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Pizza Express Festival Walk

$$ - $$$
Kowloon Tong
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L2-43 Festival Walk, Kowloon Tong, Hong Kong, China
Name/address in local language
852-36918691
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62 Reviews from our TripAdvisor Community

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Showing 36: English reviews
Hong Kong
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 19 February 2017

Nice food and spacious restaurant. Service is good. Bright surroundings and a nice place to relax for lhnch

Review collected in partnership with www.chope.co

Helpful?
Thank Sarah D
Hong Kong, China
1 review
Reviewed 17 February 2017

I go to PizzaExpress every week!I go there with my mom and her friend,I usually eat the kids meal because they are yumm

Helpful?
Thank incredibleeason95
Knaresborough, United Kingdom
Level Contributor
286 reviews
203 restaurant reviews
common_n_restaurant_reviews_1bd8 93 helpful votes
Reviewed 24 September 2016 via mobile

Ate here as a group of 7 for dinner. Good menu with choice of many pizzas and salads. Service was ok but nothing special. All the food came at different times. The lady person got their pizza just as the first person was finishing (although this seems common in many Hong Kong restaurants but was worse here) Pizzas were fine,... More 

Helpful?
Thank flashsam7267
Hong Kong
1 review
Reviewed 15 September 2016

The food provided though a bit quick but the quality were good. The envirnoment is comfortable and suitable for business chatting! Will come again later

Review collected in partnership with www.chope.co

Helpful?
Thank heroyan13
Level Contributor
11 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 7 August 2016 via mobile

I always go to Pizza Express, I have been to the ones at Tsim Sha Tsui, Mong Kok and Tai Koo. The reason I go so often is because of the quality of the food. I'm always satisfied with their pizza and pasta...except today. The pizza is not crispy as usual... Its so soft.. Its tasteless... A microwave pizza can... More 

Helpful?
Thank Pauline C
Hong Kong, China
Level Contributor
79 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
Reviewed 16 July 2016 via mobile

As much as I like pizza express today was a terrible service. No attention and had to ask various time for a refill for my ice lemon tea and almost impossible to get. All the food was served not together so some of us finished and others still had to wait for their pizza. Also the sizes had great differences... More 

Helpful?
Thank peterpR1008LQ
pizzaexpresshk, Guest Relations Manager at Pizza Express Festival Walk, responded to this review

Hi Peter, thank you for visiting our Festival Walk outlet and for taking the time to share your feedback. The service you describe is not aligned with our standards and will certainly be addressed by the Area Manager responsible. Regarding the various pizza sizes, we offer different pizza bases and each are unique in size and thickness. Our Product Development... More 

Hong Kong, China
Level Contributor
13 reviews
3 restaurant reviews
Reviewed 15 July 2016

Pizza express is possibly my father's favourite pizza restaurant. The quality of food here is great and tastes delicious. we love the thin crust pizzas and would try out the different pastas. Do try their dough balls, it's delectable.

Helpful?
Thank vera92cheung
Hong Kong, China
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 4 June 2016

It was not the first time I had been to this restaurant but would be the last. The service was very disappointed! Ten of us were having an early dinner at 5:30. At this early time, the restaurant was only 30% filled with customers. First, a lady came to take our order but left before asking all orders from us.... More 

Helpful?
Thank BreakawayAgain
pizzaexpresshk, Guest Relations Manager at Pizza Express Festival Walk, responded to this review

Dear BreakawayAgain, We are sorry to hear about your latest experience at PizzaExpress Festival Walk. The behaviour you describe is not aligned with our service standards. We'd appreciate​ the opportunity to investigate this further - will you kindly contact us at Comments@PizzaExpress.com.hk with the date of your visit? We hope to hear from you soon. More 

Level Contributor
21 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 3 June 2016

If you're just looking for pizza or pasta, I might suggest ordering pizzahut instead. I think they are trying to serve gourmet pizzas that are a bit different from the norm of a pepperoni pizza, for example, but theirs aren't that special. The pizzas are quite thin and not that big for their cost, so I'd rather get something else... More 

Helpful?
Thank Lexincats
Hong Kong, China
Level Contributor
70 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
Reviewed 3 June 2016

No value for the food, quality is bad and so is the service.. Expensive for a pizza joint but it used to be good when it initially opened up but now the quality has gone down....

Helpful?
Thank Sethi72
pizzaexpresshk, Guest Relations Manager at Pizza Express Festival Walk, responded to this review

Dear Sethi72, We are sorry to hear about your recent visit. Will you kindly contact us directly at comments@PizzaExpress.com.hk - we'd like the opportunity to address your concerns and make improvements. Thank you for taking the time to share your feedback. More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
US$15 - US$20
Cuisine
Italian, Pizza
Meals
Lunch, Dinner
Restaurant features
Reservations, Seating, Waitstaff, Highchairs Available, Serves Alcohol, Takeout, Wheelchair Accessible
Good for
Child-friendly, Kids, Groups
Location and Contact Information
  • Address: L2-43 Festival Walk, Kowloon Tong, Hong Kong, China
  • Location: Asia  >  China  >  Hong Kong>  > Kowloon Tong
  • Neighbourhood: Kowloon Tong
  • Phone Number: 852-36918691

Questions & Answers

Questions? Get answers from Pizza Express Festival Walk staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?