I visited with family on a rare Friday evening opportunity. Booked well in advance, and had submitted a post-booking email request for a window-side table. On arrival, they showed us to a corner table on a platform, which seemed quite isolated from the main restaurant...space. They had never bothered to inform me that my request wasn’t going to be honoured. Clearly a devious strategy, because they ask for credit card details while booking, and have a cancellation fee, thus not leaving me with the option of “walking”.
Upon asking to see the GM, I was made to wait for 10 minutes. When he showed up, the stance wasn’t friendly at all. The position was that my request wasn’t received and that I was in any case given a window seat. Well, I was not, because it was a platform seat in one corner with a partial view. Be that as it may, I didn’t argue, but simply requested for my table to be swapped with one that had a proper window view. This is where the proverbial “rubber met the road” and the GM declined, stating that they were all booked 40 days in advance. Really?? Obviously I couldn’t ask for proof (and, at the end of the day, I was out for a “pleasant” family dinner), but is it believable that ALL window seats were booked 40 days in advance??? Secondly, it invalidated his stance that I was given a “window seat”; reminds me of George Orwell’s Animal Farm: all window seats are equal, but some are less equal than others.
I then requested for ANY table in the main hall, instead of on the platform. The GM declined, saying that ALL were booked. Whilst I get that the restaurant was 100% booked, but surely they could have changed the table to another regular table, albeit not a “precious” window table? Especially when the restaurant was quite empty at 6:15 pm!
Finally - to all potential visitors to this restaurant - please note this: the GM made a mocking “namaste” gesture. Why?? Because I am a South Asian? Did this person think that because I am a South Asian, this is the right gesture to use with me? In an international city like Singapore? I found this DOWNRIGHT UNSAVOURY AND OFFENSIVE!!!
I am a regular visitor to top restaurants in Singapore: Garibaldi, Pietrasanta, Morton’s, Lavo, Zafferano. I have never ever had such a bitter experience.
Finally, the end note: there are two of these platform tables at the far end of the restaurant, isolated from the main hall. We were seated at one. May be it’s a coincidence that the other one was also allotted to a South Asian family? May be not??More