Keminda for your superb customer service!!More

Date of visit: May 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 30 April 2021

The service here is always excellent and the food is top notch! Kevinda especially showed great hospitality, service, and customer service!

Date of visit: April 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 April 2021

Hilton Colombo is a place I patronize often and I have made orders through Cafe Kai now on two occasions from overseas. Although the website wasn't user friendly the first time the service offered my Mihiri was excellent she not only made sure to provide...a solution for my first order online payment processing challenge. Mihiri made sure she took care of the delivery of the order as promised. My most recent order was a good experience as your e-commerce team seem to gave fixed the problem thus the payment processing was swift. Again I contacted Mihiri to make sure the order was delivered ontime with no issues like the 1st order. Mihiri made sure everything was followed up and also sent me an email to confirm delivery. I will continue all my future orders (Colombo- Srilanka) through Cafe Kai without a doubt however my 10% off discount code wasn't accepted on the websit that I would like an adjustable made for my next order. I let it pass this time 😀More

Date of visit: April 2021
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Reviewed 25 April 2021

I recently visited cafe Kai to have a quick bite, the food was exceptional as always and the staff were very friendly and they knew what to recommend. Special thanks to the Manager Mihiri who recommended me to try the new range of sandwiches &...Keminda who made me the best hot chocolate, thanks again for making my experience here amazing. Will definitely come back.More

Date of visit: April 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 10 April 2021 via mobile

The cakes here are tasty. They are baked well. The chocolate cake is very tasty. The chocolate coating is excellent.

Date of visit: April 2021
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Reviewed 8 January 2021 via mobile

Great service! Staff was sweet and friendly. Food was delicious as well. They have some of the best cakes I'v tasted :')More

Date of visit: January 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hilton C, Manager at Cafe Kai, responded to this reviewResponded 21 February 2021

Dear Nisanka, Warm greetings from Cafe Kai! Thank you for taking the time to review us. We are delighted to hear you had an amazing dining experience while enjoying the variety of food & beverages and great service provided by our team at Cafe Kai....More

Reviewed 7 January 2021 via mobile

Absolutely love the food here! Massive burgers! and totally worth the price.. Absolutely love the hot chocolate and the cookies are so fresh! Cinnamon cookies were out of this world!!More

Date of visit: January 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hilton C, Manager at Cafe Kai, responded to this reviewResponded 21 February 2021

Dear Jayani, Warm greetings from Cafe Kai! Thank you for taking the time to review us. We are delighted to hear you had an amazing dining experience while enjoying the variety of food & beverages and great service provided by our team at Cafe Kai....More

Reviewed 30 November 2019 via mobile

I just wanted to buy a cake for my wife. After taking advice from friend and go through their menu wanted some ribbon cake with marzipan. Though it tells 48 hour prior notice is needed but it will available in afternoon. But I tried chocolate...with run. The service is very good. They reserve it for my call. Friendly service as well. Mrs. Kanthi is very helpful. Thanks.More

Date of visit: November 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 December 2018 via mobile

Tried their chocolates last week. A very creative selection of individual chocolates as well as bars. Staff were friendly and quick to see to things.

Date of visit: December 2018
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Reviewed 2 October 2018

It’s a trendy authentic coffee bar where you can drop by and pick up a gourmet treat while buzzing around attending to your work. This seems like a good place to take clients for a business meeting.

Date of visit: August 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 June 2018

Place is in an open place in the lobby area at Hilton Colombo. Limited on the savory items but wide range in cakes and sweet stuff. They have cakes ... lot of cakes. good choice of Tea /coffe and juices available .

Date of visit: June 2018
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cafe Kai, Colombo - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Cafe Kai

Yes, Cafe Kai offers takeaway services.

Yes, Cafe Kai offers delivery services.