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Reaching Out Tea House

131 Tran Phu | Minh An Ward, Hoi An 560000, Vietnam
+84 90 521 65 53
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Overview
  • Excellent87%
  • Very good10%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
“ginger cookies” (20 reviews)
“tasting plate” (30 reviews)
“cakes” (24 reviews)
Closed Now
Hours
CUISINES
Cafe, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
131 Tran Phu | Minh An Ward, Hoi An 560000, Vietnam
All Details
Write a ReviewReviews (2,353)
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1 - 10 of 1,834 reviews

Reviewed 4 days ago via mobile

The weather was hot outside but it was cool when i steped inside the shop. Welcome me is the beautiful smile of the staff here. All staff here is dumped. The cake the tea is prepared by the heart of staff. Im happy that has...More

Thank khoa n
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 2 days ago

Hello Khoa Thank you for your review and mention of the smiles of our gracious staff. You are right, they do it all with heart!

Reviewed 1 week ago via mobile

We had some lovely tea here. Very nice oolong. It is a very calm and quite place. It was fun to learn how to sign hot water please on you tube and I think the staff appreciated the effort. They were all really friendly. The...More

Thank Felix E
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 5 days ago

It was our intent, even at the design stage, to create a tranquil space where the focus would be on the flavours of our locally grown teas and coffees served with traditional Vietnamese graciousness. So glad that you had a good experience.

Reviewed 1 week ago via mobile

My first time here was 6 years ago. Now everything is still unchanged, serene and lovely. They have nice organic tea and coffee served by well trained and friendly staff. This is a peaceful oasis in the heart of busy Hoian and also a good...More

Thank Quan N
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 1 week ago

We are so glad that you returned! Thank you once again for a lovely review.

Reviewed 1 week ago via mobile

I sent email to make a booking for 30 Apr 2018 on feb 2018 and it was confirmed . Then a month later , you sent me a email and said due to the National day, your shop will be closed from 30/4 to 1/5....More

Thank Holly L
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 1 week ago

Hello Holly We are very sorry about the confusion about our closing days for the National Holiday. It was unexpected that the holiday would be declared for 5 days this year. It is traditional for Vietnamese to take full advantage of declared holidays such as...More

Reviewed 1 week ago via mobile

The coffee and tea was very good, as well as the cookies. The staff was very friendly! We hope to come back here soon to support this good cause.

Thank edithh126
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 1 week ago

Hello Edith thank you for the review and we look forward to serving you again!

Reviewed 2 weeks ago

I studied sign language for many years so was happy to come here and support the deaf staff, who also sign. The food & drink was fine, but I was really disappointed with how they billed me. First, they added things I never ordered. It...More

1  Thank laurencross636
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 2 weeks ago

Hello Lauren We were extremely distraught when reading of your experience at the Reaching Out Tea House and are working with our staff to review the details of your visit and the misunderstanding about your bill. How extraordinary that this occurred when you are skilled...More

Reviewed 2 weeks ago via mobile

Found this place of course from TripAdvisor and so glad we tried this place out. What an awesome intentioned business, giving opportunities to disabled persons. These people get no chance in life usually underdeveloped counties like Vietnam. Everyone is very nice and polite. We have...More

Thank jenny507
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 2 weeks ago

Hello Jenny, Thank you for your review and enthusiasm for our social enterprise. Our staff has worked very hard to gain the skills in serving our beverages in the traditional Vietnamese tradition. They take pride in reading reviews which compliment their graciousness.

Reviewed 2 weeks ago via mobile

I understand the concept and I support the project. I even purchased a few items, but even compared to home some of the prices are very high. I paid $90AUS for 2 tea cups and 2 tea strainers.More

Thank Angelfish918
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 1 week ago

Hello, Thanks for your review, which I am thinking is for our craft shop rather than the Tea house. The products are the same of course in the two locations. In thinking about your surprise at the final tally of your purchases, I can only...More

Reviewed 2 weeks ago

This was one of my favourite places in my entire trip to Vietnam. It's a social enterprise that has created jobs for the hearing impaired. All the staff are deaf so there is unique way to order and communicate with them. They also encourage you...More

Thank fiyerol
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 2 weeks ago

Lovely! Thank you!

Reviewed 3 weeks ago via mobile

We had read about this tea house before visiting Hoi An, and we were keen to visit, based on the good reviews. We’re glad to say these reviews were well deserved. Hoi An is amazing, but can be very busy, the Reaching Out tea room...More

Thank SH-NWEngland
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 3 weeks ago

We are glad that you visited too!

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Ask a question
Questions & Answers
Fiona M
17 February 2018|
Answer
Response from jothvn | Property representative |
Our Tea House is in Old Town, where, as you know no cars are allowed and motorbikes restricted. The easiest way, we find is to get a taxi to An Hoi and walk over the bridge. sure hope your parents can visit us
0
Votes
karen9111
15 February 2018|
AnswerShow all 3 answers
Response from jothvn | Property representative |
How many in your party? For a larger group 6 plus we would like to know in advance of your arrival. Looking forward to seeing you.
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$2 - US$5
Restaurant features
Outdoor Seating, Seating, Waitstaff, Wheelchair Accessible, Free Wifi
Good for
Romantic, Special Occasion Dining, View, Child-friendly
Open Hours
Sunday
9:30 AM - 8:30 PM
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 9:00 PM
Saturday
9:30 AM - 8:30 PM
Location and Contact Information
  • Address: 131 Tran Phu | Minh An Ward, Hoi An 560000, Vietnam
  • Location: Asia  >  Vietnam  >  Quang Nam Province  >  Hoi An
  • Phone Number: +84 90 521 65 53
  • E-mail
Description
The Reaching Out Teahouse, the second location for our social enterprise, was created to share authentic Hoi An (which means peaceful meeting) through the tradition of drinking tea and coffee with friends and visitors. Tranquility is assured in our ancient house furnished with antiques. Our servers are all speech and hearing impaired and the joy of silence is reflected throughout the experience. Customers enjoy the high quality of our teas and coffees as well as the gracious service. All of our tableware is handcrafted in the style of the imperial families of Hue and is available at our workshop and retail store a two-minute walk from the teahouse. Fairtrade operating principles ensure that our disabled artisans and servers receive fair wages and work under safe conditions. We invite you to experience our teahouse and to let us know about your experience. We learn to make improvements to our products and services through customer feedback.​.
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