Made a reservation here at 2:30pm in outdoor area. Arrived in the said timing, not busy (3tables taken at that moment) Assistant Manager named Bobby assisting us in indoor seating, my friend told him if we can seat outdoor, and he's pointing a table near...walkway and I asked if we can seat on a table that is on the side, and he's telling that the table there is reserved and I asked him I also reserved a table though and I even request for an outdoor. Then thats the time that he allow us to seat on the preferred table. We order caesar with chicken but dissapointing to say there is a big napkin (tissue in the salad that they served to us) *photo attached for reference. We call the Lady server to inform about the salad but she's in personal call and just wave her hand to us like wait. We call Bobby to inform and he just take out the salad and our plate without apologizing and go, never came back to our table at all until we call him because he never replace our plate and cutleries, how to eat the rest of our order if no plate and cutleries? Tell me! I dont know how these guy become assistant manager, dont know how to do a service recovery, honestly shamed on you! Mcdonalds is better that your service! knowing that they are fastfood and wine connection is not. This is the worst experience we had in a restaurant of wine connection.More