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Ratings and reviews

#862 of 3,979 Asian in Singapore
#1,571 of 10,168 Restaurants in Singapore
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$15 - US$25
CUISINES
Asian, Chinese
Meals
Lunch, Dinner
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features, about
Reviews (57)
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Traveller rating
16
24
7
0
3
Traveller type
Time of year
LanguageEnglish
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Traveller rating
16
24
7
0
3
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All reviews soup chicken herbal duck branch dishes pax
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Reviewed 1 week ago

Poor service and business practices. Avoid if you cannot speak Mandarin. Chinese staff refused to speak English claiming she can only speak Mandarin. Unfriendly to ageing diners. Insisted all diners must be present to get seated despite explanation one 90-year old diner is on a...wheel chair, with live whatsapp video as proof, making her way to the restaurant as the lift lobby is crowded. Such unfriendly attitudes and services are out of tune in a multi-racial and ageing Spore society.More

Date of visit: June 2022
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Reviewed 14 May 2022 via mobile

We went there for business lunch and ordered their Signature menu for 6 pax. Service was below average, Herbal duck was good and so was Duck wings and claypot Tofu with minced pork. Rest of the dishes were average like Chicken with mushrooms dish was...way too salty and Fish Mah soup just average. Location is excellent at Jewel B2. Prices are on higher side even at Jewel, not worth the price I felt.More

Date of visit: May 2022
Helpful?1  
Reviewed 25 December 2021 via mobile

Food is of the same standard as other branches, but I want to congratulate the staff here for having the best service amongst all the branches I have been to. The ambience is one of the nicest too. And not so crowded unlike other branches.

Date of visit: December 2021
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Reviewed 3 July 2021

Absolutely zero communication and horrible customer service… we had a very delayed delivery of about 2h with no communication to us when it was delayed, refused to pick up the phone when we called them so many times and had to end up buying a...whole other dinner. Food was only sent when we asked for a refund. There was no service recovery as well with no apology of any sort.More

Date of visit: June 2021
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Reviewed 19 June 2021

Used to be regular customer to Bishan branch. We put in our order for a dinner at 3.50pm. Delivery time was for 7.30-8pm. By 8.15 the app did not show that delivery even sent from restaurant yet. Tried calling Jewel branch >10 times but either...no one picked up or engaged. Called another branch and they said they will contact Jewel branch. Finally at 8.40pm app showed delivery in progress. Will be asking for full refund as we had bought another dinner from another place. Will also avoid Dian Xiao Er delivery from now on.More

Date of visit: June 2021
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Reviewed 30 May 2019 via mobile

***I am actually comment for Dian Xiao Er Jewel*** We are here to have a quick dinner while waiting for our flight. The atmosphere was great and food was awesome. Nonetheless, we are impressed by a staff with the surname of Hiong(90303)& would like to...compliment him for his attentive , friendly and excellent customer service.More

Date of visit: May 2019
Helpful?2  
Reviewed 29 April 2019 via mobile

The decor is modern contemporary chinese although my Friend joked that with all the white colours and white lanterns, it could passed off as a funeral parlour... lol, but jokes aside, Dian Xiao Er never fail to deliver consistency in their food. We had the...standard set for 4 pax and it came with their signature duck, sesame chicken, homemade tofu, spinach and fish maw soup. All’s good and nicely cooked to the right taste, texture and all. Nice perfect end to the day.More

Date of visit: April 2019
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Reviewed 1 October 2018

If U like Duck , this is the place. They roast their ducks in a Combi Oven resulting is a Crispy Skin Super Moist meat. Damn Yummy. They do pour some gravy on the duck but ill always tell to to separate the gravy. IMO...it spoils the Duck. Cereal Prawns are good tooMore

Date of visit: October 2018
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Reviewed 2 September 2018

If you want to explore awesome ooww food with amazing non-veg food you must come and try them. Real coll

Date of visit: November 2017
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Reviewed 12 August 2018 via mobile

Had lunch here since my flight was delayed. Nice atmosphere and good service. As suggested by the waiter the duck was excellent and the fish soup

Date of visit: August 2018
Helpful?1  
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Frequently Asked Questions about Dian Xiao Er

Yes, Dian Xiao Er offers takeaway services.

Dian Xiao Er is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4