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Shang Palace

11 Jalan Sultan Ismail | Shangri-La Hotel, Kuala Lumpur, Kuala Lumpur 50250, Malaysia
+60 3-2074 3904
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Overview
  • Excellent55%
  • Very good29%
  • Average12%
  • Poor2%
  • Terrible2%
Travellers talk about
“peking duck” (19 reviews)
“dim sum” (40 reviews)
“pork” (13 reviews)
Closed Now
Hours
CUISINES
Chinese, Asian, Vegetarian Friendly, Vegan Options, Halal, Gluten Free Options
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
11 Jalan Sultan Ismail | Shangri-La Hotel, Kuala Lumpur, Kuala Lumpur 50250, Malaysia
All Details
Write a ReviewReviews (243)
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1 - 10 of 208 reviews

Reviewed 5 days ago

the captain and waitresses are all very attentive. there are people with allergies and they to take it seriously, ie they do check with their staff on what the ingredients are before getting back to us on what can or cannot be eaten. the food...More

Thank WynTn
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded yesterday

Dear Guest, Greetings from Shangri-la Hotel Kuala Lumpur and many thanks for sharing your valuable feedback following your recent dining experience in our Shang Palace restaurant. We are glad to know that you find our team members to be attentive and attention to details in...More

Reviewed 1 week ago

The dimsum we ordered is great and simply amazing. The service and ambiance, being Shangri-la, is top notched.More

Thank setiawankangean
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 1 week ago

Dear Guest, I would like to thank you for your kind patronage at Shangri-La Hotel, Kuala Lumpur and I am delighted to share your compliments with my team members who will continuously strive for exemplary hospitality. As well, thank you for complimenting our Dim Sum...More

Reviewed 1 week ago via mobile

Great food, great prices and EXCELLENT service! It's so nice that everyone smiles at you and welcomes you. The lunch buffet dim sum on Friday and Saturday are such a good value! Everything tastes great, I've had tried most of it and all have been...More

1  Thank El T
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 1 week ago

Dear Guest, Greetings from Shangri-la Hotel Kuala Lumpur and thank you for your kind patronage at our Shang Palace restaurant. I am delighted to share your compliments with my team members, in particular Chef Gao, Chef Chia, Nelson, Yvonne and Yue Soon Wei who will...More

Reviewed 3 weeks ago via mobile

Currently staying at Shangri-La KL and have visited the Shang Palace for the last four days for lunch. Fantastic food, both main menu and dim sum, excellent service from all staff and would highly recommend anyone to give it a try.More

1  Thank Deborah K
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 3 weeks ago

Dear Guest, Greetings from Shangri-la Hotel Kuala Lumpur. Many thanks for sharing your valuable feedback following your recent visit to our Shang Palace restaurant. I am delighted to share your compliments with my team, who will continuously strive for exemplary hospitality. As well, thank you...More

Reviewed 4 weeks ago via mobile

I just had a nice and great dinner with my family. Their service and environment is superb and efficient, food there are delicious and affordable. Especially the scallop and green tea mayo prawn are so fresh, juicy and tasty. Thumb up for this restaurant!More

1  Thank Teh S
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 4 weeks ago

Dear Guest, Greetings from Shangri-la Hotel Kuala Lumpur. Many thanks for sharing your valuable feedback with us following your recent visit to our Shang Palace restaurant. I am delighted to share your compliments with my team members, who will continuously strive for exemplary hospitality. As...More

Reviewed 21 March 2018 via mobile

Have dinner with my business associates after work. Food is excellent and ambience is cozy. Price wise is fair and acceptable. Service staff is well-versed with food and drinks pairing and always helpful. A good place to enjoy a mealMore

Thank shangyibernardd
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 5 weeks ago

Dear Guest, Greetings from Shangri-la Hotel Kuala Lumpur and many thanks for sharing your valuable feedback with us. I would like to thank you for your kind patronage and I am delighted know that you and your business associates were happy with our menu and...More

Reviewed 18 March 2018 via mobile

Thanks for the good service from Mr.Nelson and Mr.Yue de crews who delivers prefect friendly hospitality for us and the atmosphere in this room is just nice! Absolutely Satisfied tonite!More

Thank Shirlyn w
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 19 March 2018

Dear Guest, Greetings from Shangri-la Hotel Kuala Lumpur and many thanks for sharing your valuable feedback with us. I would like to thank you for your kind patronage and I am delighted to share your compliments with our team members, namely Nelson Teh and Yue...More

Reviewed 18 March 2018 via mobile

Once I entered Shang Palace, I had received a very warm greeting from the hostess and was directed to my reserved room. When I was seated, I was served immediately by the friendly waiters and waitresses. Throughout my meals, I received an excellent and heart-warming...More

Thank Low S
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 19 March 2018

Dear Guest, Greetings from Shangri-la Hotel Kuala Lumpur. Nothing makes me happier than reading your compliment for the superb and excellent service encountered during your recent visit to our Shang Palace restaurant. Your special recommendation has been shared with the team and this will be...More

Reviewed 16 March 2018 via mobile

I have highlighted the bad road condition in front of the hotel. No more potholes now. Well done. Thank you Nelson for bringing the issue to the management.More

Thank issacl_lim
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 19 March 2018

Dear Guest, Greetings from Shangri-la Hotel Kuala Lumpur and many thanks for sharing your valuable feedback with us. We are glad to know that Nelson, our Chinese Operations Manager never fail to delight you and that you are happy with the road condition at present....More

Reviewed 27 February 2018 via mobile

For the prices we paid, the service was not up to par. Felt like we were in an economy class Chinese restaurant.More

Thank Sharon A
ShangriLaKLMgmt, Manager at Shang Palace, responded to this reviewResponded 1 March 2018

Dear Guest, Thank you for your kind patronage and we greatly appreciate your time in sharing your constructive feedback with us. We wish to apologize for the service shortfall as described above. Rest assured your feedback has been shared with our team who would continually...More

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Ask a question
Questions & Answers
KenWoon
5 May 2015|
Answer
Response from Francis C | Reviewed this property |
It is a chinese restaurant in shangri la..now they serve halal food..
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$15 - US$30
Meals
Lunch, Dinner, Brunch
Restaurant features
Takeout, Reservations, Private Dining, Seating, Waitstaff, Parking Available, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi
Good for
Groups, Special Occasion Dining, Child-friendly, Business meetings, Kids
Open Hours
Sunday
10:30 AM - 2:30 PM
6:30 PM - 10:30 PM
Monday
6:30 PM - 10:30 PM
12:00 PM - 2:30 PM
Tuesday
6:30 PM - 10:30 PM
12:00 PM - 2:30 PM
Wednesday
6:30 PM - 10:30 PM
12:00 PM - 2:30 PM
Thursday
6:30 PM - 10:30 PM
12:00 PM - 2:30 PM
Friday
6:30 PM - 10:30 PM
12:00 PM - 2:30 PM
Saturday
6:30 PM - 10:30 PM
12:00 PM - 2:30 PM
Location and Contact Information
  • Address: 11 Jalan Sultan Ismail | Shangri-La Hotel, Kuala Lumpur, Kuala Lumpur 50250, Malaysia
  • Location: Asia  >  Malaysia  >  Wilayah Persekutuan  >  Kuala Lumpur
  • Phone Number: +60 3-2074 3904
  • E-mail
Description
Shang Palace is the premiere Chinese restaurant in Kuala Lumpur offering traditional Cantonese cuisine enhanced by local Chinese specialties prepared by Chinese Chef, Tan Kim Weng and his team, accompanied by an extensive tea offered.
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