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Reaching Out Tea House

131 Tran Phu | Minh An Ward, Hoi An 560000, Vietnam
+84 90 521 65 53
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Overview
  • Excellent87%
  • Very good10%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
“ginger cookies” (20 reviews)
“tasting plate” (30 reviews)
“cakes” (24 reviews)
Open Now
8:30 AM - 9:00 PM Hours
CUISINES
Cafe, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
131 Tran Phu | Minh An Ward, Hoi An 560000, Vietnam
All Details
Write a ReviewReviews (2,371)
Traveller rating
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31 - 40 of 1,844 reviews

Reviewed 16 April 2018

Having heard about the way this teahouse was run, we simply needed to visit! The staff who work here are speech/hearing impaired, so you communicate and order using word blocks. They also run an arts and crafts shop nearby that contributes to their cause. We...More

Thank cassandraoll
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 17 April 2018

Hello Cassandra Our pleasure to serve you with the traditional Vietnamese welcome! Our gracious servers will be very happy to see this review!

Reviewed 15 April 2018 via mobile

Visited after following on Facebook for a number of years. It’s great when people create a social enterprise that helps others. Wonderful tea house with wonderful people running it.

Thank Dara-Khmer
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 16 April 2018

Thank you for faithfully following the Reaching Out Tea House page for a number of years and coming to visit us!

Reviewed 14 April 2018

The tea house is part of a wider enterprise of artisans with disabilities who demonstrate a wide range of skills to support themselves, particularly important as there is little in the way of social welfare in this part of the world. The tea house is...More

Thank sal2014dj
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 15 April 2018

We are thrilled when we read reviews like yours, with a clear understanding of who we are and what we do!

Reviewed 14 April 2018 via mobile

We popped in here as we saw people having the most beautiful afternoon tea on a table in front of an open window and we loved the idea of the entire place being run by hearing and speech impaired ladies. The atmosphere was lovely, and...More

Thank Derrett0710
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 14 April 2018

Hello Derrett Your repeat business is the strongest recommendation! Thanks.

Reviewed 11 April 2018 via mobile

Great cafe, beautiful furniture and plates and mugs. Tasty biscuits, great service and worthy of tourists’ support.

Thank sfgfmf
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 12 April 2018

So glad to hear that your experience at the Reaching Out Tea House met your expectations. All of our tea and coffee ware is made in our craft shop, based on traditional designs. Thanks for the review and rating!

Reviewed 9 April 2018 via mobile

Feel so fortunate to have lucked into finding this treasure. The historic architecture of this spot is special in itself. Adding to that charm and calm are the lovely servers-- all hearing impaired and serve you with a combination of universal sign language and word...More

Thank Sylvia F
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 10 April 2018

Hello Sylvia Happy to hear that you "lucked into finding this treasure". We have worked hard to design systems which facilitate the gracious service you experienced and really enjoy decorating and accessorizing with traditional tea and coffee ware. Thank you for your review and rating.

Reviewed 7 April 2018 via mobile

I always come back to this beautiful place when I visit Hoi An. A real gem of a place. The cause it stands for is so worthwhile. Do visit. Please remember it's meant to be a silent coffee shop. People talking loudly is not in...More

Thank carrie t
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 8 April 2018

Hello Carrie We are happy to hear that you return to the Reaching Out Tea House and we appreciate your encouraging customers to respect the silent atmosphere that we have created.

Reviewed 7 April 2018

It surely has to be obligatory for an independent traveller to stop at Reaching Out's teahouse, if only to take 30 minutes to enjoy some peaceful time over an enjoyable tea right in the midst of the old town. Wholly recommend.

Thank bath25years
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 8 April 2018

Thank you for recommending that independent travellers come to enjoy the sanctuary of our silent tea house.

Reviewed 5 April 2018 via mobile

Thoroughly impressed with the selection of beverages. We settled for the lime juice with ginger and syrup - really delicious. The staff are hearing and speech impaired, so you point to what you want on the menu. Extremely polite and courteous service. No Coca Cola...More

Thank Nigel G
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 7 April 2018

Hello Nigel Not only are our options "healthy" they are often organic, always local, prepared in-house (including roasting our own beans and baking our treats and biscuits daily) So happy that you enjoyed your refreshing lime juice (a favourite of mine on a hot day)....More

Reviewed 5 April 2018 via mobile

Such a great way to help people who have disabilities. Friendly staff and great tea in a really peaceful environment.

Thank RachelMPaynter
jothvn, Volunteer at Reaching Out Tea House, responded to this reviewResponded 7 April 2018

Thank you Rachel!

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Ask a question
Questions & Answers
Fiona M
17 February 2018|
Answer
Response from jothvn | Property representative |
Our Tea House is in Old Town, where, as you know no cars are allowed and motorbikes restricted. The easiest way, we find is to get a taxi to An Hoi and walk over the bridge. sure hope your parents can visit us
0
Votes
karen9111
15 February 2018|
AnswerShow all 3 answers
Response from jothvn | Property representative |
How many in your party? For a larger group 6 plus we would like to know in advance of your arrival. Looking forward to seeing you.
0
Votes
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$2 - US$5
Restaurant features
Outdoor Seating, Seating, Waitstaff, Wheelchair Accessible, Free Wifi
Good for
Child-friendly, View, Special Occasion Dining, Romantic
Open Hours
Sunday
9:30 AM - 8:30 PM
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 9:00 PM
Saturday
9:30 AM - 8:30 PM
Location and Contact Information
  • Address: 131 Tran Phu | Minh An Ward, Hoi An 560000, Vietnam
  • Location: Asia  >  Vietnam  >  Quang Nam Province  >  Hoi An
  • Phone Number: +84 90 521 65 53
  • E-mail
Description
The Reaching Out Teahouse, the second location for our social enterprise, was created to share authentic Hoi An (which means peaceful meeting) through the tradition of drinking tea and coffee with friends and visitors. Tranquility is assured in our ancient house furnished with antiques. Our servers are all speech and hearing impaired and the joy of silence is reflected throughout the experience. Customers enjoy the high quality of our teas and coffees as well as the gracious service. All of our tableware is handcrafted in the style of the imperial families of Hue and is available at our workshop and retail store a two-minute walk from the teahouse. Fairtrade operating principles ensure that our disabled artisans and servers receive fair wages and work under safe conditions. We invite you to experience our teahouse and to let us know about your experience. We learn to make improvements to our products and services through customer feedback.​.
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