I send a lot of clients to this restaurant and every now and then go there myself to check. Not one person has ever come back disappointed. The service is good and the food is of highest standard. An excellent place to take important business...More
As a restaurateur I have learned that you have to have a thick skin. It is true that the best restaurants can have the worst reviews and the worst restaurants can have the best reviews. In my experience, I do believe that... More
As a restaurateur I have learned that you have to have a thick skin. It is true that the best restaurants can have the worst reviews and the worst restaurants can have the best reviews. In my experience, I do believe that people seem to make a concerted effort to write a scathing review if their expectations are not met but far less of an effort to review if these expectations are met. While I do not excuse the fact that sometimes things do simply go horribly wrong, pleasing everybody is simply not possible. At the end of the day everybody is different and has a different set of expectations. It may not be that things went wrong for a particular customer, but rather the experience they had of their met or un-met expectations differ from patron to patron. In the case of Friar Tuck, a simple example is our décor! We have some patrons who absolutely love it and take time to photograph things and themselves around the restaurant while another patron on the same day will comment that it is old and needs a revamp – same day same décor – what do you do? Whilst we strive for consistency with both the quality of our food and the service of our staff, everybody has an off or bad day. These tend to be more hastily reviewed than the overwhelming majority of exceedingly satisfied customers. My only suggestion is to try Friar Tuck for yourself and see what experience you have 99.9% of the time the food is excellent and service warm and friendly.