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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
S$3 - S$70
CUISINES
Cafe
Special Diets
Vegetarian Friendly
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meals, features, about
Reviews (30)
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Traveller rating
24
3
0
0
3
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Time of year
LanguageEnglish
Traveller rating
24
3
0
0
3
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Reviewed 1 week ago

I was being too indecisive, unable to pick one cake from the gazillion options that this cafe had to offer, Udara patiently answered my questions and also agreed to illustrate a unique design of my desire on the cake. He was genuinely helpful, and brought...the pintrest picture to life! He went the extra mile to cater our wants.More

Date of visit: June 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

We went for my mother’s birthday celebration to Hilton cafe Kai. Udara at the cafe provided us with excellent service with great care. Thank you very much for making it extra special

Date of visit: May 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

It was ended up with such a disappointment and unfortunately with stress by placing my mother's day delivery order with cafe kai @ hilton. Not delivering on proper time, late delivery. unacceptable packing which u could see by ur self seeing my attached pics. Finger...prints on the box, I was surprised to see Wether it is colombo hilton standard. I have being talking to them over WhatsApp and stressing on this order but there staff never others to listen to my requirement. It's unacceptable service. Disappointed.More

Date of visit: May 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manesh Fernando, General Manager at Cafe Kai, responded to this reviewResponded 4 weeks ago

Dear Chathura, Thank you for your comment, we sincerely regret the experience you have gone through. we pride ourselves on creating memorable food and beverage experience to all our guests and it is therefore most regrettable that, on this occasion, we had fallen short of...More

Reviewed 11 April 2024

Need a first-Class coffee experience, Visit Hilton Colombo. Overall experience is remarkable. Excellent Customer service. Need to expand the Coffee MenuMore

Date of visit: April 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manesh Fernando, General Manager at Cafe Kai, responded to this reviewResponded 4 weeks ago

Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words and are thrilled to hear that you enjoyed your visit. We are also glad that our service team provided you with attentive and friendly...More

Reviewed 11 February 2024 via mobile

A lovely place specially to start “on” your day with a good Capucino and chocolate bun… great selection of cakes, chocolates and more…More

Date of visit: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manesh Fernando, General Manager at Cafe Kai, responded to this reviewResponded 4 weeks ago

Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words and are thrilled to hear that you enjoyed your visit. We are also glad that our service team provided you with attentive and friendly...More

Reviewed 7 February 2024 via mobile

I have always visited Hilton Cafe Kai for my celebratory cake requirements, so when I visited Hilton once again to order a cake for my mother's eighty eighth birthday, I knew what to expect in terms of the standard they invariably meet. To my surprise...they have surpassed even their usual high standards. Led by Mr Sithum and Mr Gerald, the team at Cafe Kai provide an extraordinary level of customer service and concern for customer satisfaction. From crafting the product to it's final preparation for pick up, I have nothing but praise for the team at Cafe Kai. They played a significant role in my mother saying that "it was the best birthday of her life!" No doubt the best birthday cake of her life contributed to her experience of her special day. Thank you so much guys, you're the best!More

Date of visit: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manesh Fernando, General Manager at Cafe Kai, responded to this reviewResponded 4 March 2024

Dear Bridget W Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words and are thrilled to hear that you enjoyed your visit. We are also glad that our service team provided you with...More

Reviewed 29 January 2024 via mobile

We tried the Waffles at Cafe Kai last August and it was superb! We ordered the red velvet one with strawberry ice cream. It was so rich and delicious and we recommend it to everyone if you are a waffles fan.More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manesh Fernando, General Manager at Cafe Kai, responded to this reviewResponded 4 weeks ago

Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words and are thrilled to hear that you enjoyed your visit. We are also glad that our service team provided you with attentive and friendly...More

Reviewed 7 January 2024

Cafe Kai at the Colombo Hilton is the perfect place for a perfectly served brunch. The Food was on point, among a variety of tasty baked goods we also had the most perfectly executed Croque Monsieur and eggs Ben which were delicious and truly needs...to be mentioned. The coffees, lattes and pots of tea were served piping hot. And the service was exceptional! The staff at Cafe Kai were attentive and the service was perfect. Overall a thoroughly enjoyable brunch catch up.More

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manesh Fernando, General Manager at Cafe Kai, responded to this reviewResponded 4 March 2024

Dear 951ruvinid We strive to provide exceptional service and create memorable experiences for our guests, and we are delighted to know that we met your expectations. Our team takes great pride in delivering top-notch hospitality, and your feedback serves as a wonderful motivation to continue...More

Reviewed 23 November 2023

Just dont go unless you have hours to wait for food. Ordered food at 12nn and it didnt arrive till 1.20pm. To wait for cafe food for 1hr and 20 mins is not fair. I had to follow up several times with the staff to...at least get it at that time. Just poor service. Being a HH member I am really disappointed. May be there should be more hands at busy times or at least someone to tell the patrons an estimate wait time so that they will exercise the choice to either order or run away.More

Date of visit: November 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manesh Fernando, General Manager at Cafe Kai, responded to this reviewResponded 24 November 2023

Dear Pavithriv We sincerely apologize for the extended wait you experienced during your recent visit. Your feedback is important and we regret that our service fell short of expectations. We appreciate your suggestion regarding providing estimated wait times and will certainly review our staffing levels...More

Reviewed 9 October 2023

There are giving a good service for me, specially the restaurant server sithum and thilini, so I would like to thanks for them to, so also i like to invite for all of them to come to the hilton Colombo and enjoy you're holidayMore

Date of visit: October 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iromal Perera, General Manager at Cafe Kai, responded to this reviewResponded 13 October 2023

Dear Mobile We strive to provide exceptional service and create memorable experiences for our guests, and we are delighted to know that we met your expectations. Our team takes great pride in delivering top-notch hospitality, and your feedback serves as a wonderful motivation to continue...More

Reviewed 2 October 2023

I ordered an Ombre cake and some short eats for my daughters birthday, they all were excellent! Lovely place and friendly staff!More

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iromal Perera, General Manager at Cafe Kai, responded to this reviewResponded 13 October 2023

Dear ThilaniD We strive to provide exceptional service and create memorable experiences for our guests, and we are delighted to know that we met your expectations. Our team takes great pride in delivering top-notch hospitality, and your feedback serves as a wonderful motivation to continue...More

Reviewed 9 September 2023

I frequently order from Cafe Kai, and their customer service has consistently been outstanding. My usual orders are custom-made cakes, and every time I place an order, I specifically request Sandaru. He handles my orders with exceptional product knowledge, is accommodating, and a pleasure to...communicate with during the ordering process. I had a particularly positive experience when I needed assistance with a Hilton cake for an international trip. I highly recommend Cafe Kai for custom-made cakes and strongly recommend Sandaru for placing orders.More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iromal Perera, General Manager at Cafe Kai, responded to this reviewResponded 12 September 2023

Dear X9076AAannef Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words and are thrilled to hear that you enjoyed your visit. We are also glad that our service team provided you with attentive...More

Reviewed 8 September 2023

I appreciate Mr. Udara’s service. The best cake varieties of cake you will get here. And you’ll get nice dine in experience here.More

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iromal Perera, General Manager at Cafe Kai, responded to this reviewResponded 12 September 2023

Dear Odyssey We strive to provide exceptional service and create memorable experiences for our guests, and we are delighted to know that we met your expectations. Our team takes great pride in delivering top-notch hospitality, and your feedback serves as a wonderful motivation to continue...More

Reviewed 12 August 2023 via mobile

What a greetings from the cafe! Customer service was excellent! Delicious foods!!! Calm and quit Environment!! Superb Staff!🥳More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manesh Fernando, General Manager at Cafe Kai, responded to this reviewResponded 14 August 2023

Dear Deshan T We strive to provide exceptional service and create memorable experiences for our guests, and we are delighted to know that we met your expectations. Our team takes great pride in delivering top-notch hospitality, and your feedback serves as a wonderful motivation to...More

Reviewed 14 July 2023

Lovely ambiance and great food and drinks. I really liked the chicken bowl with rice, curd and red beans. The keyline dessert was yummy.

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manesh Fernando, General Manager at Cafe Kai, responded to this reviewResponded 17 July 2023

Dear rajindra Greetings from Hilton Colombo! Thank you for taking time to share your experience with us. We take great pride in our food quality and the delivery of exceptional guest experience. Thank you & Best Regards Kapila Mohotti Director Food & Beverage

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S Uma K
18 March 2023|
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Cafe Kai, Colombo - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Cafe Kai

Yes, Cafe Kai offers takeaway services.

Yes, Cafe Kai offers delivery services.

Cafe Kai is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4