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The bad incident happened on my last day as a hotel guest at the property, at the atrium lounge with Anastasiia especially. I was at the atrium lounge around 4:30pm to order a takeaway. Selfa was attentive and took my order. Around 4:50pm, I came...back to the restaurant to collect my order. Saw Anastasiia on the floor and had an eye contact but she just turn her back as though I was not there and did not come over to serve me and wasn't serving any other customers at that point as well. A guy server came over to assist after seeing that i wasn't attended to. Forgot his name but I think it was 4 letters and starts with C. The bill came out to be different from what i had expected. From the online menu on the official website, the price of Jim Beam White was at $110, the bill was $180. Was told by Anastasiia that it was the old pricing. After viewing the physical menu, it seems like there are 2 different prices, one at $180 and one at $110 for the same bottle. I decided to change to a different bottle and while waiting it was taking longer than expected. I wanted to settle my checkout as I was in a rush too, however it had dragged till 5:20pm and the bottle that I asked for wasn't even here. I asked for the bill to sign and to charge it to my room first so that I can settle the checkout and rush off after. Before i signed the bill, i did asked Selfa if they do have the Ballentine's that I changed to, which she mentioned that they have it and is packing it. I left the atrium lounge to the Front Desk counter to settle my bill. Hailey was settling my bill and had checked with the Atrium Lounge to settle the bill first. Then Anastasiia came over to the Front Desk to tell me that they don't have what the alcohol that I asked for. So what were they packing in the first place? Please also do a check on your staff attitude especially Anastasiia. I am there as a guest to stay and spend. I know I am not in a proper dress code that your restaurant has set, but I was only there for a takeaway. Treat every guest and customer the same otherwise just don't work in the service industry. There was still a lot of details which I have left out but I just want to say that I am not there to create any trouble but with such attitude, I simply cannot hold back the frustrations i have.
Anyway, thank you to the guy at atrium lounge who acknowledged my existence and Selfa who was kind and even served me a glass of water while I was waiting. Thanks Hailey at the Front Desk, heard that you were supposed to be off work already but was still serving me.More
Good afternoon. Would like to give a quick compliment to Vita at the atrium lounge. Went there a couple days back to enjoy the ambience coupled with food and drinks. Vita was a great help and very friendly. Thank you again vita for bringing a...good feel to the place. Will definitely like to come back again.More
I must admit this is one of the most coolest place that I've been visit in Singapore! Love the cocktails and their Chef's Recomendation. Special thanks to Ms. Selfa, she gave me service that beyond expectation, she's warm, friendly, helpful and also she has a...good smile too :)
Can't wait to come back here.More