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#1,561 of 10,152 Restaurants in Singapore
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Japanese, Asian
Meals
Lunch, Dinner
FEATURES
Seating, Reservations, Table Service
Reviews (95)
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91 results
Traveller rating
15
47
16
10
3
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Time of year
LanguageEnglish
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Traveller rating
15
47
16
10
3
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Reviewed 1 December 2020

The food was reasonably priced and the dishes tasted clean and fresh. The beef sukiyaki was good and the family loved the broth. The grilled gyoza was nice too, but could have had slightly more meat. The chicken kariagge was really tasty, while the wagyu...don was good, but was served slightly cold. We also enjoyed the yuzu drinks, especially the cold one with soda. The staff were earnest and friendly if a little clueless. They wanted us to use the phone app to order but we, and the tables around us, were not able to do so as there was a “unable to order via mobile” issue. It took them about 10 minutes before they decided to switch to the old order pad. It was good to see that the tables were distanced apart.More

Date of visit: December 2020
Helpful?
Reviewed 9 October 2020

Went there for dinner with friends. We had just finished our main meal and I was spooning up the yuzu bits from the cup of yuzu soda while chatting with friends. Waiter came up to me and told me that I had to wear my...mask after I was done eating, but I told him I was still eating and he said I had to wear the mask when I was done. Fair enough. Few minutes later, I was still digging up the remnants to eat (so obviously my mask had to be off), I stopped eating for moment to show my friend something on my phone, and said waiter comes in again in the 5-10 seconds my mouth stopped eating and says he saw me with my mask off even though I was not eating anymore. He very rudely told my friends and I to leave and threatened to call security if we didn’t. While I understand the importance of maintaining good hygiene protocols in this time of Covid, I find it strange that a member of this establishment would take such an aggressive and drastic stance against my friends an I, especially when it was just a misunderstanding at most. Terrible customer service and am highly disappointed.More

Date of visit: October 2020
Helpful?3  
Reviewed 25 April 2020

I came here for lunch with a friend in late Dec 2019. We each chose one of their standard lunch sets. Food was ok but definitely nothing special. Service was friendly and efficient enough. Overall it's a fairly standard place to eat, but not somewhere...for a special occasion.More

Date of visit: December 2019
Helpful?
Reviewed 11 December 2019 via mobile

Only one type of soba- cold. I prefer it in hot soup. The staff was kind to get it done hot for me but does not come in soup . The soba noodles tasted fresh and healthy . The tempura that came with it consists...of one prawn. Other places serve at least two pieces.More

Date of visit: December 2019
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Reviewed 30 September 2019

The restaurant was warm...... the have fan position around the restaurant but we still feel very warm.

Review collected in partnership with www.chope.co
Date of visit: September 2019
Helpful?
Reviewed 23 September 2019

I booked this restaurant by Chope but the table is not ready and they excused their arrangement. Need to use Ipad to order food. But there are too many kinds of dishes and really hard to find what we want. Also because of Ipad order...system, this restaurant has only a few servants at the floor and always busy and no attention to customers. Totally bad service and uncomfortable experience. Never try again.More

Review collected in partnership with www.chope.co
Date of visit: September 2019
Helpful?
Reviewed 18 August 2019 via mobile

We had a pleasant Sunday evening dinner in this casual Japanese eatery. It overlooks the MRT track so kids enjoy the view of the trains while eating. There’s a substantial kids set meal with a mix of Western and Japanese popular dishes - tempura, udon,...edamame, karage, French fries and more. I enjoyed the grilled chicken and the beef rice bowl. Yuzu Soda drink was so refreshing that I ordered a second one! Service was somewhat grumpy but fast. Thankfully orders are by iPad so you don’t really need a conversation with the servers.More

Date of visit: August 2019
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Reviewed 17 July 2019

I love their sushi rolls, sashimi is usually fresh, udon and rice bowls are great too. Sometimes service is a bit slow.

Date of visit: August 2018
Helpful?2  
Reviewed 27 May 2019 via mobile

Another alternative dining option for Japanese food other than itacho. Personally at itacho, will go for the sashimi or seafood items. But at watami, we prefer to order the cooked items like beef bowl, tempura, etc. Pretty good tasting and prices are acceptable. Service can...be slow at times. Overall still a good place to have Japanese cuisine.More

Date of visit: May 2019
Helpful?1  
Reviewed 22 March 2019 via mobile

Only would recommend if you are searching for good food, not hungry and have a lot of spare time. The food there is honestly the only redeeming factor of the place. It was my 2nd time there, hoping that things would have improved, but it...only got worse. The menus they provided only had the set meal for 2 people and above. Only the ipad that we are supposed to use to order had the other items. Kind of no point of a menu if all of us had to share one ipad anyway. Waiting times for food was quite drastic. One of our food came quite quickly, and I was quite impressed. However, the other 2 meals came so late that the first person had basically finished their food already. So we had to watch them eat, and then later they had to watch us eat. Even worse was that 2 waiters walked away while we were in the midst of talking to them. I think that was my first time experiencing that. The place was not even full, but they just kept walking away while we were in the middle of our sentence. Almost at the end of our meal, the table beside us left so a staff went to clean it. They sprayed sone disinfectant that I could feel landing all over my arms and legs. There was a very strong smell of something resembling nail varnish remover. I do not really mind it, but it did bring up questions about the safety of the food. Is the cleanser safe? It landed all over us, so it definitely entered some of our food as well. Overall dissatisfied. The food was undeniably good and better than average. However, one of my family's impresion of the place was instantly ruined before they finished their food, and it was clear that to us that these other factors can affect how we view the food there. Probably not going to go back unless I have a lot of time to spare and looking for nice food.More

Date of visit: March 2019
Helpful?2  
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Questions & Answers
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Shirley H
18 January 2017|
Answer
Response from 76reenb | Reviewed this property |
Yea, I'm not very sure.. but you can call to ask yo Watami Japanese Casual Restaurant ION Orchard 6509 9366
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Frequently Asked Questions about Watami

Watami is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 3.5