I've been to top-end restaurants over the years like Zen, Jaan, Waku Ghin etc but my experience at Burnt Ends last night [10/11/23] has pushed me to write a restaurant review for the first time in my life. The wine dinner was a cool $550++...per pax.
The food was good but the service was very poor. The waiters would reach over your shoulder to clear plates, cutlery, empty glasses, refill wine and water and replace cutlery- all in silence. No 'excuse me' or 'may i clear your glass/plate'. Near the end, a waiter took away my wife's glass with some wine in it. When questioned, instead of apologizing, he uttered just one word 'sediment'! In the dimly-lit private room, from his standing position, how did he spot sediment in a glass of deep-red shiraz? And since all the wines were decanted, why would he serve wine with sediment? My wife confirmed that there was no sediment in her glass.
At the start of dinner, a waiter also removed my first glass of the 2006 vintage without asking if i wanted a refill when he'd offered almost everybody else one.
The 16 of us were tightly packed at the long table, sitting shoulder to shoulder literally. For this high price, one expects to sit in comfort with ample space between seats so that if you needed to move out, you do not have to move your chair back way beyond your neighbour's chair in order to get out. One, even two, chairs should have been removed from each length of the table for greater guest comfort.
In comparison. i went to a wine dinner at New Ubin Seafood at Stevens Road the night before. The service there was just the opposite- friendly and enthusiastic. For every plate and empty glass that the waiter removed, he/she would ask permission first. They also asked whether you wanted a wine refill. The service was so good that i gave them a nice tip.
The wait staff in the private room at Burnt Ends need to go for retraining. Whenever wine was poured, i'd look at the waiter and say 'thank you'. Only once, i got a reply: 'you're welcome'. The other times, i was rewarded with a stony silence. If the service standard continues to be lackadaisical, it's on the way to losing it's only 1 Michelin star. In fact, i asked the owner 'how did you guys get the Michelin star in the first place?.
This is the ONLY restaurant in my decades of patronizing thousands of restaurants which served sparkling water without asking for my consent and then charged for it. At $550++ per pax, the sparkling water should have been served gratis, as many good restaurants do.
Burnt Ends allowed singing [of the Happy Birthday song] which no other Michelin-starred restaurant does. There was not one but TWO groups that sang. To make matters worse, one group was allowed to sing it THREE times during the night!
Top restaurants promote their restaurants as giving a total EXPERIENCE and not just great service and great food. It is cheesy to allow customers to sing in your restaurant and spoil the experience of other customers who expect to wine and dine in a quiet and relaxing environment.
There are some 'low-end' restaurants that forbid singing: in the basement of Great World City is a small Japanese restaurants. It has a notice that prohibits customers from singing etc. Burnt Ends could learn a thing or two from it.
I've patronized Burnt Ends before but this will be my last visit there.More