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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
S$20 - S$41
CUISINES
Chinese, Asian
Special Diets
Vegetarian Friendly, Vegan Options, Halal, Gluten Free Options
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meals, features, about
Reviews (340)
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300 results
Traveller rating
178
68
32
11
11
Traveller type
Time of year
LanguageEnglish
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Traveller rating
178
68
32
11
11
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All reviews peking duck dim sum chee cheong fun king prawns soup great dinner special thanks nice environment dishes kl yam vegetarian captain garlic
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Reviewed today

Was great to meet Alice and Pholling, F Wong. They were exceptional in their service. I also enjoyed the food and the atmosphere. S

Date of visit: April 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed yesterday

5 star service and great food. Peking duck was the highlight along with black pepper beef. Staff was very attentive too.

Date of visit: April 2024
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Reviewed yesterday

Great service and dining experience, ……… by don’t understand why need to fill up at least 100 words nuts !………………….,.,,,,

Date of visit: April 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 days ago

Superb Chinese cuisine experience with Shang Palace! Would like to special shout out for Roy, Tiffany, Alex, Beh Yeah, Lai, Fanny for excellent hospitality! They really served diner with heart. Would definitely recommended Shang palace for dinning.

Date of visit: April 2024
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Reviewed 2 days ago

Food is good, environment is cozy, everything is good there. Service is good as well especially the women waitress named fennie.More

Date of visit: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Kuala Lumpur, General Manager at Shang Palace, responded to this reviewResponded 2 days ago

Dear Dreamer27015358822, Thank you for sharing your recent experience at Shang Palace. We're delighted to hear that you enjoyed the good food and cosy environment. It's wonderful to know that Fennie provided friendly and helpful service during your visit. At Shangri-La, we strive to ensure...More

Reviewed 3 days ago

Shang Palace offers good quality of food and more importantly the waitresses serve us with warm hospitality. I would like to compliment Tiffany, Ah Loy, Alex and Beh Yean for their impressive service. Hope the Management would reward them accordingly. Will return to Shang Palace...again.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Kuala Lumpur, General Manager at Shang Palace, responded to this reviewResponded 2 days ago

Dear Issac Lim, Thank you for your kind words about your recent visit to Shang Palace. We're delighted to hear that Tiffany, Ah Loy, Alex, and Beh Yean provided you with warm hospitality and impressive service. At Shangri-La, we value our staff's dedication to providing...More

Reviewed 5 days ago via mobile

Excellent service by Ms Alice. Would definitely come back again for the great service and food. Keep up the great serviceMore

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Kuala Lumpur, General Manager at Shang Palace, responded to this reviewResponded 2 days ago

Dear Tee2512, Thank you for taking the time to share your feedback on your recent visit to Shang Palace. We're delighted to hear that Alice provided excellent service during your family's dining experience. At Shangri-La, we pride ourselves on delivering exceptional hospitality and it's wonderful...More

Reviewed 6 days ago via mobile

The level of consistency with the service and food at Shang Palace is second to none. Ms Yvonne is ever so helpful as is all the staff. Nothing is ever too difficult to request. Great food selection and very tasty.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Kuala Lumpur, General Manager at Shang Palace, responded to this reviewResponded 2 days ago

Dear Lye H T, Thank you for taking the time to share your glowing review. We're delighted to hear that you had an extraordinary dining experience at Shang Palace. Yvonne and our team are committed to providing exceptional service with Shangri-La hospitality from the heart....More

Reviewed 1 week ago

We have been frequenting this restaurant on a regular basis, twice or three times a week, for some time now. Our frequency simply speaks for itself, food is always good, service is always good, the hotel lobby is big and grand, staff at the lobby...entrance are always on hand to welcome us in. All the staff at Shang Palace are always attentive, including Alex, Beh Yean, Carmen, Alice, just to mention a few. In fact, I have been frequenting this restaurant during my working years since the 1980s.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Kuala Lumpur, General Manager at Shang Palace, responded to this reviewResponded 2 days ago

Dear TES, Thank you for taking the time to leave us a wonderful review and we appreciate your continued patronage of Shang Palace. Your loyalty speaks volumes about the exceptional experience we strive to deliver. We're delighted that you've found our food and service consistently...More

Reviewed 1 week ago

Excellent service by all staff and presentation of food. Taste is definitely fresh is the only word. Many variety of delicious cusineMore

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Kuala Lumpur, General Manager at Shang Palace, responded to this reviewResponded 2 days ago

Dear Explorer53463080364, Thank you for taking the time to share your dining experience with us. We're delighted to hear that you enjoyed the delicious cuisine and excellent service at Shang Palace. It's wonderful to know that our team provided attentive service and that you appreciated...More

Reviewed 1 week ago via mobile

Shang Palace is undoubtedly one of the best dim sum restaurants in Kuala Lumpur. Situated in the heart of downtown KL, we decided to try out this restaurant as an annual family gathering. And oh boy was this dining experience absolutely splendid ! There were...numerous choices available on the menu ranging from dim sums, noodles, fried rice, and especially my favourite — egg tart! The food served extremely fast even though that was on a Sunday! The service was magnificent too! Staffs would always come and check on us and make sure our dining experience was perfect. Lastly, the environment was also pretty good. Having cool Chinese style dining area with breathtaking views of the garden outside, what could possibly be even better! Anyways, I would absolutely look forward to dine in here in the future as it is just superb!More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Kuala Lumpur, General Manager at Shang Palace, responded to this reviewResponded 2 days ago

Dear Kar Fei C, Thank you for sharing your delightful experience at Shang Palace! We're delighted that you found us to be one of the best dim sum restaurants in Kuala Lumpur. Your kind words about our menu variety, speedy service, and compliments of our...More

Reviewed 1 week ago

Delicious food, very good value for money with very nice portion sizes. Lovely service and really enjoyable experience.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Kuala Lumpur, General Manager at Shang Palace, responded to this reviewResponded 2 days ago

Dear Imani A, Thank you for your wonderful feedback on your experience at Shang Palace! We're delighted to hear that you enjoyed our delicious food, found it to be great value for money, and appreciated our generous portion sizes. Providing lovely service and ensuring an...More

Reviewed 1 week ago

Excellent service by Alice and Tiffini. They both have certainly raised the service bar for others to emulate in the hotel industry. They're dream employees for any hotels to have in their team. In appreciation of their excellent service, will be worth considering giving Alice...and Tiffini an appropriate reward and recognition.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Kuala Lumpur, General Manager at Shang Palace, responded to this reviewResponded 3 days ago

Dear Go30997058766, Thank you for sharing your recent dining experience at Shang Palace. We're delighted to hear that Alice and Tiffini went above and beyond to make your time memorable. Their dedication to providing excellent service truly embodies the spirit of Shangri-La hospitality. Your suggestion...More

Reviewed 1 week ago

Service is good. Food is nice. Ambience is pleasant. Alex, Boh Yean and CK teh are helpful. Other staffs are attentive too.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Kuala Lumpur, General Manager at Shang Palace, responded to this reviewResponded 1 week ago

Dear Tour37886513361, Thank you for your wonderful review of Shang Palace! We're delighted to hear that you enjoyed the excellent service, delicious food, and pleasant ambiance. It's fantastic to know that Alex, Boh Yean, and CK Teh provided helpful assistance, reflecting our commitment to Shangri-La...More

Reviewed 1 week ago

An excellent and touching Cantonese Restaurant in KL. The atmosphere is very good and the service is outstanding and much more than expected. I have been in different Shang Palace in Shenzhen, HK, Taipei, Beijing and finally find the best of the best in KL....Also special thanks to the professional and touching service by Alice who assists us for selection of the menu, serving during the dinner and always harmony and smile. The Beijing Duck is a most and we will definitely return during our coming visit month ahead. Catherine and Sam HoMore

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Kuala Lumpur, General Manager at Shang Palace, responded to this reviewResponded 1 week ago

Dear Sam H, Thank you for your heartfelt review of Shang Palace! We're delighted to hear that you had a remarkable dining experience with us. It's wonderful to know that you found our Cantonese cuisine and atmosphere to be excellent. We're thrilled that Alice provided...More

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Questions & Answers
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KenWoon
5 May 2015|
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Response from Francis C | Reviewed this property |
It is a chinese restaurant in shangri la..now they serve halal food..
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Shang Palace, Kuala Lumpur - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Shang Palace

Yes, Shang Palace offers takeaway services.

Shang Palace is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5