An enriching 1 hour tour on Sustainability measures adopted by the hotel to do their part to reduce their carbon footprint in the hospitality industry. Thank you to Clarabelle and her team for coordinating the tour for our staff visit. The tour ended with some...snacks and drinks curated by the team at Portman's Bar with ingredients from their rooftop farm. Also thanks to Princess and Michael for their prompt attention to service at Portman's Bar. Will be back to try out the full menu on other occasions with my family and friends.More

I treated my mom for her first afternoon tea in sg. We love the ambience, the gardens the food etc. Princess chatted with us. Our food is good and aesthetically pleasing

Lovely environment to catchup with friends - nice real birds chirping. Yummy food. Love the portion of hi-tea, no wastage, last selection of praline and sweets were served on demand. Will go back again.

Food is not bad. Service is slow. Was celebrating a birthday but nothing special was offered. We ordered dessert, the basic gesture could be to play a candle on it. Table was not ready when we arrive for our reservation, had to call for very...long before service staff attended to us. We finished our fish and chips before the Mayonaise and chilli sauce is served to us (and we had to request it)More

The place has great ambience and the two tea sets we ordered came swiftly. The staffs that we requested service from were kind and courteous. Would recommend to those that want to experience high tea. One suggestion we would recommend is to improve on customer...service. We were there for a little over an hour and not once did anyone came to check up on us if we need anything. Inquired with assistant manager if it was busy or whether they were understaffed. She confirmed no. Although all staffs were respectful and appeared preoccupied, improvements to checking up on patrons if they need anything else would improve their rating to excellent.More

Service was incredibly slow and the wait for drinks was unbelievably long once we were given the drinks menu and ordered. Not a good experience.

Had a great time drinking with friends at Portman's Bar.. Ordered a bottle of whiskey and Jane was super helpful and accommodating. I will recommend and bring my friends here again 100%

We went twice to this bar on 4th floor - first day we had a nice bruschetta appie and glass of wine and beer. High cost for drinks but easy access. Second visit we ordered a clubhouse sandwich and fries to share - plenty for...two and a delish easy lunch.More

I was charged $22 for two coffees here, and the cups were only half full, and it was terrible coffee. The staff don't much care for good service either

Service is good and high tea has a wide selection of food. It has more savory than sweet selection which is ideal for me. The sandwich is abit dry but still acceptable. Very comfortable place to just relax and have high tea on a weekday...afternoon. Not crowded. Price is reasonable too.More

Had the festive high tea at portsman bar. In terms of service, it is really bad compared to other hotel high tea. 1) Made the reservation via their website for festive high tea (selected the high tea option) but was told on the spot that...they it was not indicated in their record that we are having high tea. Although they did try to serve the set subsequently but not the best experience to be told that high tea might not be available when a group of us took time off work specially for high tea. 2) no high tea menu or tea/coffee menu given, so we had to google the menu on our own. 3) waited 40 mins for the food and drinks to be served. 4) staff did not bother to explain the items served. I've been to at least 20 hotel high tea ans this is the first time that staff didnt bother explaining. 5) saw that our food items (some xmas bauble sweet item) were missing some deco compared to other table.  Inconsistent. 6) too many young waiters who could not answer our questions when enquiring simple questions. When they got a more senior staff over, we had to repeat our questions all over again I think it's really the worse hotel high tea in terms of service for a long while. Definitely not what i was expecting from a 5 star hotel with such a good rating on tripadvisor. Avoid if you are planning to go there for high tea unless you dont mind the service. Nevertheless, the food quality is good. The ambience is also good. Thanks to the staff for allowing us to enjoy the high tea until way past our high tea slot time. But the mgt definitely need to do something abt upskilling the staff in terms of service.More

Arrived at the hotel around 10ish. Me and my partner ordered drinks and food. The boy who assisted us didn't inform us about our food orders. Waited for an hour just to find out it was not ordered in the system. Luckily Jane helped us...and made her way to assist us through out our dining. Thanks so much again Jane!More