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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Seafood, Sushi, Grill
Meals
Breakfast, Lunch, Drinks
FEATURES
Takeout, Reservations, Outdoor Seating, Seating, Parking Available, Serves Alcohol, Full Bar, Table Service, Highchairs Available, Wheelchair Accessible, Waterfront
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features, about
Reviews (173)
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162 results
Traveller rating
33
50
39
19
21
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LanguageEnglish
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Traveller rating
33
50
39
19
21
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Reviewed 11 February 2020 via mobile

This is my secind restaurnt in two days where we had to wait forever for our food. There were 4 tables and it seemed like everyone was waiting. All the customers were disgruntled. The tables were sticky, the restaurant wa very hot(aircons was off). One...of the xlients had to ask for the bill after waiting to long. When we finally got our food it was suprisingly good. Just a pity it took ages to get it.More

Date of visit: February 2020
Helpful?
John_Dorys_Fish, Marketing at John Dory’s Summerstrand, responded to this reviewResponded 18 February 2020

Dear Proffesionalfoodi, We are sorry to hear that the service was not up to standard. Your feedback is much appreciated. If you wouldn't mind we'd like us to discuss this further, please forward this to customer-care@johndorys.co.za and we'll get in touch with you. Hopefully, we...More

Reviewed 2 December 2019 via mobile

John Dory’s Summerstrand is just AWFUL!!! I have visited on numerous occasions - all experiences were sub-standard. John Dorys Summerstrand have an agreement with the city lodge next door - and are the available dinner option. Service is pathetic ! Waiters don’t pay much -...attention to you if you are from the city lodge. Atmosphere is dark and dingy. Yolanda (last visit 27/11/19) was the absolute non- brand ambassador - she was rude and aggressive. Then ignored us for the rest of the evening. She proceeded to bring cold food to the table. When asked to take it back to be warned - I felt like she was going to beat me up as how dare I ask for warm food. Tables are grimy and sticky. Food is nothing to write home about - that’s being kind! They offer a delivery option - but thus is worse than the sit-down option . Often , the order is incorrect , cold and just plain horrible. John Dorys Summerstrand really need an overhaul.More

Date of visit: December 2019
Helpful?
John_Dorys_Fish, Guest Relations Manager at John Dory’s Summerstrand, responded to this reviewResponded 24 December 2019

Dear Nalinees09, Thank you for taking the time to review us. We are so sorry to read that this was your experience at John Dory's Summerstrand. We appreciate your feedback and would love the opportunity to work on your review so that we can rectify...More

Reviewed 25 November 2019 via mobile

Average seafood restaurant in Port Elizabeth, Sushi okay, deep fried prawn burnt. This service was attentive, not castle draught as advertisedMore

Date of visit: November 2019
Helpful?
John_Dorys_Fish, Guest Relations Manager at John Dory’s Summerstrand, responded to this reviewResponded 27 November 2019

Ahoy Mike_G6308, Thank you so much for taking the time to send us your feedback. We are sorry to see that you did not fully enjoy your experience with us at John Dory's Summerstrand. We would like to discuss this further with you, please forward...More

Reviewed 6 November 2019

had dinner for 1 at JDs. This was the second time I had been there. The layout of the restaurant has been greatly improved - far more spacious and better lighting . Nice atmosphere. Service was excellent. Sushi - had 4 make rolls - very...nice. Mains was the new special. Steak with scampi (prawns). Unfortunately the steak was covered in a non descript sauce with 3 peeled prawns on top. The steak was on the thin side was was perfectly cooked. The prawns were very firm and fresh- delicious - could have done with a few more. I recommend they be served separately with a sauce of choice on the side.The highlight was the roasted vegetables - superb - best I've ever had. For the vegetarians this is a must. The creamed spinach was Ok. Beer excellent. All in all a good improvement from my previous visit.More

Date of visit: October 2019
Helpful?
John_Dorys_Fish, Guest Relations Manager at John Dory’s Summerstrand, responded to this reviewResponded 12 November 2019

Ahoy Pcaige910267, Thank you for your great review of John Dory's Summerstrand. We're so happy to hear that your food was a hit! We look forward to welcoming you again soon. Kind regards, John Dory's

Reviewed 20 September 2019

This Branch has an excellent location on the seafront but is let down by the scruffy, rundown appearance ( torn vinyl benches, peeling paint etc.). The atmosphere is speak-easy and decor basic. Service was pleasant but very slow. Food was passable but only just. Probably...the worst branch of this chain I have visited.More

Date of visit: September 2019
Helpful?
John_Dorys_Fish, Guest Relations Manager at John Dory’s Summerstrand, responded to this reviewResponded 7 October 2019

Hello Halcyonbp, Thank you for taking the time to review our store. We would appreciate the opportunity to get in touch with you directly to discuss your review further. Please email your details to customer-care@johndorys.co.za so that we may get in touch. We appreciate your...More

Reviewed 4 September 2019 via mobile

Want to congratulate the manager, Sally, at John Dory's...she re-write the true definitions on hospitality and excellence and her positivity commendable...More

Date of visit: September 2019
Helpful?
John_Dorys_Fish, Guest Relations Manager at John Dory’s Summerstrand, responded to this reviewResponded 7 October 2019

Dear Emilpret007, Thank you for taking the time to send us your feedback. At John Dory's Summerstrand we are committed to service excellence and we are so happy to read that reflected in your last visit! We will be passing the compliments onto Sally and...More

Reviewed 2 July 2019

Food was way below par and when complaining the manager was rude and unhelpful. Much better places to go nearbyMore

Date of visit: August 2018
Helpful?
John_Dorys_Fish, Guest Relations Manager at John Dory’s Summerstrand, responded to this reviewResponded 8 July 2019

Dear Wross1972, We are very concerned to see this review. We take reviews very seriously and would really appreciate an opportunity to get in touch with you so that we may address your feedback. Please send us your contact details, together with your review to...More

Reviewed 14 May 2019

Terrible and horrible service I received from John Dorys Port Elizabeth. I ordered chicken livers at 19:20 PM and it's now 21:42, no response from them and everytime I call them they state that the food is coming. I am disgusted by the service I...received as they are dishonest and do not care about customers. I do not understand why City Lodge has a contract with them if they treat their guests like this.More

Date of visit: May 2019
Helpful?
John_Dorys_Fish, Guest Relations Manager at John Dory’s Summerstrand, responded to this reviewResponded 16 May 2019

Dear Customer6789, We are sorry to see that you did not enjoy your experience with us. We take reviews very seriously and would really appreciate an opportunity to get in touch with you so that we may address any concerns you may have. Please send...More

Reviewed 15 April 2019 via mobile

John Dorys has a special running until this month of April. It's chicken fillets with bacon slices, gherkins and cheese sauce with an option of chips, veges or a salad. So delicious. Hoping it will still be available for the long weekend travellers

Date of visit: April 2019
Helpful?
John_Dorys_Fish, Manager at John Dory’s Summerstrand, responded to this reviewResponded 1 May 2019

Hello Linda B, Thank you for taking the time to give John Dory's Summerstrand such an arrrr-mazing 5⭐️ review! Get hooked on our food for the soul! We look forward to welcoming you again soon. Kind regards, John Dory's

Reviewed 25 March 2019 via mobile

Ordered a salad, small sushi and two bottles of still water. It is now an hour and a half and still no sign of the supposed “runner”. No attempt made by the restaurant to even pick up the phone to keep one updated - will...definitely not order from here again - maybe they will be in time for a midnight snack. Not impressedMore

Date of visit: March 2019
Helpful?
John_Dorys_Fish, Guest Relations Manager at John Dory’s Summerstrand, responded to this reviewResponded 1 April 2019

Dear Julietf122, Thank you for taking the time to review John Dory's Summerstrand restaurant. We're so sorry to hear that this was your experience. If you would like to discuss this further, please forward this review on together with your contact details to customer-care@johndorys.co.za and...More

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Frequently Asked Questions about John Dory’s Summerstrand

  • Yes, John Dory’s Summerstrand offers takeaway services.

  • Yes, John Dory’s Summerstrand offers delivery services.

  • John Dory’s Summerstrand is rated accordingly in the following categories by Tripadvisor travellers:
    • Food: 3.5
    • Service: 3
    • Value: 3.5
    • Atmosphere: 3.5