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If the food were not better than average, I would have scored this below 3.
The food is good and consistent. But I go there because of the Auntie is is always nice to me and always nice.
In general, the rest of the staff...is blah.
This past week was particularly poor and I will stay away for awhile before I return for my Auntie.
A dish was undelivered 45-50 minutes after ordering. When I notified a manager, she rummaged thru a takeaway bag (packed by her subordinates) rather than take to assure me that she would look into the order. Mind you that I have been going there weekly for about 2 months.
If service is no issue for you and you are adept at getting what you need, this is a great place.
If service is a concern, then avoid this place like the plague.
It will be soy time before I go to see my Auntie again. :(More
0 out of 5
I was denied entry to the resturant after they checked my Tracetogether app, saying that they are not accepting people with such data and I was forced to leave.
Despite angry, hungry, paid for carpark and wasted time queuing, we move...out of the place without making a fuss to look for food as that wasn’t a mall.
They insisted that there wasn’t a procedure in place but does not seems interested in finding out my situation after several emails corresponded.
I still waiting for their reply after ten days from the last email… (I wish I could MIA like that in my work too.)
Their customer care and recovery is poor. Long way to go.
As a dim sum lover myself, there plenty of good restaurants worth the time, food and good assurance of customer service frontline and back. Yum Cha Restaurant is def not. I have not try before will not try.
This poor experience make me only value those business who value their customers.
That said, I will NOT go to Yum Cha Restaurant and risk again.More
5 of us visited the Chinatown restaurant. We had the hi tea buffet at 3pm. Not allowed to even sit at the table until exactly 3pm. Food was nice. We enjoyed the food very much. After that we made our way home. We realised that...we were very thirsty though we had tea at the restaurant. Realized that the food has a lot of msg. Though we drank a lot of water after that, it took a while for us to feel betterMore
Had a catch up with friends at yum Cha restaurant. Didn’t know it was so popular during weekday and had to Wait 1hr plus in queue to get in. Restaurant out look was typical, nothing special to comment on. Ordered ala carte dim sum instead...of buffet style. Dim sum taste was average though the expectation was higher. In general, everything was average. Nothing spectacular.More
We called to reserve a table but was brushed off by staff “no need reservation, just come”. The impression was there are tables available.
When we arrived, we saw a full house, I wished the staff could have been more informative for us to make...that decision to go or not go.
When we arrived, we saw some customers showing their reservation and we enquire why the double standards.
The experience was “we were begging for dim sum” and was ordered to wait in line.
No kind words... customer experience is not only just food but the overall ambience as well...
Never ever come back...More
I am not a dim sum connoisseur by any means but everything I tasted here was delicious and I loved the fried noodles with mixed seafood. These types of places are always better with good company - enables you to order a wider selection and...take your time to savor the different tastes and textures whilst chatting and sipping on some delicious teas. Would definitely want to return soon - it was super busy even for a Friday lunchtime so recommend booking ahead.More
Response from Rosie-holidaylover | Reviewed this property |
I'm not really sure sheerfun, but think yum cha is also offered on weekdays (I think there might be one day during the week when they are shut - possibly Mon or Tues). The food was great though, so do recommend you try and... More
I'm not really sure sheerfun, but think yum cha is also offered on weekdays (I think there might be one day during the week when they are shut - possibly Mon or Tues). The food was great though, so do recommend you try and get there.
Another place nearby that you might want to consider for authentic Chinese cuisine is upstairs at the Chinatown Complex - the dumplings are to die for!!!