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2
Sat, 28/05
20:00

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RATINGS
Food
Service
Value
Atmosphere
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Read more
Updated 06/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Experience Singapore-style street dining in the sky - Conceived as the culinary hub of the hotel, Alley on 25 is Andaz Singapore's all-day dining venue. Alley on 25 consists of seven individual shophouse-inspired venues - one bar, one lounge and five restaurants - each specialising in a particular style of preparation.
PRICE RANGE
US$14 - US$55
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch, Drinks
CUISINES
International, Singaporean
FEATURES
Takeout, Reservations, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts Credit Cards
Reviews (555)
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548 results
Traveller rating
416
82
23
14
13
Traveller type
Time of year
LanguageEnglish
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Traveller rating
416
82
23
14
13
Show reviews that mention
All reviews brunch pandan cake seafood stew pork ribs ice cream laksa pizza bread dim sum fries lazy breakfast andaz hotel kitchen party special shout well taken care free flow impeccable service
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Reviewed 1 week ago via mobile

Came for Lazy Breakfast on a Monday Public Holiday. Very good quality food. Fresh seafood and fantastic desserts. Responsive service from the team, Horman and Caleb.

Date of visit: May 2022
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Reviewed 2 weeks ago

Impeccable service from Iexuan, Isaac and Kavi! Attentive but not over fussy. Ensured that our needs are taken care off. Food is good quality although options could be better. My son was disappointed that the pizza was not available because he thought it was. It...will be in the menu that pops up when you do a google search so that menu better be updated. :) Best part of the dinner was dessert - love the lemon creme brulee!!More

Date of visit: April 2022
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Reviewed 2 weeks ago via mobile

Great Food, Great Ambiance and Amazing service by Herman, Zul and Samantha. The people makes the place. Great job!

Date of visit: May 2022
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Reviewed 3 weeks ago via mobile

My husband and I Had the sirloin steak and it was good. Loved it. We ordered the Mac and cheese as side for my son and it was not bad too even though the macaroni was the huge pasta kind. My parents had the fried...char kway teow and the prawn linguine and portion was just right. Horman and Si Ting was attentive to our table probably also cause there wasn’t much customers around.More

Date of visit: May 2022
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Reviewed 3 weeks ago

Table of 6 adults and 2 babies. Waitor Horman is very patient and helpful. Excellent service Hope to patronize the restaurant again.

Date of visit: May 2022
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Reviewed 3 weeks ago

Was here for a long weekend staycation and had the pleasure of dining at Alley on 25. We ordered Pork Ribs, Pumpkin Soup and the Angus Sirloin Steak. The food was well seasoned and really tasty. We were served by Horman and was pleasantly impressed...by his demeanour and service. He checked in with us on how the food was and even split our soup into 2 smaller portions as we only ordered one bowl. Would definitely visit again.More

Date of visit: May 2022
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Reviewed 3 weeks ago via mobile

Great food, great ambience and interior deco at The Green Oven. Very friendly services by staff Horman and Shi Ting. Would definitely go back.

Date of visit: May 2022
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Reviewed 21 April 2022

The food was splendid as always. Horman, Le Xuan and Isaac were particularly friendly and speedy in their service

Date of visit: April 2022
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Reviewed 20 April 2022 via mobile

My family attended the Easter brunch buffet at Alley on 25 on 17th April. Overall, we enjoyed the selection of food and the ambience, however there were certain issues that left us feeling a bit disappointed. Details below 1. No communication between staff: There was...no dedicated server or communication between servers. On several occasions, food that we did not ask for was served to our table. And on the other hand, food that WAS ordered never made it until we had made several inquiries. E.g.: my husband ordered guava juice but was served orange instead. We ordered ice coffee with milk on the side, we only received the coffee. A shepherd’s pie which we never requested made it to our table. The selection of egg dishes we ordered did not. We noticed that the staff taking our orders would not write anything down. This is an impossible feat to remember, especially at a buffet when there are so many items on the menu for order. It also becomes extremely frustrating when we must repeat ourselves to different servers who show up to the table to take orders. Sometimes within a minute of each other. 2. Mains and desserts served together: All these hang ups invariably caused a delay in our eating and therefore at 2.30 we were asked to order our mains AND desserts as the kitchen was closing at 3pm. We complied without any fuss as this is standard practice. My main was served first but then instead of the rest of the party receiving their orders, we received ALL the desserts instead. Including the ice cream ones! We kindly inquired if these could be stored in the fridge for us but were told it was not possible. So our ice cream sat melting on the table while we waited for the rest of the mains. Ten minutes later we were informed that the burger was no longer available. The order was switched to Steak. Now about 15 mins had passed. The desserts still sitting on the table and no mains in sight. At the Andaz level of service one would expect all the mains to be served together. I believe this is considered common practice even at less established restaurants. And serving of the desserts could have been avoided if they had simply had a system to keep note of the dessert orders and serve them later. Since the kitchen was only closing at 3pm the orders could have been prepped and then stored till atleast we had finished half our mains. Not everything just being sent to the table simply to “complete a job”. 3. The presentation and quantity of the food: The marketed photo for this buffet made your mouth water, however sadly in reality the presentation did not. I understand that photos are for “illustrative purpose only” however the difference was so marked that it must be commented upon. The “cheese platter” was just one bread crip with a few triangles of cheese and a handful of fruit and nuts. If you are serving a table of 5 adults and 1 child, there should be sufficient portions given. Its true we could request for additional portions but that just ended up being so tiresome as the orders were being “lost” somewhere in the abyss between server and kitchen. Similarly, the “carving board” which by the way says “Sharing platter” on the menu, was served in tiny palm size bowls. The sausages cut into 1-inch chunks, a small triangle of ham, one charred carrot, and unidentifiable pieces of meat. 15 mins after this was served, some mint jelly was plonked on our table which we realized was supposed to be served with the lamb in our “platter”. How can one of these bowls serve 5 adults? 4. Running out of food at 2.30pm. This is inexcusable. If the restaurant wanted to reduce food wastage, then it could have easily requested guests to pre-order their main course. But they didn’t and instead when a burger was ordered at 2.30pm (so late because our initial starter orders were messed up) we were told there are no more left. Similarly, an order for cinnamon rolls went unserved even though we ordered it before the cut off time. When inquiries were made, we were informed there was nothing left. According to the Manager he “Searched all over the hotel but could not find any”. Perhaps searching the kitchen would have been more appropriate! Food had run out a full 30 mins before the “buffet” ended. I say “buffet” because the very concept of that is the servings are unlimited but for this event, they very much were limited. 5. Charging us for the burger that was not available. When we received the bill, we were surprised to see we had been charged for an additional main course of… a burger. Initially our table ordered 2 x Angus beef burger however as mentioned they only had enough for one portion, therefore the other was changed to the Steak and Egg. When the bill arrived, we found a charge for 1 additional Angus Beef Burger. After all the issues we had faced, you would expect the manager to at least check our bill before he personally handed it over to us. Why anger an already annoyed customer? 6. The positives: Food tasted great. The balloon sculptor was a nice addition. Ambience was cheerful. Staff were friendly despite the hiccups.More

Date of visit: April 2022
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Reviewed 17 April 2022

The food was delicious and they also have a variety of vegetarian choices! Service provided by Lexuan, Kavi, Yiyan and Isaac were excellent. They are really polite and friendly (: Was way above my expectations!

Date of visit: March 2022
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Questions & Answers
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153glennc
23 April 2021|
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Response from VZR1800L | Reviewed this property |
Casual
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traveller3344_01
2 May 2019|
AnswerShow all 3 answers
Response from jamils78 | Reviewed this property |
Yes and good offers and great food and nice staff too. Enjoy
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Frequently Asked Questions about Alley on 25

Yes, Alley on 25 offers takeaway services.

Yes, Alley on 25 is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Alley on 25 is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4