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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

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PRICE RANGE
S$3 - S$7
CUISINES
Cafe
Special Diets
Vegetarian Friendly, Vegan Options
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Reviews (2,726)
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2,105 results
Traveller rating
1,889
184
20
10
2
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Traveller rating
1,889
184
20
10
2
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All reviews hearing impaired sign language craft shop great tea peace and quiet peaceful place the hustle and bustle social enterprise old town iced coffee passion fruit watch the world silence speech deaf communicate teahouse
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Reviewed 18 January 2024

This is really quite a special place. A tea house and craft shop where all the workers are handicapped. The teas and coffees and snacks are top notch and the craft shop is fantastic.

Date of visit: January 2024
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Reviewed 18 January 2024

Great atmosphere, nice pottery and fantastic chocolate cookies!! So great I wish I bought them more!!

Date of visit: December 2023
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Reviewed 12 January 2024 via mobile

You’ll have no doubt read the social enterprise aspect of this great cafe & craft centre. The coffee and service alone is 5 stars; a great menu offering many local tea & coffees plus snacks- there even a tea/coffee tasting menu option. It’s a blissful...& tranquil oasis in the middle of the hectic and chaotic Hoi An. A wonderful initiative and a bonus that the service and atmosphere were fantastic.More

Date of visit: January 2024
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Reviewed 12 January 2024

This is a fantastic place. We visited as part of a tour, our tour organiser supports charities along our tour through Vietnam and Cambodia. It is staffed by disabled local people, it is a coffee/tea shop and craft shop. All of the craft items are...made in house by the disabled staff and are fantastic quality and value. We also attended a lantern making class, again a fabulous experience and tuition by lovely staff. It won’t surprise you that we bought some of the items they were selling, it isn’t travel tat - but items we will enjoy for years to come. We enjoyed our initial experience so much that we returned the following day for coffee. It was a great experience and good to support them.More

Date of visit: December 2023
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Reviewed 12 January 2024

Went here for a lantern making course. The people who were teaching us were so friendly and amusing, despite their disabilities. They really made the course great fun and we even came away with decent lanterns! The beautiful craftwork on sale there is incredible- all...made by people with disabilities, as are all the biscuits etc, sold alongside teas and coffees.Well worth a visit.More

Date of visit: December 2023
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Reviewed 19 November 2023

We spent a couple of hours at this tranquil tea house (social enterprise) that's staff by people with disabilities. We had tea and snacks and chilled the hot afternoon away after lunch. We had a table next to a window and we had a great...view of the street.More

Date of visit: November 2023
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Reviewed 24 October 2023

Gorgeous coffee spot with the loveliest staff. Aesthetic tea ware which is also available to purchase and made my staff in the workshop you can see. Also very pure and inclusive the staff in the tea house all have hearing impediments. Their service was impeccable.

Date of visit: October 2023
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Elaine Head, Other at Reaching Out Tea House, responded to this reviewResponded 26 October 2023

We are very proud of the level of service provided by our staff. Thank you for sharing your review of a positive experience at our Tea House

Reviewed 19 October 2023

Perfect spot to get away from the busy streets and do a coffee or tea tasting! Friendly staff and beautiful setting.

Date of visit: October 2023
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Elaine Head, Other at Reaching Out Tea House, responded to this reviewResponded 20 October 2023

We love hearing that customers have found the Reaching Out Tea House to be a tranquil pause in the rather frenetic Old Towne!

Reviewed 9 October 2023

We love all the aspects of this establishment! The shop has extremely high quality crafts that are all made by alterabled individuals. I always shop here and have never been disappointed with the quality of my items and the helpfulness of the staff. We also...enjoyed attending a very well taught lantern making class. The instructor spoke excellent English, was funny and demonstrated the steps with video and hands on instruction. She was helped by very competent assistants who ensured that everyone had a successful experience. Afterwards we enjoyed tea and cookies that displayed the breadth and variety of items served in the tea shopMore

Date of visit: October 2023
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Elaine Head, Other at Reaching Out Tea House, responded to this reviewResponded 20 October 2023

The lantern-making class is such a nice way to get involved at the Tea House. Thank you for the nice review!

Reviewed 19 September 2023

This is probably my favourite place in Hoi An. I really don’t want to share my secret but I thought those hard working people deserve more business. The tea house is ran by people with hearing issues. You communicate sure the staff with some chops...they provided. The teas are very good quality and price is reasonable. I first discovered this tea house 7-8 years ago when I first visited Hoi An and this time I spent few quiet hours a day here just to relax and watch the world go by. At the back of the tea house there is also a tiny shop that sells very authentic pieces of house decorations like candle holders.More

Date of visit: July 2023
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Elaine Head, Other at Reaching Out Tea House, responded to this reviewResponded 20 October 2023

It is endearing to hear from our long-standing customers. Repeat business is the best compliment that we can get!

Reviewed 29 August 2023 via mobile

Loved the attention to detail presentation of our teas and coffees order. The experience is so pleasant and a big salute to the team as they could not speak. Place your orders by filling up the form sheet, communicating to them using the little wooden...cubes of words. We were so happy that we bought so many packs of cookies, coconut candy. Totally a must visit.More

Date of visit: August 2023
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Reviewed 28 August 2023 via mobile

An absolute haven!! Inspiring, attentive and friendly staff serving delicious snacks and drinks. We loved the craft shop out the back - a great place to purchase hand made and quality gifts. Thank you for a terrific experience!!!!!

Date of visit: November 2022
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Reviewed 3 August 2023

We went here on a recommendation from a friend and we loved it. Vietnam is very loud and overwhelming sometimes. This place was so peaceful and calm, we it was wonderful. We both got a coffee flight and a cookie flight (which, for the record,...was way too many cookies for us). The flight was a lot of fun and allowed us to try the different coffees that they sell in their shop. They also have another shop out back, with really cool goods created by artisans sitting outside as you shop. Make an effort to stop in while in Hoi An.More

Date of visit: April 2023
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Reviewed 17 July 2023 via mobile

Very nice tea and coffee house, great coffee and tea selection at good price. Excellent service with sign language only, therefore the place also need to be quiet, talk softly, good for reading book or silence working mode.

Date of visit: July 2023
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Reviewed 28 June 2023

Returning to Hoi An after three years of Covid disruption and so many businesses failing in areas that depend on tourism, the first thing I checked was the the delightful Reaching Out Tea House was still continuing its good work. We enjoyed tea here every...other day during our 14 day stay and it was a highlight of those days. The Tea House is exquisite, a traditional building maintained in authentic style, just enough wear to validate its venerable age whilst maintaining its polished and well kept beauty. This a place of stillness and quiet in the bustle of Hoi An. The service is gracious, the tea sets beautifully crafted and laid, the garden serene and timeless. In such a perfect setting the only remaining element is the tea and that too is superb, high quality teas from within Viet Nam served as they should be in a setting where they can be fully appreciated. Everything about this lovely place is pleasing, the calm, the grace, the peace, the shear loveliness is so rare, it is to be treasured. On the first day we broached again the need for a “fair cup” and from then on one arrived with our tea on each occasion, we were remembered, valued and indulged. Sitting, ever hopeful, under the carambola tree I was gifted by the tree with a windfall of starfruit which I savoured, warm, sweet and dropped at perfect ripeness. The ladies in the tea room seemed quite aggrieved that I had eaten fruit from the ground and promptly scaled the tree for further fruit which they washed, sliced and presented to me on a plate. A lovely and unexpected gesture which I greatly appreciated. I love this place and I am left non plussed by the (few) reviews that complain about the price, it is rather like complaining that a fine, single estate, first flush tea is too expensive compared to the dust and fannings in supermarket tea bags, or that the Ritz is overpriced compared with McDonalds, it makes no sense. Here is elegance, refinement, quality and charm to be savoured and appreciated. In the workshop behind the garden, lovely artefacts are displayed for sale and one can watch the craftsmen practicing their skills, finishing the fine ceramics as used in service in the tea room and other local offerings, whilst upstairs the delectable treats that accompany each service are hand made freshly each day and the sweet aroma of confectionary drift into garden below. Thank you for providing such an almost surreal oasis of refreshment and reflection in such a busy place.More

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
Ask a question
441JohnH441
4 July 2018|
AnswerShow all 2 answers
Response from jothvn | Property representative |
We do not have air conditioning, but the ancient house and fans seem to keep us cool.
2
Votes
fionamK6742PH
17 February 2018|
Answer
Response from jothvn | Property representative |
Our Tea House is in Old Town, where, as you know no cars are allowed and motorbikes restricted. The easiest way, we find is to get a taxi to An Hoi and walk over the bridge. sure hope your parents can visit us
0
Votes
karen9111
15 February 2018|
AnswerShow all 3 answers
Response from jothvn | Property representative |
How many in your party? For a larger group 6 plus we would like to know in advance of your arrival. Looking forward to seeing you.
0
Votes
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Reaching Out Tea House, Hoi An - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Reaching Out Tea House

Yes, Reaching Out Tea House is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Reaching Out Tea House is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 5
  • Value: 4.5
  • Atmosphere: 5