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Ratings and reviews

#646 of 1,763 Chinese in Singapore
#2,878 of 9,963 Restaurants in Singapore
RATINGS
Food
Service
Value

Details

CUISINES
Chinese
Meals
Lunch, Dinner
FEATURES
Reservations, Seating, Table Service, Wine and Beer, Digital Payments, Cash Only, Accepts Credit Cards, Family style, Non-smoking restaurants
Reviews (46)
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Traveller rating
13
13
9
3
5
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Time of year
LanguageEnglish
Traveller rating
13
13
9
3
5
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All reviews soup prawns orchard road ion premium pax meats
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Reviewed 20 January 2020 via mobile

Had an impromptu dinner plan in a group of 4, and made no reservations. We decided to accept their offer of an outdoor table because it was located on Ion Orchard level 4, which we felt was cooling enough. When we were shown to our...seat, I was pleasantly surprised at the space outside. It wasn't too crammed and the view of orchard road in the evening was pretty amazing. Decent wind gave it adequate ventilation. What really impressed me though, was the level of service. While this is definitely priced into the food menu, their attention and consistency in helping us cook our food was great. They were also constantly around so we did not have to get their attention from inside the restaurant. The only thing that prevented me from giving 5 stars was one dish: live prawns. They were served to us very much dead. When we asked them about it, we were told they were alive this morning. I dont blame the servers, but I do feel that with the price paid, they should really still be alive. Overall, the wonderful taste of soup, quality of meats and good attitude of staff make this place a must-try for steamboat/hot pot lovers who dont mind paying a premium for it. We spent about 90 per pax.More

Date of visit: December 2019
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Reviewed 12 January 2020 via mobile

This is our annual steamboat lunch with 2 of my excolleagues. This round we decided to choose Ion for the ambience. The other of our regular steamboat restaurant is already expensive but this restaurant is even more expensive. However, the food are fresh and tasty....The soup is just nice, not too rich. Service is good as they are attentive and makes helpful recommendations but not overly pushy. They even helped us take photos which made our experience a memorable one. We may be back again if there are some sort of promotions in future.More

Date of visit: December 2019
Helpful?1  
Reviewed 21 September 2019

We were seated in a private room, but the service staff were never in the room after the initial round of ingredients. Each time we needed to add soup to our hotpot, we had to walk out of the room and desperately try to catch...someone’s attention. We were given a time limit of just 1 hr for our dinner, and before that time was up, they started coming in to hurry us, close the bill, and even started clearing the table. An extremely unenjoyable dinner due to extremely atrocious service.More

Date of visit: September 2019
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ImperialTreasureSG, Manager at Imperial Treasure Steamboat Restaurant, responded to this reviewResponded 25 September 2019

Good day FLX10, Greetings from Imperial Treasure. Thank you for sharing your feedback. We would like to apologize for not meeting your expectations and your feedback about our service have been addressed to ensure corrective measures will be taken. Please do not hesitate to contact...More

Reviewed 9 September 2019 via mobile

1st vist to the restaurant and quality is very good, comparable to the famous China steamboat chain but IT comes more premium in service / ambience.. Highly recommended to dont mind spending more for better quality

Date of visit: September 2019
Helpful?1  
Reviewed 8 April 2019

a good quality steamboat restaurant at ion. the somerset branch closed down. wide range of condiments brought to you in a tray for you to concoct. prices are on the higher side.

Date of visit: March 2019
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Reviewed 12 March 2019 via mobile

October 15 Dexperience Day! 5 Core Values:Sincerity, Focus, Balance, Perseverance, Continuous Improvement! Give Your Time, Energy & Effort To People You Love!#luxury #dexperience #michelin #posh #rich #food #hotel #travel #imperialtreasure #steamboat #ionorchard #singapore Dexperience Rating: Value 2/5 Service 3/5 Quality 3/5 Ambience 3/5 Experience 3/5...Enter Dexperience List: Failed! Special compliments with gratitude to Yi Chiann and Kelly for taking good care of us during our visit.More

Date of visit: March 2019
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Reviewed 1 March 2019

It was meant to be a happy occasion bringing overseas visitors to enjoy this wonderful and high quality steamboat proudly made in Singapore. However, upon arrival they simply hard-sell everything from alcohol to seafood, the manager even told us that my colleague requested for abalone...but to find out later that she is forcing us to hit minimum quota and push the blame to my colleague. They wouldn't give us a chance to order other meat and keep pushing us to order more seafood. It could have been done professionally as service staff and not giving us enough time to decide and order though we know there is minimum spend. Meanwhile, they keep pushing alcohol sales to all the guys in the room when most of them dont drink alcohol and have to keep rejecting the staff. It is not that we cant afford but please no hardsell and dishonesty is definitely not allowed. I used to frequent this restaurant where the previous team were way better and professional than this current team. Will never recommend this place again especially to tourists as they will tend to rip off.More

Date of visit: February 2019
Helpful?
ImperialTreasureSG, Manager at Imperial Treasure Steamboat Restaurant, responded to this reviewResponded 6 March 2019

Dear mab3l, Thank you for your time taken to share with us your experience at Imperial Treasure Steamboat Restaurant (ION Orchard). We truly appreciate your explanation of the situation that occurred and have taken note of your feedback seriously. Please be assured that we have...More

Reviewed 16 February 2019

ala carte menu and not cheap. fresh ingredients. huge variety of sauces...but seriously the ingredients are so fresh that you don't need much sauce. had ma la and chicken soup, and both are tasty. the ambience was pretty good until a group of PRC came...and occupy 2 tables and talking like they are only people present. not all PRC are uncivil, it just happen that this group is. we went as family of 3 and bill came to SGD340. we had 1 tiger grouper, 500g live shrimps, signature assorted balls, 4 vege, beef brisket, squid.More

Date of visit: February 2019
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Reviewed 20 December 2018

I will definitely be recommending this restaurant. Fresh and excellent quality on food though price is on the steep side. However, found out this restaurant has since closed its operations at ION Orchard in Nov 2018 when trying to make a reservation.

Date of visit: February 2018
Helpful?
ImperialTreasureSG, Manager at Imperial Treasure Steamboat Restaurant, responded to this reviewResponded 26 December 2018

Good Evening sharon_sg79, Greetings from Imperial Treasure. We wish to inform that we have re-opened at #04-12A in ION Orchard since 5th December. You may contact our outlet at 6636 9339 to make your reservations. Thank you and we look forward to serving you soon.

Reviewed 8 December 2018 via mobile

Fresh ingredients, good & earnest service, Consistent Quality. Been coming to Imperial Treasure hotpot for at least the last 6 years. May not have a huge variety, but what they have are comforts I would keep coming back for.

Date of visit: December 2018
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Frequently Asked Questions about Imperial Treasure Steamboat Restaurant

Imperial Treasure Steamboat Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3.5
  • Value: 3