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Ratings and reviews

#279 of 1,774 Chinese in Singapore
#1,328 of 10,014 Restaurants in Singapore
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Asian, Chinese, Seafood, Singaporean
Meals
Dinner, Lunch
FEATURES
Reservations, Serves Alcohol, Table Service, Takeout, Seating, Gift Cards Available
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features, about
Reviews (105)
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100 results
Traveller rating
28
43
21
1
7
Traveller type
Time of year
LanguageEnglish
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Traveller rating
28
43
21
1
7
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All reviews porridge lobster pork rice soup hokkaido scallops truffle dishes taste crunchy sweetness pax steam tender promotion
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Reviewed 2 weeks ago

Good service, awesome foods. The ambience needs a little work. The value for the 1 for 1 DBS promotion was what attracted us. Reasonable deal

Review collected in partnership with www.chope.co
Date of visit: November 2021
Helpful?
Reviewed 31 May 2021 via mobile

We made an order with our order below. Delivery was between 5.30-6pm. Driver claim she was here but the bell never rang. We called Wan He Lou, and they were beyond rude. Driver said she had to do other deliveries and will only arrive at...best 7.30pm. Our food would be on the road for over 2hours and restaurant did not offered refund or cancellation of order. Said the same food will be delivered to us when driver can make it. It’s almost a cheat case.More

Date of visit: May 2021
Helpful?
Reviewed 11 May 2021

booked Mother’s Day lunch set (Gratitude set 6pax $350 after gst and service charge) with Wan He Lou, both of their food and service were just horrible. I remember their food was good, but this time, it was a total disappointment. Only 6 tables of...guests and the staffs seem unable to cope with it. Staff were slow and blur, after we finished the food on table, we waited another 40 mins for the last two dishes to be served. Out of all the dishes, only the lobster porridge was acceptable. Seafood Gyoza was soggy, Cod fish stinks, chef style's smoked duck was worst than the smoke duck we can get from Cold-storage. Ordered Iron Buddha tea but served with chrysanthemum tea, later we ordered mineral water but it didn’t come at all. Absolutely ruined our Mother’s Day celebration.More

Review collected in partnership with www.chope.co
Date of visit: May 2021
Helpful?
Reviewed 8 May 2021

The ambience of the restaurant and mood was excellent, above all their service is extremely good. Because before I arrived I had a flat tire and I worried my reservation will be cancelled, however upon calling the restaurant they gave me the assurance not to...worry my reservation is still in placed for me.When we arrived they assigned us a table and the food is marvellousMore

Review collected in partnership with www.chope.co
Date of visit: May 2021
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Reviewed 1 April 2021

Signature Lobster Porridge for 2 and 3 diners cost $39.90++ and $58++ respectively. A male service staff took an order of a dish erroneously. He submitted our entire order without first confirming it with us. As a result, we had to pay an additional $30...for an extra dish that we neither wanted nor liked.More

Review collected in partnership with www.chope.co
Date of visit: March 2021
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Reviewed 20 February 2021 via mobile

Disappointing Lo Hei (yusheng) Overpriced, dishonest, lack of attention to complaint. Honestly I feel cheated by the Yusheng. It is also embarrassing since I placed additional order for friends to enjoy, hoping to impress them. - Name of dish - Empurau Abalone Lo Hei ,...picture of the dish and description included prized abalone and fish nuggets of wild caught empurau fish. Portion ordered for 4-6 people. ** portion of Lo Hei is more like for 3 -4 people. Miserable and stingy compared to many many restaurants. ** no Abalone was given in both my orders!! (Their staff said it was an old picture, a mistake-should only have empurau fish. Still this is so deceiving when picture and description did mention abalone . Plus the high price of the loh hei - this is really spoiling my impression of the restaurant.) ** empurau fish portion - contains bones and scales, looks more like scraps than nuggets (you have to be honest to state there will be bones when describing the dish in your online menu so people can decide whether is suitable for their kids and elderly- NOT WAIT UNTIL DISH IS DELIVERED AND JUST LEAVE A NOTE ON THE CONTAINER. After making official complaint, staff did not follow through.More

Date of visit: February 2021
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Reviewed 26 January 2021

the service made everyone of us feel like a VIP , second visit and always feels great . Food is super tasty and serving time was prompt too . would definately recommend

Review collected in partnership with www.chope.co
Date of visit: January 2021
Helpful?
Reviewed 10 January 2021

Ordered their delivery for my mum Birthday. Food was average. Lobster Porridge was a really big disappointment. But what's worst is their customer service/service recovery. On the very last min when the food was going to dispatched from their restaurant they call and told me...that that one of the dishes was unavailable due to their stock not arrived and they would issue a refund. To me its unacceptable , if stock is unavailable you could have let me know days before the delivery or even in the morning or at the very least hours before the delivery to give me source for alternative food etc.. What's worst is they don't even find any wrong in this way of doing business. I would not recommend ordering their take away. Dinning might taste better but service definitely turn me off. And i recommend you avoid before having your day ruined.More

Date of visit: December 2020
Helpful?
Reviewed 8 January 2021

7 pax but the 3 Lobster(halves) Porridge enough for 6. Restaurant could have offered per pax portioning by topping up a little. The Kurobata Pork truffles with sesame sauce very tender. The menu should have pictures so we don't have to imagine what the dishes...look like and makes ordering easier.More

Review collected in partnership with www.chope.co
Date of visit: January 2021
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Reviewed 15 December 2020 via mobile

Chosen the Beauty World outlet specially to try the limited time Christmas menu which comprises of theTwin Appetizer Platter (Cold Abalone & Crispy Lobster Roll), Signature Lobster Porridge, Hokkaido Scallop with Ice Plant in Sesame Truffle Sauce, Steam Empurau Fish and Thai Coconut Pudding with...Superior Birds' Nest. The appetizer was alright (nothing special but was served piping hot), the ice plant with the scallop is interesting with a unique crunch. The 2 mains, Lobster Porridge and Empurau Fish, were our favourite. When the lobster porridge was first being served, it tasted bland. However, after letting it settled for a while and stirring it gently, the fragrance and sweetness started lingering.  The broth/soup tasted awesome! Just that the lobster looks pretty small. The Empurau fish was well handled and retained its original freshness. We love it for sure! The whole meal ended well with the dessert. Will be back for sure. As for the restuarant ambience, it's pretty simple and nothing much to comment.More

Date of visit: December 2020
Helpful?1  
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Frequently Asked Questions about Wan He Lou

Yes, Wan He Lou offers takeaway services.

Wan He Lou is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 3.5