11/09/23, 11:30 am, Table 24, Order number: 465103 After giving feedback to the manager, “I did not do anything wrong, you complained for what?”.One staff member, an aunty with a short haircut and black uniform, made a remark in her native language in front of...me. While I understand Hokkian, I didn't fully grasp this dialect, possibly Teochew or Cantonese. This came across as inconsiderate and impolite. The food was indeed delicious, but the service was disappointing, which impacted our overall dining experience. Being in the hospitality industry myself, I know the importance of genuine service. I noticed she started clearing our table before we even finished eating. When my grandmother had questions about the dishes, the responses were curt. However, I'd like to mention that another aunty in a grey shirt provided commendable service, which was a redeeming factor. We often dine at Din Tai Fung, but due to a tight schedule, we chose 一点心. While the dishes were delightful, the service unfortunately marred their taste. I’m not seeking punitive measures, but I genuinely feel that staff training, especially in customer service, would be beneficial. I recommend letting the aunty experience a proper dine-in setting, beyond a hawker center. This exposure might help her grasp the essence of my feedback. Customers pay a service fee expecting courtesy and professionalism in return. I’ve always heard of Singaporeans being polite and of Singapore’s reputation as an advanced country. However, this experience made me question that notion. 一点心, while your name suggests “a bit of heart”, it felt like there was no “心” (heart) in the service. It’s crucial to ensure your mission aligns with the actual on-ground experiences. Remember, it’s not just food you’re offering, but an entire dining experience.More