Poor service, sub par
Food is smaller version and tastes decent
Due to bad service, and inattentive staff, lack of any service irks any customer despite tasty food.
Spoiled the whole day for me as I brought along a friend to try thier food ....I had been to this restaurant many times, pre COVID, and always enjoyed good service and tasty food and ambience.
First visit since the COVID rules have been relaxed, was looking forward to a great meal.
Hence a let down...and management better do some retraining of staff before losing more clientele!
No service nevermind, but staff seems more interested to 'chase customers' out by 2.30pm..so they can 'rest and eat at the big table!'
I recalled the times I had patronized the restaurant 3 years back.Never once did the good staff ever hinted us..the customers to quickly consumed our meals ..and asked us to leave the restaurant.
In fact , I remembered staff then told us we can stay around after 2.3pm..but they will just be there at about 2.35pm..having their own lunch breaks , which is good 😊
This is called service.
I was there to place an order..so my friend , being a frist timer, asked for recommendations.The staff didn't bother to do so.Then I asked what was the dessert cum coffee set, dessert for that day.She told me was tiramisu.I ordered it . Shortly my latte came.Instead of expecting a tiramisu , a bowl containing a miserable scoop of some chocolate ice cream! Then before 2.3pm, I was hurriedly asked to settle our bill, which I did.I asked the same female staff, when I had placed my prior order, she had informed me the dessert was tiramisu.Why was I being served a miserable scoop of chocolate ice cream instead ! No explanation nor apologies were given ...!I told the staff ... should have informed me if the restaurant has run out of tiramisu and told me in advance about it!Aghast at such basic poor services.More like the staff are very unprofessional and only interested to have their upcoming lunch breaks!
When we first stepped into the restaurant, there were many empty tables inside.But the male staff insisted to place us seated at the entrance 2 seater, which was super hot and uncomfortable!
We saw a group of customers leaving and immediately requested to move inside the air conditioning area segment (inner main dining hall) of the restaurant ourselves.The staff does not have the initiative to even suggest we change our seats to the inner more comfortable empty tables!
The pasta is decently good but all these bad service left me with ...
Really management did not even bother to reply me when I took the trouble to inform them about this .
So do not eat here unless you wants bad service.The food is decent.Price is not that cheap except their one for one meal, but portion has reduced in qty and is still quite pricey!
Thank you.More
