Came here tonight with my family for a Friday dinner. While the food was acceptable for an Italian taste and ambience was pleasant, we had the most off-putting experience with a staff, who turned out to be the owner herself (Gracie, I believe, wearing a...blue dress). My brother left his work bag on the floor, admittedly a little in the way of the staff. The staff didn’t seem to have an issue with it though, as our food was delivered with no trouble. Gracie, the owner, suddenly came over and asked if she can move the bag, and my brother just said yes as it was rather abrupt and she was already holding his bag. That was fine, though a little strange, however it got worse as she dropped the bag roughly on the floor with a resounding bang (there was a work laptop inside). My family and I just looked at each other and when my sister confronted her, instead of saying sorry, she simply stated that “It’s protected right?” which was beyond rude as that was a valuable personal belonging and we honestly would have just let it go had she just apologised in the first place. We called for her again to clarify the situation as she initially just walked away, however we clarified that she was the owner of the restaurant and it was clear that she will not say sorry and only reasoned that we said it was fine and denied any fault.
I understand that she’s the owner, however this is still a service line and customer service is still of utmost importance, and ego should not be in the way of that. Needless to say, we will not be coming back. I would only like to leave a gentle advice to the owner, which is that in such a profession, the customer is always right. Perhaps she should have left her staff to do the serving, who were more than capable and accommodating.More
