We were seated in a private room, but the service staff were never in the room after the initial round of ingredients. Each time we needed to add soup to our hotpot, we had to walk out of the room and desperately try to catch...someone’s attention. We were given a time limit of just 1 hr for our dinner, and before that time was up, they started coming in to hurry us, close the bill, and even started clearing the table. An extremely unenjoyable dinner due to extremely atrocious service.More

1st vist to the restaurant and quality is very good, comparable to the famous China steamboat chain but IT comes more premium in service / ambience.. Highly recommended to dont mind spending more for better quality

a good quality steamboat restaurant at ion. the somerset branch closed down. wide range of condiments brought to you in a tray for you to concoct. prices are on the higher side.

October 15 Dexperience Day! 5 Core Values:Sincerity, Focus, Balance, Perseverance, Continuous Improvement! Give Your Time, Energy & Effort To People You Love!#luxury #dexperience #michelin #posh #rich #food #hotel #travel #imperialtreasure #steamboat #ionorchard #singapore Dexperience Rating: Value 2/5 Service 3/5 Quality 3/5 Ambience 3/5 Experience 3/5...Enter Dexperience List: Failed! Special compliments with gratitude to Yi Chiann and Kelly for taking good care of us during our visit.More

It was meant to be a happy occasion bringing overseas visitors to enjoy this wonderful and high quality steamboat proudly made in Singapore. However, upon arrival they simply hard-sell everything from alcohol to seafood, the manager even told us that my colleague requested for abalone...but to find out later that she is forcing us to hit minimum quota and push the blame to my colleague. They wouldn't give us a chance to order other meat and keep pushing us to order more seafood. It could have been done professionally as service staff and not giving us enough time to decide and order though we know there is minimum spend. Meanwhile, they keep pushing alcohol sales to all the guys in the room when most of them dont drink alcohol and have to keep rejecting the staff. It is not that we cant afford but please no hardsell and dishonesty is definitely not allowed. I used to frequent this restaurant where the previous team were way better and professional than this current team. Will never recommend this place again especially to tourists as they will tend to rip off.More

ala carte menu and not cheap. fresh ingredients. huge variety of sauces...but seriously the ingredients are so fresh that you don't need much sauce. had ma la and chicken soup, and both are tasty. the ambience was pretty good until a group of PRC came...and occupy 2 tables and talking like they are only people present. not all PRC are uncivil, it just happen that this group is. we went as family of 3 and bill came to SGD340. we had 1 tiger grouper, 500g live shrimps, signature assorted balls, 4 vege, beef brisket, squid.More

I will definitely be recommending this restaurant. Fresh and excellent quality on food though price is on the steep side. However, found out this restaurant has since closed its operations at ION Orchard in Nov 2018 when trying to make a reservation.