I went to Imperial Treasure Fine Shanghai Cuisine to celebrate my wife's birthday with my in-laws. Unfortunately, the experience was terrible and highly disappointing. I would not recommend this restaurant to anyone, and here's why.
The service was terrible from the moment we arrived. The...waitresses did not greet us with a simple "hello" or even a smile. Instead, they served us and spoke to us in a manner which made us feel as if they were doing us a favor. The placement of the cutlery was far from discreet or professional, and it was clear that the waitress was on the verge of throwing the plates onto the table. This was similar to Karen Y.'s Google review from five months ago, where she described the service as "awful" and "rude."
To add insult to injury, the restaurant team didn't seem to care about our order. We ordered one appetizer, one soup, and four main courses, but a main course arrived first. When we informed the waitress that we had ordered an appetizer and asked why the main course was served before the appetizer, she simply replied "煮的是不同的部门" (the chefs cooking the main course and appetizer are from different departments). We were asking ourselves at this point, were we supposed to enter the kitchen to inform the chefs after placing our order?
The drinks were another disaster. We ordered four bottles of Perrier at the start of the meal and two more bottles halfway through the meal when the first four had finished. The waitress brought over one chilled Perrier and then said "欠你一瓶" (owe you one bottle). We figured that it was highly likely few people ordered Perrier, and they needed to fetch more from their store. And like what we assumed, the waitress brought over the remaining bottle un-chilled - without asking if we were fine with it being at room temperature or if we needed ice to go with it.
By this point, the variety of poor service was just getting more elaborate, and we were quite disappointed. The meal was supposed to celebrate my wife's birthday, and the service was affecting her mood. I asked to speak to the manager privately and subtly conveyed my displeasure. I explained that the poor service was affecting my family's experience and more importantly, the birthday celebrant's mood. But even after that, there was no service recovery done, not even an attempt.
After looking at the reviews on Google, I regret just depending on the overall score and not researching more thoroughly by reading the recent and lowest reviews. Overall, my experience at Imperial Treasure Fine Shanghai Cuisine was terrible, and I would not recommend it to anyone.More
